Recensioni (904)
Restringi
-
In base alla valutazione
I would recommend this app to everyone. It is easy to navigate and the whole process has been great. The staff is excellent and the communication is the best I have had with any company. You ask a question and they answer you right away and they do what they say they are going to do. I am extremely happy and can't wait to do more with it!
I've had the Vajro app for my store, Southern Sunday, for slightly over a week and I love it! The Vajro team made the setup seamless and so easy and the app integrated with my website beautifully! They are always available and answer questions quickly. I've had multiple customers tell me they think the app is more user friendly and easier to navigate than my site. I'm excited to see how using this app advances my business!
Ranjan was truly exceptional and amazing in working with me to bring my ideas for my app to life. He was very professional and shared his expertise and insight to my requests. I love that Vajro is competitively priced and has all the features I need to scale my business such as the live selling and the integration with the other apps I use. I am looking forward to more updates to the app and see this company grow. Kudos to the very talented team!
I’m impressed by how my clothing store app looks vajro is a team you would want to hire for your professional store app because they will take you off to where you need to go going
forward with your store thank you guys for being not only quick to replying back to my questions but doing great hands on fast work
with me and teaching what I need to learn!
I Couldn’t be more happier these app developers are top notch amazing I’m very impressed with my app I know my sales would excel more now! Thank you guys
The Vajro team has the most incredible customer service! They are available around-the-clock to assist in every way possible. Someone even called me at 10:30PM when I was needing assistance. When you message or email, the response time is less than a minute. They continuously followed up with me to see if I needed help. They sent me detailed step-by-step directions on each step of the app building process.
As someone who has never built an app before, Vajro was there every step of the way for all questions. I am so happy I chose Vajro and I will be a lifetime customer!
When I have informed about some technical glitch in my account to Vajro support team, they have responded promptly and solved my issue within a very short period of time. They will go beyond limits to meet the customer's needs.
We're so sorry you had a negative experience with us. Our customer support is something we take so much pride in and we have let you down. We have refunded the entire amount.
We assure you there was no manipulation involved and might be because of miscommunication on our part. And, we're willing to own responsibility for that. We have sent you an email with more details.
Please let us know if there's anything we can do to turn around this experience for you. We'd love to, if you give us another chance.
UPDATE: Thank you for helping us turn around this experience for you.
I do not recommend this app. I have had nothing but problems with this app. I am always contacting support and they answer with "please be patient while we work on this issue" "I'm afraid, we cannot promise you a timeline on when this will be fixed" They never fix the issue and just keep telling you they are working on it. They have been working on an issue I have for a year and its still not fixed. Currently looking for a replacement because this has been nothing but disappointment.
I am updating my review. I am HIGHLY DISAPPOINTED with this app. Initially, all went very well and was very fast. My apps were ready in about a week. When I did testing on the IOS app, the OTP code for people to register wasn't working. I reported this on April 8th and was told it would be looked in to. Fast forward to the following week. I didn't hear anything from them so I asked for an update. I was told the team was working on it, it would be escalated...yada, yada, yada. I had to push back my Mother's Day launch and rearrange alot of other things that cost me money. On April 18th I was asked to give them until the 26th for everything to be working. I reached out on April 23rd about a separate issue and the agent told me the app was working. I asked if she was sure because I hadn't been contacted and it still wasn't working on my end. She then told me "Oh yes, we asked that you patiently give us until the 26th." So here it is, the 26th and I'm getting the same canned responses I've been getting. It just doesn't make sense that there has been NO CHANGE in it since April 8th. I even asked if they could just disable the OTP for the phone field so my customers could use their email address to register. Again, I got the same response..."Our team is working on your issue as a high priority and you'll be notified with an update." I really wanted to use this app, as it seems to have everything I need. But at this point, how much longer am I supposed to wait? It has really halted my business launch. I wish I could give it a negative star.
I downloaded this app and did the trial for 60 days, uninstalled and canceled my subscription after the trial period. Yet here I am almost a year later still getting charged $99. There's no number, email or customer service listed. Almost 1K they have been taking from me that an I'm not even using and a cancel subscription
Hi Johnetta,
We checked our logs and there was no record of cancellation from your side. You can check this with the Shopify team if you wish to. If you check your Shopify dashboard, you'll still find Vajro as a sales channel.
Nevertheless, since you have not used Vajro all this while, we WILL refund the entire amount. We've processed it and the money will hit your bank in a few days.
We've sent you a detailed email regarding this. Feel free to reach out to our support (you'll find this in the marketplace listing page as well as inside our app) if you have any questions or need any clarifications. We'll be there to help.
Cheers.
This app has a lot of potential to be one of the best on the app store. My sales have increase, but I have also had to refund over $35,000 worth of food. They promise that they integrate with other apps, but THEY NEVER WORK PROPERLY. It took over 6 months for them to try fixing an issue and they never did. Their Store pick-up and delivery by zapiet integration does not work and it has hurt my business and reputation severely. The Tidio integration also does not work. Every time I ask what's going on, they tell me to wait 1-4 weeks. I have had to constantly reach out to them for updates. Again, this app has a lot of potential if it works properly, but as of now it does not meet all of my needs and it has caused me to lose too much money.