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Great customer service and very quick to setup. Highly recommend! It has a user-friendly layout that allows quick navigation to make custom changes.
Awesome, thank you so much for recommending our small app and sharing your experience 🎉 Glad that I could help merchants like you 🙏
- Sarah, Helixo 👩🦰
Greate customer service, solved my problem quickly and efficently. I highly recommend this application.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Athira, Customer Support Advocate.
It's really bad, strongly not recommended, waste my time!!!
After the application is installed, the product attributes of the theme template will be destroyed. After responding to the problem, he said that it would be resolved as soon as possible and asked me to wait, but he waited until the evening before replying to me saying that the problem has not been resolved.He said that he would help me solve it before the next morning. I asked in the morning and said that they hadn't gone to work yet, and they would help me solve it as soon as they went to work. In the afternoon, they told me that the invitation to edit the topic had expired. Oh??? I sent this invitation yesterday, he said he was helping me solve it, but it hasn’t started today??? I vomited, so disgusting
Hello Xie JiRong,
First of all, let me apologize for the inconvenience you had to endure. It was really unfortunate. The issue was a jquery issue. All we had to do was small editing in the theme liquid to solve the issue. But when the developer tried to access your admin via the staff invite you sent us yesterday it said the invite expired. So we immediately asked to staff account invite again.
We had sent you a mail stating the same including a Screenshot showing a message, said the invite expired. Normally the invite would expire only after 7 days. We don't know why this happened, but it was really unfortunate.
You contacted us on 5/8/21 afternoon, and on 6/8/21 morning we notified you that our developers will resume looking into the issue. After they had found the fix all they had to do was to edit the code. But the staff invite expired unexpectedly. We did ask you to resend us an invite but seems like that was really frustrating for you, we are sorry.
We are more than happy to solve this issue for you please send a staff account invite to support@helixo.co and we will fix it right away. We are always here to help.
-Sarah, Customer support Advocate.
This is Day 1 of using the App so can't really tell much but the App seems great. Also, customer service (Nikitha) has been very helpful with the set-up so kudos to her. One key selling point of the app is that I can get all the cross-sells (BOGOF, Bundles etc) and upsells in one app rather than having multiple apps which can slow down my store
Thank you so much for sharing the feedback 😊 As always, I will be there for any help to increase your sale.
Give it a try for some time, see the results yourself, I'm excited to see it ⚡️
In case of further support please contact us through our in-app chat or write us at support@helixo.co
- Nikitha, Customer Support Advocate
I just installed this app and will need to test it out... but so far they have great customer service and seems like the app will be doing what we need. We will try it!
Thank you for your kind words. It is much appreciated. If you stumble across any issues please contact us at support@helixo.co or via our in-app chat. We are always happy to help. Thanks again for the support.
- Sarah, Customer Support Advocate
Amazing app for people just getting started and who want to set up effective funnels. The amount of customization is amazing considering it's free. I was using reconvert before, but this is wayyy better and easier to set up, in my opinion. Plus the customer service is fantastic and super helpful. Definitely give it a try!
This app is amazing. I've been dropshipping for a couple of years now and have never seen an app as useful as this. Get it now as it will seriously double your revenue.
Also support is second to none. I had an issue with my theme (motion) and spoke to the support chat, which replied instantly, then followed up promptly by a developer who connected to my store and resolved all of my issues within 10 minutes.
Thank you guys!
Awesome!! 🎉 We are glad that we could help you 🥰 Thank you so much for sharing your experience with us 🙏
- Sarah, Helixo 👩🦰
Really Good Assistant support. Sarah help me to add my upsells on my website. Thank you.............
Great support, love the app so far. Definitely recommend it to anyone looking for a profession tool to include upsells.
What I like best about this app the the multiple means to make an upsell, from embedded into product pages, to unintrusive pop-ups. It was simple to setup upsells and so many ways to customize to meet any store's needs. Seamlessly integrates into the store and because a natural look of the site. Very good job creating this application, highly recommend anyone to use this app!