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The agent I was working was with was very inconsistent in terms of his services and would be rude at times when I had general sincere questions. I also lost sales because of the long shipping times and the inability to track a product. I was promised a certain time frame for shipping and advertised that on my store and within my first 20 or so orders being fulfilled with USAdrop, a handful of them took far longer and so customers were rightfully upset. I put my trust in to this company and they let me down. I often dealt with emails from frustrated customers because of the inconsistencies. I often had to ask the same questions over and over again because I wouldn't get a direct answer. I gave USAdrop many chances to redeem themselves because I am relatively new to running a business.
Dear Sapphire Ace,
I want to sincerely apologize for the challenges and frustrations you've encountered with our services. It is disheartening to hear about the inconsistency and rudeness you experienced from our agent, as well as the impact on your business due to long shipping times and tracking issues.
Please accept our deepest apologies for any lost sales and the inconvenience caused. We understand the trust you placed in us, and we acknowledge that we fell short of your expectations. Your feedback is invaluable, and we take it seriously.
I want to assure you that we are actively addressing these issues. We have communicated with all our agents to emphasize the importance of maintaining a consistent and respectful service. We are committed to improving our processes to provide a more reliable and satisfactory experience for our customers.
If there are specific concerns or if you have further questions, please feel free to reach out to our customer support team. We are dedicated to resolving any outstanding issues and ensuring your satisfaction moving forward.
Thank you for your understanding and for giving us the opportunity to make amends. We appreciate your patience as we work towards enhancing our services.
Sincerely,
USAdrop Support Team
USAdrop is the most trusted dropshipping supplier who are committed to satisfying their customers durable and great winning products especially for bigginers.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
It handles the best prices and the best customer service, which creates a pleasant experience when resolving questions or problems you have. I thank Rick for all his support. Good supplier highly recommended.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Great service! Rick is helpful and kind.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
I accidentally ended up adding money to the wallet and there is any way I can get it back or buy something but there is any form to make an order to at least buy something I do not know how they work I am tryin to get help maybe I can buy something or get my money back cos I will not use this app
Dear Beralyfinds,
We sincerely apologize for the inconvenience you've experienced. Let's work together to resolve this issue. Currently, we're unable to locate your account information and are unaware of your agent's details. Could you please provide us with specific information so we can assist you promptly?
Please reach out to our support team at:
Email: Info@USAdrop.com
WhatsApp: Rick WhatsApp: +86 133 3602 2767
This will help us understand how to proceed further.
At USAdrop, customer satisfaction is our top priority, and we are committed to improving our services. Rest assured, your concern will be addressed promptly.
Warm regards,
USAdrop Support Team
Rick is amazing, helped with the issue i had and it got resolved quickly. Highly recommend USADrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
recomended
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Great customer service, kept answering my questions despite the nuisance I caused.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
CAN'T CREATE THE ACCOUNT...NUMBER VERIFICATION NOT WORKING
Dear Slinzy,
We're sorry to hear about the trouble you've encountered with creating your account. It seems there might be an issue with the number verification process. Not to worry, though! Our customer service team is here to help you get registered successfully. Feel free to contact us via:
Rick WhatsApp: +86 133 3602 2767
Beatrice WhatsApp: +86 166 2518 6864
Official email: info@usadrop.com
By reaching out through these channels, you can expect a response within 24 hours. Our team will assist you promptly in resolving the registration issue.
Looking forward to assisting you further!
Best regards,
USAdrop Support Team
Good Customer Support
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!