Yaco Progress Bar

Thank you for taking the time to leave your review!

I'm very sorry and confused about the exprience you had.
We acknoledged your chat message and asked for details in 2 minutes.

We checked our progress bar on your shop and found the bug it seams you were talking about.
I sincerly apoligize for that.

It took us 3 hours to fix it since you first message. Then we sent you a second message asking for a confirmation from your side but we never get a reply since your very first message.

Sometimes merchants don't reply, we respect it.
Our chat system says you read all of our messages. We thought it was ok but it looks like you never got those messages.

We sent you the transcript of the conversation at your "info" email.
Please, could you check it?

We would love to give you a better experience with the app.

Hello.
Thank you for your review. However, we've already replied to your request in our chat from the 3rd of June in our time zone (UTC+2). You can always check your spam mail, and verify if you've correctly received our response.

If you are still seeking help configuring our app, we kindly remind you that we need a collaborator request code, so we can send you a collaborator access request and make the changes for you.
We will be glad to help as fast as we can.

Best regards.
Paula from Yaco's Team.

Thank you so much for taking the time to leave this wonderful review. We wish you all the best for your store!

Ein großes Dankeschön! We are so happy that you are enjoying our app and that you are satisfied with our customer support. We wish you all the best for your store!