Utterbond Subscriptions App

Have been using the subscription service for a year now, was easy to set-up and manage it's self very effortlessly. On a customer base everyone that uses it also says it's very effortless on their end as well.

Had some trouble shooting issues and the team was quick at looking at it and working through it all.

Excellent support when settings were not quite right. App seems to work beautifully - thank you!

Great app with excellent customer service!

Great app, they don't take any fee on the single subscription if you have a plan with them. very fair.
Moreover I needed help with the app and they solved everything within 1 day. excellent assistance.
suggested

I installed this app yesterday and have had so much support since. We have a tricky business model that we have been having difficulty to enable a subscription service for (we tried a few Subscription apps, asked around for help, and scoured the app store for one to suit our needs - to no avail). After asking some initial questions on the Utterbond online support, Paresh invited us to Slack for instant messaging and has been so helpful. He has even handled the back-end of our online store to straighten out issues that we could not solve. We have made personal requests to the software to suit our needs - they have added and removed some features for us instantly, and given us an estimate of a few days to add some new features. I couldn't recommend this app enough. Thank you for all your help

Contact staff were super helpful!

The transition to Utterbond has been very positive for our store and their customer service is always quick to respond when we have any technical issues.

Paresh was amazing - he answered all my questions, was very patient and delivered a great result. Thank you Paresh!

If you've ever struggled with subscription management tools like Recharge, you know how frustrating it can be. Their live chat often feels like you're talking to a part-timer with zero professional knowledge, wasting your time with chit-chat that gets you nowhere. But then, I discovered Utterbond... and man let me tell you that's a huge differences. Utterbond is a subscription-based widget that's a total game-changer. It's not just better than Recharge; it's miles ahead of any alternative out there. The Utterbond team especially Paresh is incredibly responsive and genuinely helpful. Every time I've needed assistance, Paresh has been right there, guiding me through how to use the app correctly and customize it to my needs—all without charging me extra. Even when I’ve messed up and requested the wrong thing multiple times, Paresh has never gotten frustrated. Instead, they've patiently helped me fix my mistakes, making me feel like they always have my back. I couldn't be happier with their service and highly recommend them!

Please note that I have updated my review a few times. The only thing holding back this review from a 5-star status is the lack of a fully functional analytics or reporting dash. I spend a minimum of one hour per day making my own reports, and the comprehensive monthly report takes me about 5 hours. Additionally, there continue to be support issues with regard to certain payment methods; it would be best if the system limited guests to only use payment types that are 100% supported - but it is unclear which those are. Overall, though, a good app and a good support team - they just need to focus on the issues that are holding it back from being perfect.

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After vetting many options, this was the only one with the flexibility to handle the complex set of requirements that we have. In addition to one of the most complete out-of-the-box solutions, they are very helpful with custom development if you sign up for the highest priced plan.

Customer support has been consistently available, friendly and understanding of the special needs we have for our business.

***One thing that we would make anyone aware of before moving forward is that Apple Pay and Google Pay are not super friendly with subscription programs; this is not specific to this app - it is an issue with how Apple and Google handle the account and payment verifications. If you have Apple and Google pay on your site and use any subscription app at all, you'll find it almost impossible to collect the recurring payments. Our advise is to simply disable Apple Pay and Google Pay if you have subscription products, regardless of which app you select. Additionally, Paypal Express is hit or miss; it isn't the fault of the app, it's due to a limitation with the Paypal permissions and requires the individual users to allow for recurring payments on their end. I mention this, because we were immediately frustrated when we say many recurring payments start to fail - and of course we came to Utterbond to resolve the problem. But in the end, it wasn't their fault. There are many parties involved here and they aren't all on the same page and probably never will be, so keep things simple and don't add too many payment options if you want the highest rate of success on the recurring billings.***

Thank you!