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I strongly advise against using this fulfillment service. They are completely unprofessional. I was promised that my orders would be fulfilled within 5-12 days, but almost every order took over two weeks to arrive, and some are still in transit! To make matters worse, if a customer requests a return, you're out of luck—they don't provide return labels, so you can't return the product. This has been a frustrating and unprofessional experience from start to finish. Save yourself the headache and look for a more reliable service.
You'd be better off staying away from these guys. I've worked with five different agencies, and these are by far the worst. There's no communication and zero operational management. They can't even explain how your items get lost during transportation, let alone return them to your inventory. Can you believe my sales agent was banned from the company for five days right in the middle of my operations? There was no one to handle my orders. Even though I had items in stock, it took them at least 3-4 days to ship out orders.
Dear customer,
I want to sincerely apologize for frustrations you've encountered with our services. Please accept our deepest apologies for any lost sales and the inconvenience caused. We understand the trust you placed in us, and we acknowledge that we fell short of your expectations. Your feedback is invaluable, and we take it seriously.
I want to assure you that we are actively addressing these issues. We have communicated with all our agents to emphasize the importance of maintaining a consistent and respectful service. We are committed to improving our processes to provide a more reliable and satisfactory experience for our customers.
If there are specific concerns or if you have further questions, please feel free to reach out to our customer support team. We are dedicated to resolving any outstanding issues and ensuring your satisfaction moving forward.
Thank you for your understanding and for giving us the opportunity to make amends. We appreciate your patience as we work towards enhancing our services.
Sincerely,
USAdrop Support Team
it's just marketing from what i see, according to the orders i've placed none have arrived in the usa in 8 days, i want to downgrade my plan because i think that up to now it's not worth paying them and it's not possible because i have to wait for them to charge me for the full month again. i have to say that my sales agent Nita is nice and attentive to any questions or orders, everything has to be resolved by your sales agent because the general agents of the web have no access to anything and don't know anything and the negative point of this is that my agent and i have many hours of difference, apart from everything she is very kind and offers me good prices.
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced regarding the delivery time of your orders. Your concerns have been noted, and your sales agent, Nita, will continue to actively follow up on this issue to ensure that it is resolved as quickly as possible.
We appreciate your patience and understanding in this matter. If you have any further issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
Thank you for your continued trust in our service.
Best regards,
USAdrop Team
I have had a very disappointing experience with this app/company. It is not responsive, completely unreliable for business purposes. Communication with the support team has been abysmal, with delayed and unhelpful responses. Due to items not being delivered on time, I have lost significant profits. I highly do not recommend this app for any serious use; it's only good for testing purposes at best. Save yourself the trouble and look elsewhere.
Dear Customer,
Thank you for bringing this matter to our attention. We are deeply sorry for the response speed issues and order delays you mentioned. Your feedback is invaluable to us as we continuously strive to improve our services.
We want to assure you that your agent is actively reaching out to address your concerns promptly. Also, if you have any further questions or need assistance, please feel free to contact Rick via WhatsApp: +86 133 3602 2767 or Beatrice via WhatsApp: +86 166 2518 6864. You can also contact us via our official email at info@usadrop.com.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
USAdrop Support Team
I'm just a beginner using shopify. I have researched many tools and found usadrop to be the worst tool I have ever experienced. I complained on their YouTube channel and they intentionally deleted my comment. I feel like they are a scam and need to stay away.
Dear Customer,
Thank you for your feedback. We are sorry to hear about your experience. We checked our YouTube channel but could not find your comment, and your agent are currently trying to reach out to you. If you have any issues, please contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
USAdrop Support Team
ALL THEIR POSITIVE REVIEWS ARE THERE BECAUSE THEY GIVE THEM FREE COUPONS!
Very unpropfessional ! very poor customer service , i had fulfilled 10+ orders with them to a specific country , after asking about updates everyday , without getting responses (telling me ther are on vacation , etc ...) . Just after 12 days they tell me they cannot ship to that country and that was a problem , now i have problem with paypal and all because of the complaints , customer service seems like talking to chatbots .
for the good of your business , FIND ANOTHER SUPPLIER
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent orders. Your feedback is invaluable to us as we continuously strive to improve our services.
We want to assure you that your agent is actively reaching out to address your concerns promptly. Additionally, we're pleased to inform you that we have resumed normal operations, should you have any further inquiries or require assistance, please feel free to reach out to Rick at WhatsApp: +86 133 3602 2767 or Beatrice at WhatsApp: +86 166 2518 6864. You can also contact us via our official email at info@usadrop.com.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
USAdrop Support Team
so slow dropshipping
Dear Customer,
Thank you for your feedback regarding the speed of our dropshipping service. We apologize for any inconvenience you may have experienced. We would appreciate it if you could contact us through the official channels below so that we can address your issue in detail.
If you have any issues, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter.
Best regards,
USAdrop Customer Service Team
The agent I was working was with was very inconsistent in terms of his services and would be rude at times when I had general sincere questions. I also lost sales because of the long shipping times and the inability to track a product. I was promised a certain time frame for shipping and advertised that on my store and within my first 20 or so orders being fulfilled with USAdrop, a handful of them took far longer and so customers were rightfully upset. I put my trust in to this company and they let me down. I often dealt with emails from frustrated customers because of the inconsistencies. I often had to ask the same questions over and over again because I wouldn't get a direct answer. I gave USAdrop many chances to redeem themselves because I am relatively new to running a business.
Dear Sapphire Ace,
I want to sincerely apologize for the challenges and frustrations you've encountered with our services. It is disheartening to hear about the inconsistency and rudeness you experienced from our agent, as well as the impact on your business due to long shipping times and tracking issues.
Please accept our deepest apologies for any lost sales and the inconvenience caused. We understand the trust you placed in us, and we acknowledge that we fell short of your expectations. Your feedback is invaluable, and we take it seriously.
I want to assure you that we are actively addressing these issues. We have communicated with all our agents to emphasize the importance of maintaining a consistent and respectful service. We are committed to improving our processes to provide a more reliable and satisfactory experience for our customers.
If there are specific concerns or if you have further questions, please feel free to reach out to our customer support team. We are dedicated to resolving any outstanding issues and ensuring your satisfaction moving forward.
Thank you for your understanding and for giving us the opportunity to make amends. We appreciate your patience as we work towards enhancing our services.
Sincerely,
USAdrop Support Team
I accidentally ended up adding money to the wallet and there is any way I can get it back or buy something but there is any form to make an order to at least buy something I do not know how they work I am tryin to get help maybe I can buy something or get my money back cos I will not use this app
Dear Beralyfinds,
We sincerely apologize for the inconvenience you've experienced. Let's work together to resolve this issue. Currently, we're unable to locate your account information and are unaware of your agent's details. Could you please provide us with specific information so we can assist you promptly?
Please reach out to our support team at:
Email: Info@USAdrop.com
WhatsApp: Rick WhatsApp: +86 133 3602 2767
This will help us understand how to proceed further.
At USAdrop, customer satisfaction is our top priority, and we are committed to improving our services. Rest assured, your concern will be addressed promptly.
Warm regards,
USAdrop Support Team
CAN'T CREATE THE ACCOUNT...NUMBER VERIFICATION NOT WORKING
Dear Slinzy,
We're sorry to hear about the trouble you've encountered with creating your account. It seems there might be an issue with the number verification process. Not to worry, though! Our customer service team is here to help you get registered successfully. Feel free to contact us via:
Rick WhatsApp: +86 133 3602 2767
Beatrice WhatsApp: +86 166 2518 6864
Official email: info@usadrop.com
By reaching out through these channels, you can expect a response within 24 hours. Our team will assist you promptly in resolving the registration issue.
Looking forward to assisting you further!
Best regards,
USAdrop Support Team