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great support
We're grateful for your kind words about our support!
And thank you for recognizing our efforts to provide great support! Your feedback is greatly appreciated
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
This is a very good plugin, the service support is very fast, very good
Thank you for your kind words!
We're thrilled to hear that you find our plugin very good and that our service support has been fast and satisfactory.
Your feedback means a lot to us!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Quick and competent support, I like the App because it's simple and easy to use.
Thank you for taking the time to share your thoughts with us! We're thrilled to hear that you've had a positive experience with our app and that you find it simple and easy to use.
Providing quick and competent support is a top priority for us, and we're delighted to hear that our efforts have met your expectations. Your satisfaction is what drives us to continuously improve and enhance our services.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Love the app how easy it is to implement on our store.
We're delighted to hear that you're enjoying our app and finding it simple to integrate into your store!
Your feedback fuels our commitment to providing exceptional service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great Customer Service once 1 is around. Lishana was very helpful and patience. Would love to grow my shopify with it since it is free for newer shops. Really useful app!
We're delighted to hear about your positive experience with our customer service! Thank you for recognizing Lishana's helpfulness and patience. We're glad to know that you find our app useful for growing your Shopify store, especially with its free plan.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Perfect app and good assistance
Your satisfaction is our ultimate goal, and we're thrilled to hear that you consider our app perfect and appreciate the assistance provided.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I had some issues positioning some widgets and Athira helped me and she provide the codes to help me. The customer service is Five Stars and the Helped and the App so far I LOVE it.
Your feedback means the world to us!
We're delighted to hear that Athira was able to assist you with positioning.
Ensuring top-notch customer service is our mission, and we're thrilled to have met your expectations. It's wonderful to hear that you're loving our app so far!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I've tried about 10 different cross-sell apps on Shopify and this one is, by far, the best. To top it off, the customer support is fantastic.
Thank you for your feedback! We're glad to hear that you find the app great and easy to use. Our team works hard to provide strong customer support, and we're pleased that you would recommend us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
great app
Thank you for your kind feedback!
We're thrilled to hear that you're enjoying the app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I am SO INCREDIBLY UPSET. i spent literally so many hours trying to get the app to run my buy 1 get 1 50% off offer. encountered a bunch of bugs that required their team to edit my theme. my campaign launch was delayed.
finally after getting support from their staff and launching the discount, as orders came in, i realized that this offer wasn't even possible!!! it literally made customers be able to get 1 item and get everything at 50% off! their support staff gave me WRONG INFORMATION.
I wasted so so much time on this app, all for nothing. i am forced to delete this app and find another app.
this app is not intuitive at all. so many things i needed to clarify with their team.
the only positive things from this experience is that they have live chat. and that Glen went on a zoom call with me to troubleshoot as per my request, and did overtime to help.
otherwise, i would NOT recommend this app at all.
Summary: The issue arose due to a misunderstanding of the setup process.
Dear Nicole,
I sincerely apologize for any inconvenience it may have caused you. It's important to me that I address this personally.
Regarding the issue you encountered with setting up the Buy 1 Get 1 offer, it appears there was a misunderstanding in the process. To create such an offer, you need to create either a Bundle offer or a normal offer and preselect the offer products.
Unfortunately, it seems you selected multiple products as the offer items, assuming customers could only choose one. This led to the unintended behavior where customers were able to select any or all products from the list. This is the default behavior of our normal offer; customers can select any or all products from the list. In the case of a bundle offer, customers can only select them together.
Additionally, if you wish to offer different products as part of the offer, you can explore our AI recommendation feature. This feature can display a limited number of related or complementary products as the offer items. If you set the limit to one, it will display only one product as the offer item. For a better understanding of this feature, please refer to the following article: AI-driven Product Recommendation.
I sincerely apologize for the inconvenience and disappointment you've faced. It's unacceptable that the support staff provided information, leading to further complications with your campaign launch. While it's positive to hear that our live chat feature and Glen's assistance were helpful to some extent, I understand that this does not outweigh the overall negative experience you've had.
Your feedback regarding the lack of intuitiveness and the need for constant clarification is valuable and will be shared with our team for improvement. Please know that we take your feedback seriously and will strive to make necessary improvements to prevent similar issues in the future.
Please let me know if you need further clarification or if you'd like to arrange a call, so we can assist you better.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Tinu,
Customer Support Lead at Helixo