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Support is so important when using third party apps. I got an immediate response to my questions. The app works great too. I would 100% recommend this app!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our app. We look forward to serving you for many years to come!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
Very good application I recommend! Very good customer support I recommend the application for everyone.
Thank you for your enthusiastic recommendation! We're delighted to hear that you've had a positive experience with our application and our customer support. Your recommendation means a lot to us, and we're here to continue providing top-notch service to you and everyone else who chooses to use our application.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
high price, poor quality, not up to expectations, nothing special. The price is not commensurate with the value received
Please note, in the online world, it is practically impossible to avoid negative reviews. We had contacted Shopify regarding fraudulent reviews, and this is what they had to say. But we are graceful in admitting the mistake if it was our fault. But that is not the case here. This review seems fraudulent for the following reasons and to the merchants reading this we kindly ask you not to trust this review. TL;DR
Hello,
While checking your account we could find the following data.
1. You made this review just after 10 days of installing our app. Now let me explain why that point is important.
Within 10 days of installing you got 15 impressions. It would result in an approximately 10% conversation rate. Anyone with experience in the e-commerce field would agree that that is an unreasonable expectation in such a short period of time. In fact, we have clearly explained this in our help desk article, how much time on average you should give for the app to show results.
That being said the time you had with our app is not enough to make such a statement that you have made.
2. So what made you drop an unreasonably biased negative opinion on our app in such a short time? Did you have a bad experience with our customer care services? No, you haven't contacted us even once in this time period.
Now about the pricing of the app. While checking your store has zero orders. Also, you had availed $19.99 Unlimited plan. There are cheaper plans for you if you have only less than 50 orders per month, you can either use our app for free with a watermark or use our app for $7.99 per month without a watermark if you have only less than 50 orders per month.
3. So, as you can see we have taken extra care to make sure that merchants of all financial spectrum can use our app to increase their conversion. So we would love to hear why you think our app is expensive since you voluntarily accepted the unlimited plan when there was a cheaper plan that would fit your purpose.
For the above-said reasons, we ask the customers who read this to kindly not trust this review and please try our app for yourselves to see the result.
- Sarah, Customer Support Advocate
The UFE app is offers a very good service and its easy to configure! I had a small conflict with my theme but they were fast to solve it.
Good app to "Cross-selling" and fast CS support. Recommended. For non-English countries, some features wouldn't fit to customers perception, but the app has a 7-day free trial, so you could test it and figure it out if it works out for you.
Thank you so much for giving us your feedback.
We will consider the feature request provided by you in our feature update for the missing star.
If you have any other suggestions, we would love to hear them.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
tinudehelixo, Les entreprises rêvent de trouver des employés comme vous, merci pour votre dévouement
l'application est vraiment magnifique et répond à tout les besoins au niveau des upsell
Hey,
I'm very glad that you like our app and also that you were satisfied with our live support.
Please contact us again anytime in the future if you have queries regarding our app.
I wish you all the best with your business.
- Tinu, Customer Support Advocate
I use this app for my cross sell and i'm very happy for the result. the support team is very efficient and I recommend.
This app is awsome, and they don't use discount code to create a bundle discount which bypasses the potential loophole.
That is so kind of you to say. Thank you for leaving such a great review.
We shall keep our efforts up to improve our services for you.
If you need further assistance please contact us at support@helixo.co or via our in-app chat.
- Sreeshankar, Customer Support Advocate.
I recently worked with UFE Cross Sell's team, and I must say they did an outstanding job! The app is well-designed, user-friendly, and fulfills all my requirements. The team's professionalism and commitment to delivering a quality product were evident throughout the process. I highly recommend UFE Cross Sell . Kudos to the entire team!
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an outstanding experience with UFE Cross-Sell. Our team is dedicated to providing a well-designed and user-friendly app that meets your requirements.
Your recommendation means a lot to us, and we appreciate your acknowledgment of our professionalism and commitment. Kudos to you as well!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
The app makers are in the developing stages of their business. Understandably, there are a few hiccups here and there. However, it doesn't mean that the app doesn't work very well. It does an awesome job of what it is supposed to do. What I am talking about is just requiring a few tweaks here and there. What compelled me to give it a 5-star review was the quick response rate, the willingness of the support executive to look into problems and solve it, and the awesome customer experience. People don't get this despite paying high monthly fees. Hope they keep up the good work and not dwindle down in the future.
Thank you for the awesome feedback 🎉 We really love to help merchants like you 🤗
- Sarah, Helixo 👩🦰