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Love the app, and the support is great. Volume/Quantity Break builder is nice. However, the Upsell Tool is lacking some features, unfortunately.
While the Upsell tool is clean, it really lacks the space to add more product details that many store owners need to describe the benefits to shoppers of upgrading from a lower-tiered product, especially if they are selling higher ticket items in their upsell.
I'm using One Click Upsell (OCU) by Zipify for my upsell and cross-sell funnels. In the Product Upsell builder, after the initial offer, it has TWO additional content boxes with Headline, Image and Text boxes, as well as an additional checkout button and timer at the bottom of the page.
Until UFE adds similar features to its Upsell Builder and you are selling higher-priced items, you will want to stick with something else like OCU.
Please build this UFE so I can move everything over :)
Thanks for the honest feedback. We’ll consider your suggestions to improve in the areas you mentioned to improve our products and services.
Also, I want you to inform that we have the option to add custom descriptions and timers. I have already informed this via our chat application.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
El servicio de asistencia ha sido bastante pésimo. Después de esperar varios dias y hablar con 4 asistentes diferentes no han podido darme una solución. Cada asistente me ha dado informaciones distintas, me han enviado tutoriales a seguir para después decirme que no era posible hacerlo... un desastre. No lo recomiendo
The issue emerged because custom-built pages are incompatible with UFE.
Pedimos disculpas por cualquier inconveniente que pueda haber experimentado mientras buscaba ayuda de nuestro equipo de soporte.
Después de revisar el asunto, identificamos que el tutorial que proporcionamos estaba destinado específicamente a todas las páginas excepto a las páginas personalizadas de Shopify, lo que puede haber causado confusión. Además, lamentamos cualquier falta de comunicación o falta de claridad que pueda haber ocurrido durante nuestra interacción con usted.
Además, entendemos que hubo un retraso en nuestra respuesta debido a la necesidad de colaboración y permiso para investigar el problema, y nos disculpamos por cualquier frustración que esto pueda haber causado. Posteriormente, nuestro equipo descubrió que la URL de la página que proporcionó era una página personalizada que podría no ser compatible con UFE.
Agradecemos sus comentarios y nos gustaría informarle que la integración con páginas personalizadas ya se encuentra en nuestra solicitud de función y definitivamente la consideraremos en nuestras próximas actualizaciones. Esperamos que esto proporcione una mejor experiencia para usted y otros clientes en el futuro.
En caso de consultas adicionales, contáctenos en support@helixo.co o a través de nuestro chat en la aplicación. Siempre estamos encantados de ayudarle.
- Equipo de soporte de Helixo
This a great app, very useful for us who just started the business on shopify
app is easy to install and design. BIG THANK YOU to the support team Sarah has been super helpful! I recommend this app to everyoe
Hi, connected to app through Shopify. Till downloaded didnt know about the upsell and cross sell terms. just downloaded it. but after downloading i came to support. and i contacted Sarah for support. Sarah provided total guidance for setting up account and explain upsell n downsell n other terms soundly. now i have set up my first cross sell with the help of Sarah. She explained good. Thank you Sarah for support.
The response speed of the customer service is very fast and can help me solve the problem accurately
Thank you for taking the time to leave us a review! We're glad to hear that our customer service team was able to provide you with quick and accurate assistance to help resolve your issue.
At the same time, we noticed that you rated us 4 stars. We would like to know if there is anything else we can do to improve your experience with our product and services. We're always looking for ways to better serve our customers, and your feedback is essential in helping us achieve that goal.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Best and quick support, they changed what I needed and explained me how to do it for next time, all good
Thank you for your positive review! We are glad to hear that our support team was able to assist you quickly and effectively. We always strive to provide our customers with the best possible service, and we appreciate your feedback.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
It's a great app free of charge and it will help you boost your sales. So I thank Sarah for walking me through the process!
useful app, support is good too. Sreeshanker is very quick and willing to help if you need any customization.
Thanks a lot for your generous words. If in need of further help please contact us at support@helixo.co or via our in-app chat. We are always happy to help.
- Sreeshankar, Customer Support Advocate
Awesome App with clean UI and functionality. Not at all Spammy and cheap looking. Support is super helpful and attentive.
Hello, I just wanted to thank you for sharing this review, we truly appreciate it! :)
I'm very glad that you like our app and also that you were satisfied with our live support.
I wish you all the best for the coming year! <3
- Tinu, Customer Support Advocate
This app is a life-saviour who wants to redirect customers straight to checkout. Also, customer support is amazing and they handled even my annoying requests! :)