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Great and fast support from the team for any issues. A perfect app for your upsells with integration via Shopify. Recommended!
Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.
If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.
- Sarah, Customer Support Advocate
A perfect app for creating creative and efficient discount breaks. Tech support is quick and helpful!
Thank you so much for taking the time to leave us feedback and are glad we could be of service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
finally an app that CS actually help with anything. I got a problem today and contact CS. they ask me wait and did come back to me and help me solve the problem and now my product page look great and so grateful about it
Thank you so much for this awesome review. We are so grateful for your words.
If you have further queries, please contact us via the in-app chat or email us at support@helixo.co, we are always happy to help.
- Sreeshankar, Customer Support Advocate
I used this app to set my very first quantity break. I had some trouble on the installation but the support was very fast, helpful and friendly! They spent quite some time with me installing and setting my funnel! And now I'm ready to go! Great app', great design great support : I strongly recommand UFE!
UFE immediately became our biggest sales channel with over 12K in sales! The customer support is really good and the app is easy to instal. I wouldn't setup a theme without it!
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
They steal money, take commissions on orders even if you don't use the app.
The billing on the app, which occurred without using our app, happened due to a misunderstanding about our pricing plan. We have resolved this by issuing a refund to you.
Hello Andrea, I wanted to clarify that our pricing plans are based on the total monthly store orders. Your pricing plan details are clearly outlined in the place where you accepted the pricing. In case you missed it, here's a screenshot for your reference.
https://prnt.sc/uVALCeMjamXs
I recognize that billing may be burdensome if you're not actively using the app. If you are currently utilizing our app, billing shouldn't pose an issue, as it can lead to generating better revenue for you.
However, after reviewing your account, we observed that you haven't used our app and generated any revenue from it. In response to this, we have initiated the refund process from our side.
We value your feedback and are committed to ensuring a positive experience.
Please note that your store has a high potential for adding upsell revenues, as your store order count and the number of products are ideal for upselling.
Consider creating various funnels, analyze results daily, and utilize A/B tests to determine which cross-sell product or discount works best. These are simple yet effective strategies that have helped our customers earn an additional revenue of $100 Million.
Hope you find these insights valuable.
If you have any additional questions or need further assistance, please feel free to reach out us at support@helixo.co or via our in-app chat.
We are always happy to help you.
Best regards,
Tinu,
Customer Support Lead at Helixo.
The app is very easy to use and the support team is excellent aswell. You can't go wrong with UFE .
Thank you so much for this wonderful review and all the support. If you are in need of assistance in the future please contact us at support@helixo.co or via our in-app chat. We are always happy to help. Thank you for your time.
- Sreeshankar, Customer Support Advocate.
Useful customizable widget app for on-sales promo and immediate conversion. It can be further improved with other bundling options (simpler ones, e.g. for FREE items).
great app and great customer support. My issue get resolved in just 5 minutes. I would like to recommend this app
This app is great and helped me with so many problems. The customer service staff is very patient to help me answer my questions, which can help us grow our performance, recommend!!!
Thank you so much for the positive review! We love hearing from our customers – especially when our app is able to make a positive difference to them.
We appreciate this kind of feedback. We want to help our clients, therefore I'm thrilled that we were able to do that for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.