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We recently installed this app for our online store to display upsell offers in our shop. We searched a long time for a fitting app for our specific requirements and this one seems to fit them the best - the designs are adaptable and if you need some additional coding the support is there to help you. Amrutha was especially helpful! There are lots of different settings that are useful for example the "most popular" setting for upsell offers. The only thing that we are still missing is an integration with Shopify Translate & Adapt. But as the UFE Team works on that i have high promises that this app will help us immensly to boost our sales + conversion rates :)
Thank you for your thoughtful feedback! We're so glad to hear that our app meets your needs and that you found the designs adaptable. It’s also wonderful to know that Amrutha was especially helpful—I'll be sure to pass along your kind words! 😊
We appreciate your suggestion regarding the Shopify Translate & Adapt integration, and we’re actively working on it to enhance your experience further. Your confidence in our app means a lot, and we’re excited to support you in boosting your sales and conversions!🚀
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
The app itself is usable, but the support is terrible. There are glitches with the pricing discounts, and the support team is completely unhelpful. It seems like the same person keeps replying without checking the previous messages, just repeating the same thing over and over. After two days of contact, the issue still hasn’t been resolved.
Summary: Issue caused by dynamic theme pricing preventing UFE from applying discounts properly.
Hi Lois,
We’re truly sorry to hear about your experience and the frustration it caused. This is far from the level of support we aim to provide.
After a thorough investigation, we found that your theme dynamically renders both the price values and classes, which unfortunately prevents our app from applying discounts as expected—UFE requires a fixed element to wrap and display the correct pricing.
This technical limitation made it difficult for our widget to function properly, and we apologize for not communicating that more clearly and sooner.
The delay occurred because we genuinely explored every possible workaround from our end. We're also sorry if our replies felt repetitive—we always strive to provide meaningful updates but clearly fell short here.
As a gesture of goodwill, we offered a 30-day extended free trial and suggested an alternate setup (skipping the cart page) to avoid pricing discrepancies. However, we haven’t heard back from you yet.
We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to reach out if you'd like to revisit the setup—we’re always here to help.
– Tinu
Customer Support Lead, Helixo
I LOVE this app! Favorite all-time upsell app I've ever used! I didn't have to spend days figuring it out. Customer service was prompt and helpful with screenshots. I got my first $108 bundle sale within hours of installing. BEST one ever! Download this!
And super affordable!
Very nice app that's fairly easy to setup and use. The customer service chat was also very helpful when I had questions about where the widget was being placed. It helps increase my AOV and also is customizable so it fits within my brand.
Thank you so much for your thoughtful review!
We're glad to hear that you found the app easy to set up and customize to fit your brand.
It’s wonderful to know that our support team could assist with your widget placement questions.
If you ever need further help, we’re always here for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
A frustrating hunt after a cross-sell app finally ends - here! After uninstalling half a dozen useless apps we finally got to UFE where everything changed. It has it all! The looks, the functionality, ease of use, and ease of navigation are all great, you name it.
We had very specific requirements to maintain the look of our store, to have photos of the recommended products listed in a specific layout and position, and to work with Variants and the UFE provides it all without an exception.
It's super fast, works almost like it was a Shopify-native platform, has tons of options to set it exactly as you need it and much more.
What was even more fascinating was when we approached the tech support about a change to be done across all our funnels (maybe 70 off), they volunteered to chew it for us and they did the labour and fixed it all on their end. Job done! Amazing.
Good work guys!! Your app was the missing piece in our otherwise complete store!
Cheers.
Honza,
owner of Soundtech.com.au
Es una app intuitiva y facil de usar con herramientas sumamente útiles! Tambien destaco la atención que brindan a traves del chat de ayuda. Siempre eficientes y rápidos para solucionar cualquier inquietud.
¡Muchas gracias por tu maravilloso comentario! Nos alegra saber que encuentras la aplicación intuitiva y fácil de usar, y que nuestras herramientas son útiles para ti. También estamos encantados de que nuestra atención a través del chat de ayuda haya sido eficiente y rápida para resolver tus inquietudes. 😊
Si tienes más preguntas, no dudes en contactarnos en support@helixo.co o a través de nuestro chat dentro de la aplicación. Siempre estamos felices de ayudarte.
– Equipo de Soporte de Helixo
If you're looking for an easy to use and effective cross sell & upsell bundle app for your website, UFE is for you. Not only do they have an easy to use platform, but also have great customer service. We haven't experience any issues since using the app and hope to continue that trend :D
Thank you so much for your kind words!
We're thrilled to hear that you find UFE easy to use and that our customer service has been helpful. Knowing that you've had a smooth experience without any issues means a lot to us, and we’re here to ensure it stays that way.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Friendly customer service, very informative, fixing all problems as they arise. Plus this is the best app I've used so far. Thank you so much for helping me out! 5 Stars!
Thank you for your amazing feedback! We're so happy to hear that you found our customer service friendly and informative, and that we were able to address any issues as they arose. It's fantastic to know you consider our app the best you've used so far. Your 5-star rating means a lot to us!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Amrutha is great, solved all my problems very easily!
Thank you so much for sharing your experience!😊 We're thrilled to hear that Amrutha was able to assist you effectively and solved all your problems so quickly.
We know how important it is for things to work smoothly, and we’re here to make that process as seamless as possible.
Your patience and feedback mean a lot to us, and we’re excited to support you in getting the most out of the app.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Não achei ele muito prático para utilização. Ainda estou conhecendo e me familiarizando com o app. Talvez, quando eu me acostumar, a pouca praticidade não pese tanto.
Mas quero deixar bem em evidência que o suporte é fantástico. Super prestativos e eficazes no atendimento.
Muito obrigado!
Muito obrigado pelo seu feedback sincero! Entendemos perfeitamente que se acostumar com um novo aplicativo pode levar algum tempo e agradecemos muito a sua paciência enquanto você se familiariza com ele. Sua opinião sobre usabilidade é valiosa e a levaremos em consideração à medida que continuamos aprimorando a experiência.
Também ficamos felizes em saber que nossa equipe de suporte tem sido prestativa — com certeza compartilharei suas gentis palavras com eles!
Se houver algo específico que esteja tornando o aplicativo menos prático, adoraríamos saber mais para que possamos ajudar ou considerar o assunto para atualizações futuras.
Em caso de dúvidas, entre em contato conosco pelo e-mail support@helixo.co ou pelo nosso chat no aplicativo. Teremos prazer em ajudar você.
– Equipe de Suporte da Helixo