Arvostelut (1 114)
Tarkenna
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Luokituksen mukaan
Não achei ele muito prático para utilização. Ainda estou conhecendo e me familiarizando com o app. Talvez, quando eu me acostumar, a pouca praticidade não pese tanto.
Mas quero deixar bem em evidência que o suporte é fantástico. Super prestativos e eficazes no atendimento.
Muito obrigado!
Muito obrigado pelo seu feedback sincero! Entendemos perfeitamente que se acostumar com um novo aplicativo pode levar algum tempo e agradecemos muito a sua paciência enquanto você se familiariza com ele. Sua opinião sobre usabilidade é valiosa e a levaremos em consideração à medida que continuamos aprimorando a experiência.
Também ficamos felizes em saber que nossa equipe de suporte tem sido prestativa — com certeza compartilharei suas gentis palavras com eles!
Se houver algo específico que esteja tornando o aplicativo menos prático, adoraríamos saber mais para que possamos ajudar ou considerar o assunto para atualizações futuras.
Em caso de dúvidas, entre em contato conosco pelo e-mail support@helixo.co ou pelo nosso chat no aplicativo. Teremos prazer em ajudar você.
– Equipe de Suporte da Helixo
We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app.
Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers.
This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us.
When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks.
One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(
Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model.
Hi Fion,
I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this.
Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app.
This includes all orders received in your store, which is why you may have noticed a higher order count than expected.
We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused.
It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume.
This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99.
This can vary each month based on your store’s performance.
We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion.
To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience.
If you need further assistance or have any questions, please don’t hesitate to reach out to us at support@helixo.co or via our in-app chat.
We’re committed to providing the best service possible and would love the opportunity to continue working with you.
Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future.
-Tinu,
Customer Support Lead at Helixo
The app itself is usable, but the support is terrible. There are glitches with the pricing discounts, and the support team is completely unhelpful. It seems like the same person keeps replying without checking the previous messages, just repeating the same thing over and over. After two days of contact, the issue still hasn’t been resolved.
Support is always quick to respond and helpful - I would like to see the text fields support custom HTML so I can add links to product descriptions in certain fields but its just a small request in an otherwise great app with loads of features!
Thank you for your kind words!
We're glad to hear our support team has been quick to respond and helpful for you.
Your suggestion to add custom HTML in text fields for product descriptions is duly noted—it's suggestions like yours that help us improve our app.
We're happy you're enjoying its many features!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Support is amazing, Bhagya was super helpful.
The app works as intended and has generated many extra sales for us with a higher AOV
Definitely recommend / 10
Thank you so much for your fantastic feedback!
We're thrilled to hear that Bhagya was super helpful and that the app is working as intended, generating extra sales and a higher AOV for your store.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I tried lots of Apps to achieve what I want, unfortunately none of the Apps worked perfectly. Finally I found UFE Cross Sell, it's a powerful App however, it needs lots of patience. I had some issues setting up the funnel but after contacting Nadeem from the support, he was able to offer a solution with 10 minutes. Thank you!
Thank you so much for sharing your experience!
We’re glad you found UFE powerful and that Nadeem could quickly assist you with setting up your funnel.
We know how important it is for things to work smoothly, and we’re here to make that process as seamless as possible.
Your patience and feedback mean a lot to us, and we’re excited to support you in getting the most out of the app.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
The app features a beautiful design that integrates perfectly with my store, and it offers a variety of options to customize upsell offers.
The customer support team is incredibly responsive and resolved all my issues quickly, which made the setup process seamless.
I highly recommend this app to anyone looking to boost their sales!
Thank you so much for the wonderful feedback!
We're delighted to hear that you love the design and customization options for upsell offers and that it integrates so well with your store. It's fantastic to know our support team was able to make your setup smooth and seamless.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Amazing customer service. The support contacted me about a bug that I didn't even know I had on my store. (When going through some checking routines). They do checking routines! Didn't expect doing such a work for their clients. Best Experience!
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our customer service.
Our team is dedicated to ensuring everything runs smoothly, and we're glad we could help you with the bug. Your satisfaction is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
We utilized this feature for our bundles, and it performed exceptionally well. The setup process was smooth, and the customer service was outstanding - responsive, knowledgeable, and attentive to our needs. Overall, we’re very satisfied with the experience and would highly recommend it.
Thank you for sharing your experience!
We’re thrilled to hear that the feature worked exceptionally well for your bundles and that the setup process was smooth.
It’s also great to know that our customer service team met your expectations with their responsiveness, knowledge, and attentiveness.
Your recommendation means a lot to us.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Great app and very good support
Thank you so much for your positive feedback! We're happy to hear that you find our app great and our support very good. Your satisfaction is important to us, and we appreciate your support.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team