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UFE offers a generous free plan, and even provided generous support when I had issues integrating with my store. Looking forward to growing with the help of this app.
Thank you for your positive feedback!
We're glad to hear that you appreciate our generous free plan and the support we provided during your integration process.
We're excited to continue supporting you as you grow your business with our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
this app is very nice
Thank you for your positive feedback!
We're delighted to hear that you find our app very nice.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Lishana is really helpful and quick. Recommend it! Setting is clean and easy
Thank you for your wonderful feedback!
We’re delighted to hear that Lishana was quick to help and that you found the setup simple and straightforward.
Your recommendation means a lot to us!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
This app is great with many features for upsell/cross sell.
Support is great and fast. Give it a try, You wont be disappointed.
Thank you for taking the time to share your feedback!
We're overjoyed to hear that you're enjoying our app, which offers numerous features for upsell/cross-sell.
Delivering quick and reliable support is a priority for us, and we're pleased to have met your expectations.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great customer support!
Thank you for the 5-star review!
We're delighted to hear that you had a great experience.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I want to update my review, a customer support lead reached out to me with a highly professional response. I can safely say I highly recommend them now and they have assured me they are going to work on internal communication better. Thank you UFE, it's a great product, truly!
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This app has NOT been updated to utilize app pixels for conversion tracking, essentially making it completely useless with Shopify's new Checkout Extensibility Thank You page features. Their support is abysmal, the ticket I have opened up to address this keeps getting cycled through various support employees over and over again, each asking for collaborator access from different Gmail accounts, without any solution to the issue. This is clearly something their developers should take into account, EVERY Shopify customer will have to transition over to new checkout and thank you page by end of this year and the next.
Hello Matthew,
Your feedback is invaluable to us, and I want to assure you that we're wholeheartedly committed to addressing your concerns regarding the app's update to utilize app pixels for conversion tracking, in line with Shopify's new Checkout Extensibility Thank You page features.
As the Customer Support Lead, I want you to know that resolving this issue is our utmost priority.
I'm delighted to share that we've already taken proactive steps towards finding a solution, prompted by a notification from Shopify.
While it may take a little time, approximately 1-2 weeks, to finalize, progress is already well underway. We've developed a prototype and are currently dedicating our efforts to seamlessly integrating the analytics functionality and rigorously testing it to ensure it meets the highest standards for all our customers.
Regarding your previous feedback, we understand that interacting with multiple agents without resolution, due to different shifts, can be frustrating. Rest assured, we're improving our internal communication with our product team to handle this more effectively. We're actively working to provide a smoother experience for you, and we apologize for any confusion or inconvenience this may have caused.
Once again, thank you for your continued support and understanding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Tinu,
Customer Support Lead at Helixo
technical support is very fast and solution-oriented, definitely try this app
Thank you so much for your kind words!
We're thrilled to hear that our technical support team was able to assist you quickly and effectively. Your recommendation means a lot to us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
good
Thank you for your 4-star review!
We're glad to hear that you had a good experience with UFE.
Your feedback is important to us, and we're always looking for ways to enhance your experience. If there's anything we can do to make it even better, please let us know. Thanks for choosing UFE!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
really helped me positioning my offer correctly 10/10 support
Thank you so much for your kind words and the fantastic 10/10 rating!
We are thrilled to hear that our support team could assist you in positioning your offer correctly.
Your success is our priority, and it's wonderful to know we made a positive impact.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great app and great support!
Thank you so much for your kind words!
We're thrilled to hear that you love the app and appreciate our support. Your satisfaction is our top priority, and your feedback motivates us to keep improving.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team