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Great App
That’s wonderful to hear! Thank you so much for your valuable feedback! 💖 We’re really glad you had a great experience and found our UFE app great. Your feedback means a lot to us! 😊
Wishing you continued success with your store!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Amazing customer service. The support contacted me about a bug that I didn't even know I had on my store. (When going through some checking routines). They do checking routines! Didn't expect doing such a work for their clients. Best Experience!
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our customer service.
Our team is dedicated to ensuring everything runs smoothly, and we're glad we could help you with the bug. Your satisfaction is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Amritha-super helpful :))
Thank you so much for your wonderful feedback! 💕😊 I’m thrilled to hear that Amrutha was able to help and that you had a positive experience with our support.
Your feedback truly means a lot to our team and keeps us motivated to continue providing the best service possible.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Müşteri temsilcisi çok ilgili ve konu hakkında bilgiliydi. Sorunum çözüldü.
Geri bildiriminizi paylaşmak için zaman ayırdığınız için çok teşekkür ederiz! 💖 Sorununuzun çözüldüğünü ve desteğin faydalı ve bilgili olduğunu duyduğuma çok sevindim.
İşlerinizi kolaylaştırabildiğimizi bilmek gerçekten çok anlamlı.
Başka sorularınız varsa, lütfen support@helixo.co adresinden veya uygulama içi sohbetimiz aracılığıyla bizimle iletişime geçin. Size yardımcı olmaktan her zaman mutluluk duyarız.
– Helixo Destek Ekibi
Shaun was really helpful in solving my issue. Great experience, responded fast and with easy communication.
Thank you so much for your amazing feedback! 🌟
We’re really glad to hear that Shaun could help resolve your issue quickly and that you had a smooth experience with fast responses and clear communication.
Your appreciation means a lot to Shaun and our entire support team. We’re thrilled to know you’re enjoying the app!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
We recently installed this app for our online store to display upsell offers in our shop. We searched a long time for a fitting app for our specific requirements and this one seems to fit them the best - the designs are adaptable and if you need some additional coding the support is there to help you. Amrutha was especially helpful! There are lots of different settings that are useful for example the "most popular" setting for upsell offers. The only thing that we are still missing is an integration with Shopify Translate & Adapt. But as the UFE Team works on that i have high promises that this app will help us immensly to boost our sales + conversion rates :)
Thank you for your thoughtful feedback! We're so glad to hear that our app meets your needs and that you found the designs adaptable. It’s also wonderful to know that Amrutha was especially helpful—I'll be sure to pass along your kind words! 😊
We appreciate your suggestion regarding the Shopify Translate & Adapt integration, and we’re actively working on it to enhance your experience further. Your confidence in our app means a lot, and we’re excited to support you in boosting your sales and conversions!🚀
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Stiamo provando i bundle all'interno del nostro e-commerce. Tante personalizzazioni e sembra andare molto bene. L'assistenza poi super! In chat immediatamente sono stati d'aiuto e hanno risolto il mio problema.
Grazie mille per il tuo feedback positivo!
Siamo felici di sapere che ti stai trovando bene con i bundle e che le personalizzazioni ti soddisfano.
È fantastico che il nostro team di assistenza sia riuscito ad aiutarti immediatamente.
In caso di ulteriori domande, puoi contattarci via email a support@helixo.co o tramite la chat nell'app. Siamo sempre felici di aiutarti!
Un caro saluto,
Helixo Support Team
Support is answering fast however i had to write with them for 1-2 weeks and the things are still not fixed. Nothing is working properly. The widgets are not even mobile optimized by default and i had to repeat myself 100 times.
Just take another app.
Summary: We noticed that you were in our chat for only 2 days. Out of your 3 requirements, 1 was resolved, and the other 2 were added to our feature request list as they were not available at the moment, and we informed you accordingly. Could you please confirm if you received our email regarding this matter?
Hello, Thank you for your feedback and for highlighting our fast response time.
We sincerely apologize for any frustrations you’ve experienced and want to address your concerns promptly.
We appreciate your patience while we worked to resolve your requests. Upon reviewing our records, it appears you contacted us on July 3rd, and we completed the feasible requirements by July 6th.
Here’s an update on your requests:
Add an image under the checkout button for payment icons: This has been successfully implemented.
Add text “per piece” next to the price: We have informed you that this feature is not currently possible.
Multiple tiers for the progress bar: Similarly, this feature is not currently possible, and it has been added to our feature request list.
Regarding our update on your requirement, I apologize for any confusion. We mentioned this in our communication approximately 2-3 weeks ago. Could you please confirm if you received it? We want to ensure you have all the information you need.
Also,regarding your feedback about mobile optimization for the widgets, this is a new concern for us. Could you please provide more details so we can investigate and address it promptly?
We understand that you have uninstalled our app, and we regret any inconvenience caused.
Should you reconsider and give us another chance, we are committed to improving your experience with UFE.
Your feedback is invaluable to us, and we appreciate the opportunity to assist you again.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo
If you are struggling with bundles, discount codes, shipping codes, and all of it working together seamlessly with excellent and fast customer support, then stop here and remain here. We used ALPHA upsell for years and it was great, but this was the upgrade we needed. HIGHLY recommend!
Wow — thank you so much for such a powerful and detailed review! 🙌 We’re thrilled to hear that you found exactly what you were looking for with us. It’s especially meaningful to know that after years with ALPHA Upsell, you see our app as the upgrade you needed; that’s incredibly validating for our entire team.
Your feedback assures us we’re on the right track. Our support team is always here to help, and it's amazing to know you felt that speed and care firsthand.
Thanks again for the strong recommendation, we're grateful to have you with us! 💙
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Does what it says.
When I noticed some random coding showing in the cart window, I contacted the devs, and they fixed it within the hour.
Can't beat that.
For reference: I use the Berlin theme
Thank you for your feedback!
We're glad to hear that the plugin is working as expected and that our team was able to resolve the issue so quickly.
It's great to know that you're using the Berlin theme, and we appreciate your positive comments about our support.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team