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I tried lots of Apps to achieve what I want, unfortunately none of the Apps worked perfectly. Finally I found UFE Cross Sell, it's a powerful App however, it needs lots of patience. I had some issues setting up the funnel but after contacting Nadeem from the support, he was able to offer a solution with 10 minutes. Thank you!
Thank you so much for sharing your experience!
We’re glad you found UFE powerful and that Nadeem could quickly assist you with setting up your funnel.
We know how important it is for things to work smoothly, and we’re here to make that process as seamless as possible.
Your patience and feedback mean a lot to us, and we’re excited to support you in getting the most out of the app.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Amazing customer service. The support contacted me about a bug that I didn't even know I had on my store. (When going through some checking routines). They do checking routines! Didn't expect doing such a work for their clients. Best Experience!
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our customer service.
Our team is dedicated to ensuring everything runs smoothly, and we're glad we could help you with the bug. Your satisfaction is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Useless customer care that doesn't help you, they charged me more money for no reason and will do everything not to give it back to you, highly discouraged from this point of view
Summary: This situation arose due to some misunderstanding about our pricing system.
I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future.
Thank you for the opportunity to clarify it for you and others reading this.
Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app.
From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11.
Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further.
But based on your previous month's billing, I can share you some valuable points.
Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99.
Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99.
I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications.
We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion.
If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist.
You can also refer to our pricing articles for more information:
https://helixo.co/upsell-funnel-engine/#ufe-pricing-table
https://helpdesk.helixo.co/pricing-billing
Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist.
If you need further assistance or have any questions, please feel free to reach out to us at support@helixo.co or via our in-app chat.
We are committed to providing the best service possible and would love the opportunity to continue working with you.
Once again, I sincerely apologize for the trouble this has caused.
Best regards,
Tinu, Customer Support Lead at Helixo
I was very pleased with the service they provided, their quick response solved my problem very quickly, thank you.
Thank you so much for your feedback!
We’re delighted to hear that our quick response resolved your issue swiftly. It’s always our aim to provide fast and effective service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Proper working widgets and kind customer service.
Thank you so much for your kind words!
We're thrilled to hear that you're happy with the performance of our widgets and the level of customer service you've received.
It’s our goal to provide not just effective tools but also a support experience that leaves you feeling valued and cared for.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I had an issue, logged this with the live chat, Chaithra responded in a couple of minutes and within minutes had sorted the issue. Very satisfied, great service!
We appreciate your kind words!
It's great to know that Chaithra was able to assist you promptly. We’re delighted you’re satisfied with our service!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
This app is very user friendly and has all the features required for cross selling and upselling. What truly set it apart was the fast customer support especially Baghya who made sure everything was running smoothly. I definitely recommend :)
Thank you for your fantastic review!
We’re delighted to hear that you find the app user-friendly and equipped with all the features for cross-selling and upselling.
We're especially glad that Bhagya could provide such fast and helpful support to ensure everything ran smoothly for you!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Very nice app, and their customer support is excellent.
Thank you so much for your kind words!
We’re thrilled to hear that you’re enjoying the app and that our customer support has met your expectations.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
The application interface is simple and easy to operate. Even if I encountered problems during operation and contacted customer service, the customer service quickly provided me with a solution.
We're so glad to hear that you find our application interface simple and user-friendly.
It's also great to know that our customer service team was able to provide a quick solution to your problem. We strive to ensure our users have the best experience possible.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
good customer support and easy to use app. Thanks!
Thank you for your feedback! We're glad to hear that you found the app easy to use and appreciated our customer support.
Your satisfaction is important to us!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team