Avaliações (1 036)
Refinar
-
Por classificação
The customer service has definitely improved since my last review. Functionality is great, though there is a steep learning curve and it will take a while to understand all the features. I still think its a bit expensive, but it has a few features no other Cross Sell app has.
Straight forward to use. I had an issue with the pop up upsells so I chatted with them and got a response quickly. Thanks for your help!
This is a Fantastic app our sales have increased dramatically and the customer service is incredible!
We appreciate the kind words! I’m thrilled to hear that our app and services worked out for you.
It’s always humbling to hear how we’re able to make our customers’ business better.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
I have just set up my first funnel and it was super easy. I was even surprised to have a real person available on the chat to help me with some questions. Yes, it was a real person, and super sweet and friendly. I still have to explore its full potential and so far it has been a really great experience! I am surprised it is free! Thank you for providing an easy to use interface and did I mention it is free? Yes, I am happy. Great job friends at UFE 2.0. Creating a funnel was never that easy. :-)
Tiu,
Thank you so much for your support, you help us to disable the popup.
Thank you for taking the time to express your thoughts on our app and our efforts. This means a lot to us. If in need of further help please contact us at support@helixo.co or via our in-app chat.
We are always happy to help.
- Sreeshankar, Customer Support Advocate.
Been using this app for a number of years now and it's given me no reason to stop using it. The pricing is extremely fair and the customer service is also excellent. But most importantly, the app converts!
Thank you for sharing your positive review about the app! We take pride in providing excellent customer service and ensuring that our users are satisfied with our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Unfortunately the App charge a lot of money while is based on "orders" doesn't matter if they are generated from online store or PoS (while we have 80% orders by PoS and less than 100 orders from online) and force you to spend as you have hundreds of order.
So is good if you just sell online, bad if you have also PoS connected.
Hello,
Thank you for taking the time to share your feedback with us. We genuinely value all input from our users as it helps us improve our services.
We understand your concern regarding the pricing structure based on "orders," and we sincerely apologize for any inconvenience it may have caused, especially for businesses with a majority of Point of Sale (PoS) orders.
We understand that we offered an unlimited offer with better discounts, but we regret that it didn't meet your expectations.
We assure you that we will take your feedback into account as we make further improvements to our pricing plans.
Our intention is to provide a fair pricing model that caters to various business types, but we acknowledge that it may not always align perfectly with every customer's specific needs.
Please know that we are constantly evaluating our pricing strategy and actively seeking ways to enhance the value we offer to all our users.
Your feedback is invaluable in helping us identify areas for improvement.
We are diligently considering options to make our pricing more flexible and accommodating, especially for businesses like yours with a significant number of PoS orders.
Our dedicated support team is available to assist you in finding the best possible solution that suits your business requirements.
Once again, thank you for bringing this matter to our attention. We are committed to serving you better and making your experience with our app more rewarding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo
商品バンドルを細部にまで設定ができて、とても有用なアプリだと思います。
また、サポートも対応が緻密で早く、満足のいくものでした。 I think it's a very useful app because you can set the product bundle in detail.
In addition, the support was meticulous, quick, and satisfying.
Amazing app with even better support!!! Would recommend this app to anyone out there. It has increase my stores revenue by ten fold.
Thank you for taking the time to express your thoughts on our app and our efforts. This means a lot to us.
If in need of further help please contact us at support@helixo.co or via our in-app chat.
We are always happy to help.
- Sarah, Customer Support Advocate
Great App to increase average order value. Easy to implement and use.
Support ist very fast and helpful.
Thank you for sharing your feedback, always happy to help merchants like you 😊
In case of further issues please contact us through our in-app chat or at support@helixo.co
- Sarah, Customer Support Advocate