USAdrop‑Global Dropshipping , 130 arvostelua
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Luokituksen mukaan
CAN'T CREATE THE ACCOUNT...NUMBER VERIFICATION NOT WORKING
Dear Slinzy,
We're sorry to hear about the trouble you've encountered with creating your account. It seems there might be an issue with the number verification process. Not to worry, though! Our customer service team is here to help you get registered successfully. Feel free to contact us via:
Rick WhatsApp: +86 133 3602 2767
Beatrice WhatsApp: +86 166 2518 6864
Official email: info@usadrop.com
By reaching out through these channels, you can expect a response within 24 hours. Our team will assist you promptly in resolving the registration issue.
Looking forward to assisting you further!
Best regards,
USAdrop Support Team
I accidentally ended up adding money to the wallet and there is any way I can get it back or buy something but there is any form to make an order to at least buy something I do not know how they work I am tryin to get help maybe I can buy something or get my money back cos I will not use this app
Dear Beralyfinds,
We sincerely apologize for the inconvenience you've experienced. Let's work together to resolve this issue. Currently, we're unable to locate your account information and are unaware of your agent's details. Could you please provide us with specific information so we can assist you promptly?
Please reach out to our support team at:
Email: Info@USAdrop.com
WhatsApp: Rick WhatsApp: +86 133 3602 2767
This will help us understand how to proceed further.
At USAdrop, customer satisfaction is our top priority, and we are committed to improving our services. Rest assured, your concern will be addressed promptly.
Warm regards,
USAdrop Support Team
The agent I was working was with was very inconsistent in terms of his services and would be rude at times when I had general sincere questions. I also lost sales because of the long shipping times and the inability to track a product. I was promised a certain time frame for shipping and advertised that on my store and within my first 20 or so orders being fulfilled with USAdrop, a handful of them took far longer and so customers were rightfully upset. I put my trust in to this company and they let me down. I often dealt with emails from frustrated customers because of the inconsistencies. I often had to ask the same questions over and over again because I wouldn't get a direct answer. I gave USAdrop many chances to redeem themselves because I am relatively new to running a business.
Dear Sapphire Ace,
I want to sincerely apologize for the challenges and frustrations you've encountered with our services. It is disheartening to hear about the inconsistency and rudeness you experienced from our agent, as well as the impact on your business due to long shipping times and tracking issues.
Please accept our deepest apologies for any lost sales and the inconvenience caused. We understand the trust you placed in us, and we acknowledge that we fell short of your expectations. Your feedback is invaluable, and we take it seriously.
I want to assure you that we are actively addressing these issues. We have communicated with all our agents to emphasize the importance of maintaining a consistent and respectful service. We are committed to improving our processes to provide a more reliable and satisfactory experience for our customers.
If there are specific concerns or if you have further questions, please feel free to reach out to our customer support team. We are dedicated to resolving any outstanding issues and ensuring your satisfaction moving forward.
Thank you for your understanding and for giving us the opportunity to make amends. We appreciate your patience as we work towards enhancing our services.
Sincerely,
USAdrop Support Team
So first things first our main agent Rachel is very unresponsive and lets her other agent under her do the work I don't mind this but when the work is done incorrectly then this impacts business.
I'm very disappointed in Aida for forgetting to put the quote on the app before she left for the holidays now we can't even pay to have it fulfilled leaving our customers with delayed orders. Now this will affect our payment processors.
I would recommend using ecommops and day one fulfilment they have really good customer service and support plus shipping speed is close to 8 days to the usa.
I will continue using this company to see if they will improve on this but if they don't they will lose another client.
I don't really like reviewing any company bad since I was really hoping the best for this one since without a bad review where can they improve right?
Dear Customer,
First and foremost, we would like to express our sincere apologies for your recent dissatisfaction. We deeply regret any inconvenience you've experienced, as we are committed to providing the best service possible.
Regarding the concerns you raised about our agent Rachel, we will promptly address this issue and ensure that your needs are met to your satisfaction. Customer satisfaction is of utmost importance to us, and we will take steps to improve communication and service quality.
As for the problem you mentioned that I forgot to provide you with the quotation, we sincerely apologize for this oversight. It was an error on our part, and we will ensure that such a situation does not occur again. Furthermore, we have already informed all customers in advance that we will be on holiday on the 29th to ensure that orders and deliveries are not impacted.
We understand the importance of delivery speed and customer service, and we will continue to strive to meet your expectations in these areas. We appreciate your suggestion, and we are committed to making improvements to provide better service.
We highly value your honest feedback because it is through understanding issues that we can continuously improve. We look forward to continuing to serve you with excellence. If you have any further questions or needs, please do not hesitate to reach out to us.
Once again, thank you for choosing our service.
Warm regards,
USAdrop Support Team
I CHOSE TO SUSPEND THE SERVICE.
Dear Customer,
We sincerely apologize for the inconvenience you've experienced. Let's work together to resolve this issue. Currently, we're unable to locate your account information and are unaware of your agent's details. Could you please provide us with specific information so we can assist you promptly?
Please reach out to our support team at:
Email: Info@USAdrop.com
WhatsApp: Rick WhatsApp: +86 133 3602 2767
This will help us understand how to proceed further.
At USAdrop, customer satisfaction is our top priority, and we are committed to improving our services. Rest assured, your concern will be addressed promptly.
Warm regards,
USAdrop Support Team
Rude, unresponsive and unprofessional - their agent Sirena Chen took 24 hours to respond to my first WhatsApp and telegram message.
She did not read my simple question in detail. Her useless response told me she had not checked the information which I had sent her
It took her 5 mins to respond to anything on WhatsApp.
She would not tell me what their working hours and days were. Until I asked her three times.
Do they speak English? Translator?
Unlike their competitors they only work very specific days and hours which you won’t find advertised. So unless you’re telepathic?…good luck.
She said I was rude for disturbing her dinner.
I raised a compliant info@ and no one responded to that after 12 hours.
I’m a first time customer and this was just for a basic sourcing quote.
I will now disconnect my store and take my business elsewhere.
Even if they respond to this - they won’t tell you who specifically is the person responding as they hide behind the USADrop name.
Dear Roy
Thank you for bringing your experience with USADrop to our attention. We sincerely apologize for the disappointing level of customer service you received. We understand that slow response times and being ignored can be frustrating and are not reflective of the service we aim to provide.
We are very sorry that your agent Sirena did not inform you of our working hours in time, but Sirena also replied to your message during non-working hours, and we tried to contact you by other means in the following working days, but you did not read our message. We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience. We are very sorry for your experience in USAdrop.
We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future.
Best regards,
USADrop Customer Support
Customer service is the worst I've seen yet. All the people recommending Usadrop seem to be affiliate marketers. I opened a 2nd drop shipping store and was excited to use this supplier but I quickly realized they were not going to be reliable. Customer service is nonexistent and when you finally get someone they don't help because they don't stick around long enough for you to tell them what you need assistance with. Horrible. Don't recommend.
Hello
Please accept our sincere apologies for the bad service experience you received. Please understand that there is a time difference between us as well. If you have any problem or need guidance from USAdrop, please kindly leave messages to us, and we will reply to you and give the solutions asap. In Q4, we get very busy, so if you don't receive a reply from your agent in time, the USAdrop support team will urge your agent.
Please leave a message if you have any questions. We will answer them as soon as possible.
Thank you for your understanding
I recently had the unfortunate experience of using USADrop and I must say, the level of customer service provided was extremely disappointing. The response times from their "agents" were unbelievably slow, leaving me on read for days before receiving a reply. It was frustrating to have to wait for such an extended period for a simple response.
Even worse, there were instances where my inquiries were completely ignored, forcing me to resort to spamming them just to get a reply. This lack of attentiveness and disregard for customers' concerns is simply unacceptable.
Given the plethora of other options available in the market, I cannot in good conscience recommend USADrop to anyone. Their slow response times and poor customer service reflect a lack of professionalism and a disregard for their customers' satisfaction.
I strongly advise exploring alternative services that prioritize efficient communication and responsive customer support. Save yourself the frustration and seek out better options for your needs.
Overall, my experience with USADrop has been nothing short of disappointing, and I regret choosing their service.
Additionally, another major drawback of using USADrop is the inability to cancel your subscription directly within the app. Instead, you are required to go through the hassle of contacting their agents to initiate the cancellation process.
Dear CarPlayGenius,
Thank you for bringing your experience with USADrop to our attention. We sincerely apologize for the disappointing level of customer service you received. We understand that slow response times and being ignored can be frustrating and are not reflective of the service we aim to provide.
We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience.
Regarding the cancellation process, we understand that it can be inconvenient to contact our agents for cancellation. We are currently working on a feature that will allow customers to cancel their subscriptions directly, eliminating the need for contacting our agents.
We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future.
Best regards,
USADrop Customer Support
This is the worst service I´ve ever used. Tracking can´t be copied or hasn´t been provided even when I asked several times. They lied about the shipping service. I would not recommend this app.
Dear friend
First of all, I am very sorry for causing you trouble, but please believe in our sincerity. The shipping time of most of our orders are within the timeliness we advertise, and there is no fraud. There will indeed be some force majeure factors during the transportation process, and we are very sorry for the delay in your order. We would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!
I do not recommend this app to anyone starting a business, they advertise 2-7 business days shipping but this is not accurate. I listed the product to my store that have the 2-7 business days because they stated that the products are in US warehouse which is a lie I have order 15 days already to be delivered and not even update from their carrier. Please avoid this fake advertise app.
We apologize for this unpleasant experience and we will take it seriously!
Our team will assist you in identifying the specific reasons, as well as find a way to reduce your losses. Likewise, your sales agent is actively communicating with you, hoping to get a response from you.
If you have any other questions, please contact our official email: info@usadrop.com, USAdrop will serve you wholeheartedly