Vanga AI Post Purchase Upsell , 57 avaliações

Astounding customer service and easy integration!

The best customer support in the world! They reply super quickly! No words.. The best post purchase upsell app!

This is THE app to get the most out of your customers. We've been looking for an app like this for months and tried all, but never found an app like Vanga.

Works perfect and definitely worth the investment. Offering manual and auto offers really helps us with combining our data with new data from the AI.

The developers are very open to new suggestions and actually implement them fast as well to fit our needs as a business which definitely made our conversions with this app better!

This is by far one of the best apps I've ever used, not just as an upselling app but for ALL apps I have ever dabbled with on Shopify. The user experience is so easy and enjoyable and I can see it already working for my store within 3 days of installing. I had some technical understanding to do so i raised a ticket and within a day, I had a 30 minute google meet with an actual person named Reda and he was super helpful. All in all I'm staying with this app coz it really works, is easy to use, is really beautifully made but above all, has great people behind it. I could not recommend it enough.

Thanks to Reda from the Vanga AI team. The app didn't work the way I wanted it to at first, but Reda was able to help me fix the problem. Thank you for the quick help and customer friendly service!

I have now edited my review into a 5-star review because Vanga was able to quickly resolve the issue I wrote about in my original 3-star review below. I have now re-enabled the application and it has continued to bring in results.

Thanks to their great customer service and technical talent, I can continue to say that this is the best Upsell/Post-Purchase application we've ever used.

Keep up the great work!

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The best post-purchase upsell/Thank You page offers application we've come across... until we noticed that the Thank You page automatic offers show customers the SAME product that they JUST purchased... for a discounted price.

Customers then CANCEL their original order and purchase the same product for a discounted price using Vanga's Thank You page automatic offers. This is a fundamental issue with the logic of the Thank You page offers which cuts into product margins and adds extra admin for stores, unnecessarily.

Vanga's competitors already automatically remove showing the same product in their Thank You page offers.

We spoke to Vanga's customer service about this issue. Unfortunately, there is no solution for this on the horizon at the moment, and we have been advised to:

1) Create Manual offers PER product to avoid this problem, which is not practical for us at scale.
2) Remove automatic discounts from the Thank You pages (which we feel defeats the point).
3) Exclude products from being upsold (which would mean we would have to exclude every product in our store?).

We have had a very fantastic experience with this application until running into this fundamental problem, so we advise both Vanga and multi-product stores to consider this feedback strongly, to avoid customers canceling orders upon seeing the same discounted product on the Thank You page offers as the ones they've already ordered.

Hoping for a resolution soon! Will be disabling this application until then.

I used this app and help me a lot and has great customer support! I recommend this app to every seller which wants to increase AOV and profit in-store! 22% CR

Great app helping me boost sales and show related products to my customers while up-selling them efficiently and quickly. Also their customer support is just awesome, available and quick in fixing any issues you may have. Highly recommend if you want to boost those sales!

I love this app

I was just blown away by how I was helped by Reda! His help was unlike any help I've ever received from any service ever!

It was a great experience.” “I recently chatted with Reda, again, fantastic! “I'm having a great experience with the Vanga app and that's because Reda answered all my questions very professionally. He was there to make sure I understood everything! He really went out of his way to help me understand the app!!

I would high recommend him, the app and his incredible service to anyone!

Norman Green