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Awesome service, you can even use this on Shogun page builder. Simply enter this code in the HTML and ufe-custom-upsell in the UFE widget
Complete garbage and customer service is even worse, Liquid errors waited days and were never fixed had to fix the errors after removing the app myself.
Hi Jamie, Normally, "Liquid error: Could not find asset snippets/ufe-offer.liquid" is happening when removing the ufe-offer.liquid file before removing the code snippet from the theme.liquid file.
That is, following step 2 before step 1 in the tutorial given for uninstalling UFE 2.0 completely.
And we are extremely sorry for the delay on our part to remove the residual codes of UFE for you.
Actually, you haven't given us the staff permission initially.
And unfortunately, we got the permission when we were offline.
That's why the delay happened.
Really sorry for the delay.
Surely, we will keep it in mind for future interactions.
Also, it would be great if you could share some light on what we can do from our side to make a 5- star experience for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
I have just started using the APP, The Customer support team was excellent in guiding me through the set up of the first funnel.
Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great
First of all, Thank you so much for your review. It means a lot to us
I know the minimum 100-words limitation of the review will be a burden in your tight business schedule.
Anyway, really thankful for your time.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
User friendly app with great customer services and technical support any time. Waiting for more great update features
If you don't use it and don't remove the app you will be charged because the application comes to count the total orders of your store and not the orders made with their application. Result I have 70 euro charged for an application i'm not using anymore. Be sure to uninstall totaly this application if you don't use it.
Thank you for posting your honest feedback review.
We've checked your logs and I could see that you are one of our early customers, appreciate that. Sorry to hear that our pricing plan is not suited
well for you, Our pricing plan is based on the sales volume of the store, which is mentioned on the pricing accept page before accepting the pricing plan.
Also, there is a dedicated detailed article about our pricing on our helpdesk site: https://helpdesk.helixo.co/pricing-billing-98a6021fcb7b4564a34ee716002a8227
I could understand that you haven't used the app after January 14 while checking the analytics.
While checking I could see that $79.99 was charged from you (combined of 4months), and btw congrats on earning €36,781.55 (~ $44057.68) that's an ROI of 55,078% which is really great, to be honest!! It's performing better than most of other stores while checking our analytics.
We strongly believe it's not fair to charge if we didn't give value, so we understand the matter, We are happy to give you a refund for the period you haven't used.
Also, if you wish to use our app, and believe it adds value to your business, then we are happy to give you an unlimited orders pack for a fixed rate per month - UNLIMITED PACK Offer is live this week, you can grab that.
We've already contacted you but couldn't got any response.
Feel free to reply us at support@helixo.co to resolve the issue and process refunds!
Valsaraj R | Founder, Upsell Funnel Engine
I used the app to help me set up an upsell bundle to increase my sales. I really love the speedy response of the representative in the chat. I am a newbie and needed much support. The representative was patient and answered all my questions.
L'application est facile à utiliser. je recommande. Les réglages sont faciles d'accès et l'interface intuitives.
Thank you so much for sharing your feedback about our app.
We're happy to hear that you found our app to be simple and clear.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
This app is great for creating bundles, upsells, etc. I've found it to have many options, giving you tons of flexibility if you're looking to fine-tune bundles at a per-product level. For example, unlike many other apps, you don't have to automatically show a bundle of 3 products on all 3 product pages. You can create unique bundles for each. I also appreciate the options of in-page or pop-up bundles, and that you can add a bundle to multiple pages such as the cart and collection pages. This allows you to sell bundles on their own vs. just tying to a product. There are some minor drawbacks in how the app uses draft orders instead of discount codes, but this has some workarounds. It can be tricky if you're looking to discount a bundle, and then offer customers a discount code on top of this (I don't believe its possible). However, the level of flexibility is worth the trade-off, as every bundle app seems to have some trade-offs. I also think the app UI, and the visuals created by the app, are great. It leaves you less work to do to create a smooth UX. With tons of options plus a custom CSS field, you can achieve lots of different functionality and design. Support team has been great as well, and it's a lot of value for the price. Great work!
Wow, I can see that you have taken your time to draft such a detailed review. We highly appreciate what you have done for us here. Such a detailed review can really help the customer find what they are looking for. You have been a great customer to us. We wish you all the very best with your business.
If you need any assistance with our app please contact us at support@helixo.co or via our in-app chat.
- Sarah, Customer Support Advocate.
Really helpful application, very impressed with the service to date. Would definitely recommend to all.