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We utilized this feature for our bundles, and it performed exceptionally well. The setup process was smooth, and the customer service was outstanding - responsive, knowledgeable, and attentive to our needs. Overall, we’re very satisfied with the experience and would highly recommend it.
Thank you for sharing your experience!
We’re thrilled to hear that the feature worked exceptionally well for your bundles and that the setup process was smooth.
It’s also great to know that our customer service team met your expectations with their responsiveness, knowledge, and attentiveness.
Your recommendation means a lot to us.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
The application interface is simple and easy to operate. Even if I encountered problems during operation and contacted customer service, the customer service quickly provided me with a solution.
We're so glad to hear that you find our application interface simple and user-friendly.
It's also great to know that our customer service team was able to provide a quick solution to your problem. We strive to ensure our users have the best experience possible.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Support is always quick to respond and helpful - I would like to see the text fields support custom HTML so I can add links to product descriptions in certain fields but its just a small request in an otherwise great app with loads of features!
Thank you for your kind words!
We're glad to hear our support team has been quick to respond and helpful for you.
Your suggestion to add custom HTML in text fields for product descriptions is duly noted—it's suggestions like yours that help us improve our app.
We're happy you're enjoying its many features!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Amazing customer service. The support contacted me about a bug that I didn't even know I had on my store. (When going through some checking routines). They do checking routines! Didn't expect doing such a work for their clients. Best Experience!
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our customer service.
Our team is dedicated to ensuring everything runs smoothly, and we're glad we could help you with the bug. Your satisfaction is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Their support replies fast, ensuring users get what they need promptly. They quickly grasps user queries, making communication smooth.
We're delighted to hear such positive feedback!
Thank you for recognizing our commitment to providing fast and efficient support.
Ensuring that our users' needs are met promptly is a top priority for us.
It's wonderful to hear that our team has been able to quickly grasp your queries, making communication smooth and effective.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Good Support on Day 1, will continue to test but so far so good
Appreciate the kind words!
We're happy to hear things are off to a good start.
In case of further queries, please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Useless customer care that doesn't help you, they charged me more money for no reason and will do everything not to give it back to you, highly discouraged from this point of view
Summary: This situation arose due to some misunderstanding about our pricing system.
I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future.
Thank you for the opportunity to clarify it for you and others reading this.
Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app.
From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11.
Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further.
But based on your previous month's billing, I can share you some valuable points.
Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99.
Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99.
I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications.
We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion.
If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist.
You can also refer to our pricing articles for more information:
https://helixo.co/upsell-funnel-engine/#ufe-pricing-table
https://helpdesk.helixo.co/pricing-billing
Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist.
If you need further assistance or have any questions, please feel free to reach out to us at support@helixo.co or via our in-app chat.
We are committed to providing the best service possible and would love the opportunity to continue working with you.
Once again, I sincerely apologize for the trouble this has caused.
Best regards,
Tinu, Customer Support Lead at Helixo
We love this app! The functionality allows us to show customers the right products at the right moments to have the best chances of increasing conversion rate and AOV. The support team are also excellent - they are quick to respond and very helpful.
Your feedback truly brightens our day!
It's fantastic to hear that our app's functionality has been instrumental in optimizing your store's performance and enhancing the shopping experience for your customers, ultimately boosting your conversion rate and average order value.
We're also thrilled that you've had a positive experience with our support team – providing timely assistance and valuable guidance is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Proper working widgets and kind customer service.
Thank you so much for your kind words!
We're thrilled to hear that you're happy with the performance of our widgets and the level of customer service you've received.
It’s our goal to provide not just effective tools but also a support experience that leaves you feeling valued and cared for.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Going to leave a Review just because the Customer Support & the App is just amazing. If there was a problem it would get fix in a second. Big Thanks to Athira & Telaco where a big Help. Would recommend.
We're incredibly grateful for your kind words!
It's wonderful to hear that Athira and Telaco could resolve your issues so quickly and that you love the app. Your appreciation and recommendation are deeply valued.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team