Recensioni (1.107)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 93% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
24 luglio 2024

Does what it says.

When I noticed some random coding showing in the cart window, I contacted the devs, and they fixed it within the hour.

Can't beat that.

For reference: I use the Berlin theme

NSP Surfboards EU
Portogallo
16 giorni di utilizzo dell’app
UFE - Upsell Funnel Engine ha risposto 25 luglio 2024

Thank you for your feedback!

We're glad to hear that the plugin is working as expected and that our team was able to resolve the issue so quickly.

It's great to know that you're using the Berlin theme, and we appreciate your positive comments about our support.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

15 luglio 2024

The customer service is very professional and responds quickly.

AtomStack
Stati Uniti
9 mesi di utilizzo dell’app
UFE - Upsell Funnel Engine ha risposto 16 luglio 2024

Thank you for your kind words!

We're delighted to hear that you found our customer service professional and responsive.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

14 maggio 2024

UFE offers a generous free plan, and even provided generous support when I had issues integrating with my store. Looking forward to growing with the help of this app.

Epic Paddles
Stati Uniti
14 giorni di utilizzo dell’app
UFE - Upsell Funnel Engine ha risposto 16 maggio 2024

Thank you for your positive feedback!

We're glad to hear that you appreciate our generous free plan and the support we provided during your integration process.

We're excited to continue supporting you as you grow your business with our app.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

16 luglio 2024

Support is answering fast however i had to write with them for 1-2 weeks and the things are still not fixed. Nothing is working properly. The widgets are not even mobile optimized by default and i had to repeat myself 100 times.

Just take another app.

Lumiovo
Germania
19 giorni di utilizzo dell’app
UFE - Upsell Funnel Engine ha risposto 18 luglio 2024

Summary: We noticed that you were in our chat for only 2 days. Out of your 3 requirements, 1 was resolved, and the other 2 were added to our feature request list as they were not available at the moment, and we informed you accordingly. Could you please confirm if you received our email regarding this matter?

Hello, Thank you for your feedback and for highlighting our fast response time.

We sincerely apologize for any frustrations you’ve experienced and want to address your concerns promptly.

We appreciate your patience while we worked to resolve your requests. Upon reviewing our records, it appears you contacted us on July 3rd, and we completed the feasible requirements by July 6th.

Here’s an update on your requests:
Add an image under the checkout button for payment icons: This has been successfully implemented.
Add text “per piece” next to the price: We have informed you that this feature is not currently possible.
Multiple tiers for the progress bar: Similarly, this feature is not currently possible, and it has been added to our feature request list.

Regarding our update on your requirement, I apologize for any confusion. We mentioned this in our communication approximately 2-3 weeks ago. Could you please confirm if you received it? We want to ensure you have all the information you need.

Also,regarding your feedback about mobile optimization for the widgets, this is a new concern for us. Could you please provide more details so we can investigate and address it promptly?

We understand that you have uninstalled our app, and we regret any inconvenience caused.
Should you reconsider and give us another chance, we are committed to improving your experience with UFE.

Your feedback is invaluable to us, and we appreciate the opportunity to assist you again.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Tinu, Customer Support Lead at Helixo

22 maggio 2024

This app is user friendly. Special thanks to Nadeem who replied fast and solved my problems promptly!

SPA Supreme
RAS di Hong Kong
Oltre 3 anni di utilizzo dell’app
UFE - Upsell Funnel Engine ha risposto 23 maggio 2024

Thank you for your wonderful feedback! We're delighted to know you find our app user-friendly.

Your satisfaction is our priority, and it's great to know Nadeem was able to assist you effectively.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team

6 agosto 2024

Great support from Bhagya

Prestige Home Fires
Regno Unito
Oltre 2 anni di utilizzo dell’app
UFE - Upsell Funnel Engine ha risposto 7 agosto 2024

Thank you for your kind feedback!

We're delighted to hear that you received great support from Bhagya.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

5 aprile 2024

Quick and competent support, I like the App because it's simple and easy to use.

PurcPure Hair
Germania
Circa un anno di utilizzo dell’app
UFE - Upsell Funnel Engine ha risposto 10 aprile 2024

Thank you for taking the time to share your thoughts with us! We're thrilled to hear that you've had a positive experience with our app and that you find it simple and easy to use.

Providing quick and competent support is a top priority for us, and we're delighted to hear that our efforts have met your expectations. Your satisfaction is what drives us to continuously improve and enhance our services.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team


26 aprile 2024

Great app & functionality - customer service is top quality too! Quick and reliable support.

The Foot Collective
Australia
Oltre 4 anni di utilizzo dell’app
UFE - Upsell Funnel Engine ha risposto 27 aprile 2024

Thank you for your fantastic review!

We're delighted to hear that you're loving the app's functionality and that you've had such a positive experience with our customer service team.

Providing top-quality support is our priority, and we're thrilled to have been able to assist you quickly and reliably.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team

8 agosto 2024

AMAZING custumer service! The chat function is very helpful.

kittykingdom.ca
Canada
23 giorni di utilizzo dell’app
UFE - Upsell Funnel Engine ha risposto 9 agosto 2024

Thank you so much for your amazing review!

We're glad to hear that you found our customer service and chat function helpful.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

1 luglio 2024

amazing i use it on all my stores

TrailFoot
Stati Uniti
Circa 2 mesi di utilizzo dell’app
UFE - Upsell Funnel Engine ha risposto 2 luglio 2024

Thank you for your fantastic feedback!

We're thrilled to hear that you find our app amazing and use it on all your stores.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team