VanChat AI Chatbot & Live Chat

As a newly established company, we face the challenge of quickly improving customer experience and attracting potential clients in the early stages of growth. We realized tha to stand out in a highly competitive market, optimizing customer support is crucial. That's why we decided to implement an AI chatbot, ensuring 24/7 availability to respond to our customer inquiries promptly and provide efficient support.

I recently integrated the VanChat chatbot app into my Shopify store, and I couldn't be more satisfied with the results.

The intelligence and responsiveness of the AI are truly impressive, providing seamless and natural interactions that cater perfectly to my needs.

It has successfully answered to most of my customer inquiries, including complex questions about product comparisons, sizing, and order tracking.

This has significantly enhanced the shopping experience for my customers and has increased my sales.

I highly recommend VanChat for any business looking to improve customer satisfaction and streamline operations on their Shopify platform!

VanChat is an AI chatbot designed to increase your sales and enhance customer experience by providing 24/7 automated customer support.

Really good app for ai support!

We recently integrated the VanChat bot into our website, and it has been a total game changer for our business. Its ability to make accurate, personalized recommendations is impressive and feels incredibly real and natural. We had experimented with other bots before, but they were still far from the performance of VanChat. When necessary, the handoff to our support team is smooth and seamless. VanChat has paid for itself and more—I highly recommend it to anyone looking to enhance their customer service and local sales rep experience!

J'ai compare tous les AI chatbots shopify, celui ci est le plus riche en terme de fonctionnalites.

Il est le seul a cumuler ces fonctions, qui existent aussi ailleurs pour certaines, mais jamais toutes ensembles:
- Behavioral actions (le robot peut apparaitre en fonction de la navigation des visiteurs et passer des messages dependant des actions des visiteurs.
- base de connaissance qui peut etre etendue a n'importe quel secteur d'activite, ce qui rend le robot beaucoup plus "intelligent".
- capacite d'etre entraine avec toutes sortes de fichiers, et aussi des URL! (le robot lit les pages web automatiquement).

le robot semble un peu cher compare a certains autres, mais il vaut le coup, et apres discussions avec Vanchat nous avons trouve rapidement un terrain d 'entente!

Sans pratiquement aucun training, le robot a absorbe presque instantanement la totalite de nos produits et de nos pages, et ses reponses ont tout de suite ete tres precises.

Et il fait apparemment tres bien la difference entre les questions indiscretes (combien de ventes avez vous realisées le dernier mois?) et celles auxquelles il peut répondre.

Il manque une interface administrateur pour interagir avec le robot directement via notre interface vendeur, pour lui donner des instructions generales, mais c'est en cours de developpement chez Vanchat.

Idem pour la reconnaissance d'image, important dans notre secteur (sachant qu aucun robot shopify ne fournit cette fonction a ce jour)

Et le management est super-responsive et tres a l'ecoute de nos besoins.

Running a Shopify store is challenging, especially with customer queries flooding in at all hours. VanChat has taken on this challenge head-on, providing fast and accurate responses, which has led to a noticeable decrease in abandoned carts. Its capability to link to WhatsApp and send inquiries directly to our email has been invaluable for our customer service team

After a week of using VanChat, I’m blown away. It helped close 18 orders, resulting in an ROI of 15,687.1%—truly impressive! Plus, it collected leads from over 200 potential customers, significantly boosting our database. The proactive sales features actively engage and convert visitors, and we've noticed a clear reduction in our support workload and fewer incoming emails.

The dashboard is intuitive, making it easy to track user interactions and monitor their journey to purchase. VanChat is a true game-changer—a smart AI chatbot that drives sales and captures leads effectively. Highly recommended!

I have tested all the Shopify chat bots and VanChat has stood up to the challenge. From the moment I clicked activate on site it had an understanding of my products. Also, I am even a cannabis/hemp site and the bot helped guide actual product knowledge beyond what the products themselves said. It is extremely useful even for search since it does understand color and details of the products. Also, the chat support has been responsive and helpful. I recommend this tool to all users looking for a reliable chatbot that understands the products on the site, site content and policies that doesn't show any hallucinations. I've tested it with all different ways to mess it up and at worst it tells me to reach out to customer support, but doesn't try to give information when it doesn't have the answer or the customer asks irrelevant questions. Give it a try, you've got a free trial that is enough time period to truly test it out.

My site is just about to go fully live and think the proactive sales component will be very helpful, but just the cost of this alone compared to a real support agent is a win. Especially since most support agents aren't as much of an expert as this bot in my industry.

Using the app on two separate sites, one with thousands of products and the other a small site, the app is perfect for both, the support is very high level, after trying 5-6 different tools, this is the only tool I felt I could trust.