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I recently had the unfortunate experience of using USADrop and I must say, the level of customer service provided was extremely disappointing. The response times from their "agents" were unbelievably slow, leaving me on read for days before receiving a reply. It was frustrating to have to wait for such an extended period for a simple response.
Even worse, there were instances where my inquiries were completely ignored, forcing me to resort to spamming them just to get a reply. This lack of attentiveness and disregard for customers' concerns is simply unacceptable.
Given the plethora of other options available in the market, I cannot in good conscience recommend USADrop to anyone. Their slow response times and poor customer service reflect a lack of professionalism and a disregard for their customers' satisfaction.
I strongly advise exploring alternative services that prioritize efficient communication and responsive customer support. Save yourself the frustration and seek out better options for your needs.
Overall, my experience with USADrop has been nothing short of disappointing, and I regret choosing their service.
Additionally, another major drawback of using USADrop is the inability to cancel your subscription directly within the app. Instead, you are required to go through the hassle of contacting their agents to initiate the cancellation process.
Dear CarPlayGenius,
Thank you for bringing your experience with USADrop to our attention. We sincerely apologize for the disappointing level of customer service you received. We understand that slow response times and being ignored can be frustrating and are not reflective of the service we aim to provide.
We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience.
Regarding the cancellation process, we understand that it can be inconvenient to contact our agents for cancellation. We are currently working on a feature that will allow customers to cancel their subscriptions directly, eliminating the need for contacting our agents.
We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future.
Best regards,
USADrop Customer Support
This is the worst service I´ve ever used. Tracking can´t be copied or hasn´t been provided even when I asked several times. They lied about the shipping service. I would not recommend this app.
Dear friend
First of all, I am very sorry for causing you trouble, but please believe in our sincerity. The shipping time of most of our orders are within the timeliness we advertise, and there is no fraud. There will indeed be some force majeure factors during the transportation process, and we are very sorry for the delay in your order. We would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!
In my opinion USAdrop is the best platform where to provide for your dropshipping business. Every one of my orders arrives on time.
Thank you so much for your kind words. Hearing such a compliment regarding our service makes us very happy. We aspire to improve in order to provide you with an outstanding dropshipping experience.
I do not recommend this app to anyone starting a business, they advertise 2-7 business days shipping but this is not accurate. I listed the product to my store that have the 2-7 business days because they stated that the products are in US warehouse which is a lie I have order 15 days already to be delivered and not even update from their carrier. Please avoid this fake advertise app.
We apologize for this unpleasant experience and we will take it seriously!
Our team will assist you in identifying the specific reasons, as well as find a way to reduce your losses. Likewise, your sales agent is actively communicating with you, hoping to get a response from you.
If you have any other questions, please contact our official email: info@usadrop.com, USAdrop will serve you wholeheartedly
I would highly recommend this app.I'd love to thank Cecilia for her patience,her help.I was clueless i was stuck ,i was stressed,she took her time and explained everything to me from a to z.she's the best agent anyone could ask for.USADROP IS CREME DE LA CREME.Hopefully she gets noticed for her hard work.She's the ultimate best agent ever.I'm very lucky to have an agent as Cecilia.Shes such a kind,calm soul.I wish you all the best,Cecilia cause the best deserve the best.USADROP OR NO DROP,USADROP = THE BEST OF THE BEST.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
I had to change my review. The items never came in 5-8 days as claimed. I had a product delivered to my home and the "card" that was inside was awful quality.
Hello PlentiCove,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you! For the shipping time, Heidi will follow up.
Again, sorry for your troubles.
Have a great day!
Great customer service and plenty of great offers.I’m extremely happy with this supplier please do use them
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Hi Everybody! Please, do not waste time and never subscribe for that service. First, we purchased the plan for 10$ then all of a sudden they started charging 30$. I think they hoping nobody notices. Then there is no option to cancel, you will have to call bank to reissue your card or block them for charging you. Its about subscription.
Do not believe fast delivery what they say about 5-8 days. It is not true at all. one item came for one week but others i was waiting month. Guys, try to find any other dropshipping company.
!!!YOUR AGENT WILL CONTACT YOU ONLY WHEN YOU WRITE A BAD REVIEW BEGGING TO DELETE!!!
IF I COULD PUT 0 STARS I WOULD PICK THAT. NEVER USE THAT DROPSHIPPING COMPANY
Dear customer,
Please accept our sincere apologies for the bad experience you received. But it seems that there are some misunderstandings here, please let me clarify it.
The membership fee for the first month that's our discount only for the first month plus you finished the task so we give you a very favorable price, usually for our professional membership fee at the first month we will charge 19.99USD. From the second month it will back to our original professional membership fee 29.99USD. And our membership fee is automatically renewed by default, you may check it from our Help Center.
We do have cancel membership renewal button, which you can find in the registration info in the Personal Center, you may take a look.
As for our shipping time, you can clearly see from our official website: https://usadrop.com/ There are two shipping time, one is shipped from China warehouse and the other is shipped from overseas warehouse, from our overseas the shipping time is about 2-5 days.
Except your personal agent, we also have agents in customer service:
Beatrice WhatsApp: +86 16625186864, Rick WhatsApp: +86 13336022767.
Besides that you may also leave messages in our Help center, where we will check it everyday. At the same time, you may also send email to our official g-mail: info@usadrop.com. But you didn't contact us in those other ways, it really makes us sad.
We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience.
We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future.
I use two days. So bad. Items are simply not added to the store. Support doesn't respond at all. I do not know what to do. Why am I paying money? I even wrote to them on Instagram. No answer. I have a premium subscription. There are only 6 products in the This Week's Winners section!
Dear customer,
We apologize for the poor experience you had with USAdrop.
Your exclusive agent as well as your official customer service department have been asked to respond to you as soon as possible. I would appreciate it if you could let us know if their expertise can assist you in solving the problem you're currently facing.
Additionally, we apologize in advance for the inconvenience of not being able to reply over the weekend due to the time difference. We apologize for the inconvenience.
Please feel free to contact USAdrop if you have any questions in the future. We will actively assist you!
The agents/customer service were quite slow, which is very detrimental when it comes to fulfillments and updates
Hello Market Thrill,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!