Valutazione complessiva
4
Numero di recensioni per livello
  • Il 75% delle recensioni ha 5 stelle
  • Il 0% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 25% delle recensioni ha 1 stelle
10 maggio 2024

When i tried to install it chrome security alert stopped me and Sayed:
"Dangerous site
Attackers on the site you're trying to visit might trick you into installing software or revealing things like your password, phone, or credit card number. Chrome strongly recommends going back to safety. Learn more"

As we know chrome sometimes makes mistakes so i clicked "Proceed anyway"

And then the security alert of my internet provider stated the same and blocked your app and site...
Its the first time i encountered something like that on shopify.

FormaBonita
Israele
1 minuto di utilizzo dell’app
RGD ha risposto 11 maggio 2024

Thank you for taking the time to provide feedback and for bringing this issue to our attention. We sincerely apologize for the inconvenience and concern this has caused you. Ensuring the security and integrity of our app and our users’ data is our top priority.

I would like to reassure you that as a Shopify admin embedded app, our application runs directly within the Shopify admin interface, leveraging Shopify's secure infrastructure. We do not directly collect, store, or process payment details or login information. All sensitive data handling is managed by Shopify's secure system, which adheres to the highest industry standards for data protection and privacy.

Despite this, we have not received similar reports, and it appears this may have been an error with security settings or an isolated incident. However, we take such matters very seriously and are currently conducting a thorough review to ensure that our app and any associated services remain safe and secure. We are also in close communication with Shopify to ensure our app complies with all necessary security standards.

If you're willing to discuss this further, or if you have any more information that could help us resolve this issue more quickly, please contact us directly at support@rgd.digital. We are committed to providing a safe and positive experience and would appreciate another opportunity to prove this to you.

Thank you again for your feedback.