UserLoop Surveys & Feedback

We've been using this app on multiple stores for over a year now and can attest that the app has a very user-friendly UX, lots of useful functionalities and great customer support!

Killer App! Every year it just gets better and better. Our fav feature is that it tags the user & all of the products they bought along with giving unique discount codes at the end of surveys.

Also... better yet. SUPER responsive team. We've even had the pleasure of talking to the owner numerous times; Great Guy! He's always looking for feedback. Truly smart & motivated guy.

The app is easy to use and the team answers questions very fast! I am so happy we found Userloop!

If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, User Loop is an exceptional tool for obtaining these valuable insights. The User Loop team is dedicated to creating an outstanding product and has been attentive to our feedback, continually enhancing their offering. I highly recommend this tool.

Such a useful app. Very easy to install. The customer service is exceptional, staff are super helpful and got back to me almost immediately. Highly recommended.

I was looking for a feedback app that could be used on my order status/thank you pages using Shopify's new checkout extensibility. This app fit perfectly.

Not only is the app seamless, but the support you get is amazing. I've reached out a few times, and get a reply back instantly.

I'm excited to see what insights I'll gather through this app!

App works great for running a post-purchase survey. Easy to setup and great AI features built in. Customer support is very quick to respond and always so helpful. By far the best support for any app/software that we use.

Great app with amazing customer support.
We have been using the app for three months now and everything works exactly as we expect.
When we missed a feature in the app, we contacted support. A few days later, the feature was already implemented. We can now automatically add the survey answers as a tag to the Shopify customer account. Thanks for that!
The AI Email Report is also very helpful and gives a good overview of all data.
We highly recommend the app!

James was responsible for setting up our AI Custom Query. It's helping us get more granular with our customer's answers. Thank you James!

Really simple app to install, great UX and fantastic customer service. The free plan is brilliant for us at the moment as we grow. Ideally there would be a plan in-between Free and $29 dollars a month, to enable the data export, but this is being super super picky :)
Don't hesitate to toggle this app in - highly recommended!