UFE Cross Sell & Upsell Bundle

Thank you so much for your wonderful feedback! 🌟 We're absolutely thrilled to hear that you're enjoying the app and finding it effective for your cross-sell strategy, especially with specific variants.

I'll be sure to pass your kind words along to Archana—she’ll be delighted to know her support made a positive impact. We take great pride in providing responsive, personalized assistance, and it's always rewarding to hear that it made a difference.

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

Wow — thank you so much for such a powerful and detailed review! 🙌 We’re thrilled to hear that you found exactly what you were looking for with us. It’s especially meaningful to know that after years with ALPHA Upsell, you see our app as the upgrade you needed; that’s incredibly validating for our entire team.

Your feedback assures us we’re on the right track. Our support team is always here to help, and it's amazing to know you felt that speed and care firsthand.

Thanks again for the strong recommendation, we're grateful to have you with us! 💙

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

Thank you for your thoughtful feedback! We're so glad to hear that our app meets your needs and that you found the designs adaptable. It’s also wonderful to know that Amrutha was especially helpful—I'll be sure to pass along your kind words! 😊

We appreciate your suggestion regarding the Shopify Translate & Adapt integration, and we’re actively working on it to enhance your experience further. Your confidence in our app means a lot, and we’re excited to support you in boosting your sales and conversions!🚀

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

Summary: Issue caused by dynamic theme pricing preventing UFE from applying discounts properly.

Hi Lois,

We’re truly sorry to hear about your experience and the frustration it caused. This is far from the level of support we aim to provide.

After a thorough investigation, we found that your theme dynamically renders both the price values and classes, which unfortunately prevents our app from applying discounts as expected—UFE requires a fixed element to wrap and display the correct pricing.
This technical limitation made it difficult for our widget to function properly, and we apologize for not communicating that more clearly and sooner.

The delay occurred because we genuinely explored every possible workaround from our end. We're also sorry if our replies felt repetitive—we always strive to provide meaningful updates but clearly fell short here.

As a gesture of goodwill, we offered a 30-day extended free trial and suggested an alternate setup (skipping the cart page) to avoid pricing discrepancies. However, we haven’t heard back from you yet.

We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to reach out if you'd like to revisit the setup—we’re always here to help.

– Tinu
Customer Support Lead, Helixo

Thank you so much for your thoughtful review!

We're glad to hear that you found the app easy to set up and customize to fit your brand.

It’s wonderful to know that our support team could assist with your widget placement questions.

If you ever need further help, we’re always here for you.

In case of further queries please contact us at support@helixo.co or via our in-app chat.

We are always happy to help you.

- Helixo Support Team