Arvostelut (500)
Tarkenna
-
Luokituksen mukaan
Es posible hacer muy buenas ofertas, funciona muy bien. Lo único medio complicado es cambiar la posición en la página pero el servicio al cliente me ayudó de forma muy rápida.
¡Agradecemos tus comentarios!
Es maravilloso saber que encuentras valor en las ofertas. Siempre estamos aquí para facilitar las cosas y es genial saber que nuestro equipo de soporte pudo ayudarte rápidamente.
Si tienes más preguntas, contáctanos a support@helixo.co o a través de nuestro chat en la aplicación.
Siempre estaremos encantados de ayudarte.
- Equipo de soporte de Helixo
A frustrating hunt after a cross-sell app finally ends - here! After uninstalling half a dozen useless apps we finally got to UFE where everything changed. It has it all! The looks, the functionality, ease of use, and ease of navigation are all great, you name it.
We had very specific requirements to maintain the look of our store, to have photos of the recommended products listed in a specific layout and position, and to work with Variants and the UFE provides it all without an exception.
It's super fast, works almost like it was a Shopify-native platform, has tons of options to set it exactly as you need it and much more.
What was even more fascinating was when we approached the tech support about a change to be done across all our funnels (maybe 70 off), they volunteered to chew it for us and they did the labour and fixed it all on their end. Job done! Amazing.
Good work guys!! Your app was the missing piece in our otherwise complete store!
Cheers.
Honza,
owner of Soundtech.com.au
Thank you so much for your incredible feedback—it truly means a lot to our entire team!
We’re thrilled to hear that UFE was the missing piece for your store and that it met all your specific layout and variant requirements. It’s always our goal to make the app feel seamless and intuitive, and knowing it feels almost like a native Shopify experience is the highest compliment we could receive.
It was a pleasure assisting you with the funnel updates, and we’re glad we could take that off your plate and get everything sorted smoothly.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Helixo Support Team
Stiamo provando i bundle all'interno del nostro e-commerce. Tante personalizzazioni e sembra andare molto bene. L'assistenza poi super! In chat immediatamente sono stati d'aiuto e hanno risolto il mio problema.
Grazie mille per il tuo feedback positivo!
Siamo felici di sapere che ti stai trovando bene con i bundle e che le personalizzazioni ti soddisfano.
È fantastico che il nostro team di assistenza sia riuscito ad aiutarti immediatamente.
In caso di ulteriori domande, puoi contattarci via email a support@helixo.co o tramite la chat nell'app. Siamo sempre felici di aiutarti!
Un caro saluto,
Helixo Support Team
Very nice app that's fairly easy to setup and use. The customer service chat was also very helpful when I had questions about where the widget was being placed. It helps increase my AOV and also is customizable so it fits within my brand.
Thank you so much for your thoughtful review!
We're glad to hear that you found the app easy to set up and customize to fit your brand.
It’s wonderful to know that our support team could assist with your widget placement questions.
If you ever need further help, we’re always here for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
This app is perfect. We use Kaktus FBT before but it does not allow for variant specific trigger. This app does and has the best service. They create customs CSS for you and their support is quick even on Saturdays.
Thank you so much for your kind words!
We're glad to hear that our app's variant-specific trigger feature has been helpful for your business.
Providing top-notch service is a priority for us, and we're happy you’ve found value in our custom CSS and quick support, even on weekends.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
If you're looking for an easy to use and effective cross sell & upsell bundle app for your website, UFE is for you. Not only do they have an easy to use platform, but also have great customer service. We haven't experience any issues since using the app and hope to continue that trend :D
Thank you so much for your kind words!
We're thrilled to hear that you find UFE easy to use and that our customer service has been helpful. Knowing that you've had a smooth experience without any issues means a lot to us, and we’re here to ensure it stays that way.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Support is amazing, Bhagya was super helpful.
The app works as intended and has generated many extra sales for us with a higher AOV
Definitely recommend / 10
Thank you so much for your fantastic feedback!
We're thrilled to hear that Bhagya was super helpful and that the app is working as intended, generating extra sales and a higher AOV for your store.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app.
Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers.
This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us.
When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks.
One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(
Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model.
Hi Fion,
I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this.
Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app.
This includes all orders received in your store, which is why you may have noticed a higher order count than expected.
We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused.
It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume.
This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99.
This can vary each month based on your store’s performance.
We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion.
To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience.
If you need further assistance or have any questions, please don’t hesitate to reach out to us at support@helixo.co or via our in-app chat.
We’re committed to providing the best service possible and would love the opportunity to continue working with you.
Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future.
-Tinu,
Customer Support Lead at Helixo
Does what it says.
When I noticed some random coding showing in the cart window, I contacted the devs, and they fixed it within the hour.
Can't beat that.
For reference: I use the Berlin theme
Thank you for your feedback!
We're glad to hear that the plugin is working as expected and that our team was able to resolve the issue so quickly.
It's great to know that you're using the Berlin theme, and we appreciate your positive comments about our support.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Support is always quick to respond and helpful - I would like to see the text fields support custom HTML so I can add links to product descriptions in certain fields but its just a small request in an otherwise great app with loads of features!
Thank you for your kind words!
We're glad to hear our support team has been quick to respond and helpful for you.
Your suggestion to add custom HTML in text fields for product descriptions is duly noted—it's suggestions like yours that help us improve our app.
We're happy you're enjoying its many features!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
