Vamaship: eCommerce Shipping , 21件のレビュー

WOST COMPANY EVER if you do e-commerce! There is zero communication between Vamaship and it's courier partners. We've lost a lot of sales and customers because of this company. Tons of orders were shipped and NEVER attempted. Customers wait for the entire transit journey only and the order is returned with no attempts. They simply just initiate Returns and charge you for them. They also let you ship COD orders to pincodes and then suddenly at time of delivery (After 10 days) the pincode becomes unserviceable and the order is returned. The request to re-attempt the deliveries are NOT communicated to the courier partners so a lot of orders are returned. They change the weight of orders after they are shipped and charge you immediately without even letting you appeal the weight charges. Please stay away from this company.

We highly recommend Vamaship.
Either you're a small or medium sized to growing, look nowhere else. We have tried dozens of shipping solutions and finally our search ended here.
Reasonable competitive rates.
Smooth operations.
Need less resources.
Saves a lot of time.
Tracking information is updated automatically to shopify in real time.
They are continuously improving their software and services. We believe as a startup its our responsibility to share all pros & cons, which we did and they worked hard to solve all our issues.
Best part is they are a part of BVC logistics group, which is a very old and prestigious company for any kind of logistics solutions. So indirectly its a plus point for us startups, All courier partners offer best rates and react immediately on their queries and complaints.

We are very happy with the service. Their prices are competitive even though they use delivery partners like Fedex and BlueDart. We have been using them for more than 6 months and our customer delivery experience has improved.

One of the best logistic company.
The thing I like most about them is their support team. All issues get resolved within a day. They are super fast in terms of customer support
And provide hassle free services unlike other aggregators.
I have been shipping with them from past few months and never noticed any fake weight descripancies.

We have been using Vamaship for over a year now and are really happy with their services. The Backend team does a great job at understanding where they can improve and work on the feedback that is given.

We are using this app for all our shipping requirements. It has been working very well and is synced well with our store requirements.
We are happy to have them take care of all our shipping needs. Also, they have an excellent customer and technical support team, which is always there to solve our queries. They are offering much more than what a free app on Shopify usually does!

Kudos to the team!

Guys pls dont install this app they will not reimburse your c.o.d payment . pls service is olso poor you will just end up loosing your payment as well as your products ..

One of the best logistics solutions for e-commerce ventures.
We will recommend everyone out there who are looking for courier
services for smooth operation in business.

Good for a small size of around 20-30 shipments per month with a company of 1-2 team members. However, the systems are not designed to handle larger volume.

On 27th of Dec 2018 when we had 200 orders, they deleted the record of all the money added to the wallet till date and asked us to share proof of payment. They also kept all our shipments on hold till then. (Hard to believe but yes, this is true). Keep a constant eye on your wallet.

Also, when we uploaded more than 100 shipments in a go, they jumbled the last three digits of the phone numbers of the customers. They also did not update the numbers in the database of the FedEx even though we were promised that it will be done.

NOT recommended if you wish your company to grow to a size of 100+ shipments in a month. Their technology team is unable to handle such volume.

The customer support team is not supportive. E-Mails are not responded even after 1 month and 2 followup emails.

They mark orders as delivered even when the customer has not received them and do not share proof of delivery even upon request. I am following on one such request since 2nd of Jan 2019 and we have not yet got a response.

I wish I could add screenshots here as a proof of all the points I have mentioned.

It's been 3 Months my account from Shopify is still in review. Even after mailing them it's of no use. Waste app. Shiprocket is better