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A fantastic app and fantastic service when I needed some amendments to the code to position the app differently. Archana was super helpful and understanding and communicated really well with me. She ensured the job was done correctly. The app is really powerful and works great for cross-sells and the only app I found that works well with specific variants- Brilliant!
Thank you so much for your wonderful feedback! 🌟 We're absolutely thrilled to hear that you're enjoying the app and finding it effective for your cross-sell strategy, especially with specific variants.
I'll be sure to pass your kind words along to Archana—she’ll be delighted to know her support made a positive impact. We take great pride in providing responsive, personalized assistance, and it's always rewarding to hear that it made a difference.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
We recently installed this app for our online store to display upsell offers in our shop. We searched a long time for a fitting app for our specific requirements and this one seems to fit them the best - the designs are adaptable and if you need some additional coding the support is there to help you. Amrutha was especially helpful! There are lots of different settings that are useful for example the "most popular" setting for upsell offers. The only thing that we are still missing is an integration with Shopify Translate & Adapt. But as the UFE Team works on that i have high promises that this app will help us immensly to boost our sales + conversion rates :)
Thank you for your thoughtful feedback! We're so glad to hear that our app meets your needs and that you found the designs adaptable. It’s also wonderful to know that Amrutha was especially helpful—I'll be sure to pass along your kind words! 😊
We appreciate your suggestion regarding the Shopify Translate & Adapt integration, and we’re actively working on it to enhance your experience further. Your confidence in our app means a lot, and we’re excited to support you in boosting your sales and conversions!🚀
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
The app itself is usable, but the support is terrible. There are glitches with the pricing discounts, and the support team is completely unhelpful. It seems like the same person keeps replying without checking the previous messages, just repeating the same thing over and over. After two days of contact, the issue still hasn’t been resolved.
Summary: Issue caused by dynamic theme pricing preventing UFE from applying discounts properly.
Hi Lois,
We’re truly sorry to hear about your experience and the frustration it caused. This is far from the level of support we aim to provide.
After a thorough investigation, we found that your theme dynamically renders both the price values and classes, which unfortunately prevents our app from applying discounts as expected—UFE requires a fixed element to wrap and display the correct pricing.
This technical limitation made it difficult for our widget to function properly, and we apologize for not communicating that more clearly and sooner.
The delay occurred because we genuinely explored every possible workaround from our end. We're also sorry if our replies felt repetitive—we always strive to provide meaningful updates but clearly fell short here.
As a gesture of goodwill, we offered a 30-day extended free trial and suggested an alternate setup (skipping the cart page) to avoid pricing discrepancies. However, we haven’t heard back from you yet.
We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to reach out if you'd like to revisit the setup—we’re always here to help.
– Tinu
Customer Support Lead, Helixo
I LOVE this app! Favorite all-time upsell app I've ever used! I didn't have to spend days figuring it out. Customer service was prompt and helpful with screenshots. I got my first $108 bundle sale within hours of installing. BEST one ever! Download this!
And super affordable!
Wow—thank you so much for the amazing feedback! 🌟 We're absolutely thrilled to hear that you’re loving the app and already seeing results with your first $108 bundle sale within hours. That’s incredible!
It’s great to know that the setup was smooth and our support team could assist you promptly with everything you needed. We work hard to make sure our users have a seamless experience, and feedback like yours makes it all worthwhile.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Very nice app that's fairly easy to setup and use. The customer service chat was also very helpful when I had questions about where the widget was being placed. It helps increase my AOV and also is customizable so it fits within my brand.
Thank you so much for your thoughtful review!
We're glad to hear that you found the app easy to set up and customize to fit your brand.
It’s wonderful to know that our support team could assist with your widget placement questions.
If you ever need further help, we’re always here for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
If you're looking for an easy to use and effective cross sell & upsell bundle app for your website, UFE is for you. Not only do they have an easy to use platform, but also have great customer service. We haven't experience any issues since using the app and hope to continue that trend :D
Thank you so much for your kind words!
We're thrilled to hear that you find UFE easy to use and that our customer service has been helpful. Knowing that you've had a smooth experience without any issues means a lot to us, and we’re here to ensure it stays that way.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
A frustrating hunt after a cross-sell app finally ends - here! After uninstalling half a dozen useless apps we finally got to UFE where everything changed. It has it all! The looks, the functionality, ease of use, and ease of navigation are all great, you name it.
We had very specific requirements to maintain the look of our store, to have photos of the recommended products listed in a specific layout and position, and to work with Variants and the UFE provides it all without an exception.
It's super fast, works almost like it was a Shopify-native platform, has tons of options to set it exactly as you need it and much more.
What was even more fascinating was when we approached the tech support about a change to be done across all our funnels (maybe 70 off), they volunteered to chew it for us and they did the labour and fixed it all on their end. Job done! Amazing.
Good work guys!! Your app was the missing piece in our otherwise complete store!
Cheers.
Honza,
owner of Soundtech.com.au
Amrutha is great, solved all my problems very easily!
Thank you so much for sharing your experience!😊 We're thrilled to hear that Amrutha was able to assist you effectively and solved all your problems so quickly.
We know how important it is for things to work smoothly, and we’re here to make that process as seamless as possible.
Your patience and feedback mean a lot to us, and we’re excited to support you in getting the most out of the app.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Perfect customer service
Thank you for your kind words! We're glad to hear you had a perfect customer service experience with us. 😊
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app.
Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers.
This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us.
When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks.
One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(
Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model.
Hi Fion,
I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this.
Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app.
This includes all orders received in your store, which is why you may have noticed a higher order count than expected.
We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused.
It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume.
This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99.
This can vary each month based on your store’s performance.
We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion.
To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience.
If you need further assistance or have any questions, please don’t hesitate to reach out to us at support@helixo.co or via our in-app chat.
We’re committed to providing the best service possible and would love the opportunity to continue working with you.
Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future.
-Tinu,
Customer Support Lead at Helixo