Vanga AI Post Purchase Upsell

I have now edited my review into a 5-star review because Vanga was able to quickly resolve the issue I wrote about in my original 3-star review below. I have now re-enabled the application and it has continued to bring in results.

Thanks to their great customer service and technical talent, I can continue to say that this is the best Upsell/Post-Purchase application we've ever used.

Keep up the great work!

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The best post-purchase upsell/Thank You page offers application we've come across... until we noticed that the Thank You page automatic offers show customers the SAME product that they JUST purchased... for a discounted price.

Customers then CANCEL their original order and purchase the same product for a discounted price using Vanga's Thank You page automatic offers. This is a fundamental issue with the logic of the Thank You page offers which cuts into product margins and adds extra admin for stores, unnecessarily.

Vanga's competitors already automatically remove showing the same product in their Thank You page offers.

We spoke to Vanga's customer service about this issue. Unfortunately, there is no solution for this on the horizon at the moment, and we have been advised to:

1) Create Manual offers PER product to avoid this problem, which is not practical for us at scale.
2) Remove automatic discounts from the Thank You pages (which we feel defeats the point).
3) Exclude products from being upsold (which would mean we would have to exclude every product in our store?).

We have had a very fantastic experience with this application until running into this fundamental problem, so we advise both Vanga and multi-product stores to consider this feedback strongly, to avoid customers canceling orders upon seeing the same discounted product on the Thank You page offers as the ones they've already ordered.

Hoping for a resolution soon! Will be disabling this application until then.

I used this app and help me a lot and has great customer support! I recommend this app to every seller which wants to increase AOV and profit in-store! 22% CR

Our experience with Vanga has been positive, primarily due to its impact on boosting AOV for our e-commerce business. The responsive support, led by Reda, has been a key factor in our satisfaction. Quick and helpful responses to queries have made the implementation and management of the app smoother. Additionally, the continuous development of new features ensures that Vanga remains a relevant and effective tool for our store. We appreciate the ongoing efforts and commitment to improving the app's functionality.

Bonjour;
cette application est merveilleuse un Feedback rapide, une utilité sans failles et un personnel au top. je vous recommande vivement d'utiliser Vanga pour vos upsells. simple et efficace
Merci à Reda qui a été exceptionnel.

This is THE app to get the most out of your customers. We've been looking for an app like this for months and tried all, but never found an app like Vanga.

Works perfect and definitely worth the investment. Offering manual and auto offers really helps us with combining our data with new data from the AI.

The developers are very open to new suggestions and actually implement them fast as well to fit our needs as a business which definitely made our conversions with this app better!

I was just blown away by how I was helped by Reda! His help was unlike any help I've ever received from any service ever!

It was a great experience.” “I recently chatted with Reda, again, fantastic! “I'm having a great experience with the Vanga app and that's because Reda answered all my questions very professionally. He was there to make sure I understood everything! He really went out of his way to help me understand the app!!

I would high recommend him, the app and his incredible service to anyone!

Norman Green

Great app helping me boost sales and show related products to my customers while up-selling them efficiently and quickly. Also their customer support is just awesome, available and quick in fixing any issues you may have. Highly recommend if you want to boost those sales!

Best app for card upsell. My card looking so beautiful now with the app. Also the support is so kind and help me with everything that I asked. The app is fast and easy to use. I recommend it.

Great app with an excellent ROS 14% and conversation rate both on the cart (14%) and the post-purchase upsells (7%)

The support team are responsive and has worked hard to accommodate our needs which admittedly tend to push the boundaries of what Vanga offers.

This is fast becoming one of our recommended apps with ROAS and conversion numbers like this it's hard not to be impressed!

Application simple a installer et intuitive. Le service client est rapide et efficace, ils nous répondent vite et sont très professionnels. Merci a Reda de son soutien. Je recommande