Variant Option Product Options

Hi Vasily, I am sorry you were having difficulties canceling the subscription. When I looked into this I saw you were already able to cancel the subscription. I emailed you at v***n@merch38.com with more information. All apps are the same and you can cancel app subscriptions by removing the app. We also have this information in our Knowledge Base in the link below

https://www.relentlessapps.com/kb/how-do-i-uninstall-the-app-and-cancel-future-payments/

In the future, if you have any questions, please contact us directly. We are always here to help :)

I also went ahead and issued you a refund for your last bill.

Have a great day,
Jon
Relentless Apps

Hi Julia. I am sorry our app didn't have the specific functionality you were looking for (image swatches next to checkboxes). I sent you an email with some app suggestions that might work for you.

If you have any more questions email me back.

Jon
Relentless Apps

Hi, you can use our duplicate tool to duplicate settings to many products. You can also use our app block to position the product options in your theme.

Send us an email and we would be happy to help with any issues or questions you have.

Also, I sent you a credit to try our app for free for the next month. Just re-install the app. The credit will be applied to your first bill.

Cheers
Jon
Relentless Apps
contact@relentlessapps.com

Update: We just updated our app :) You will now be allowed to use our app for free with unlimited product options on one product. We also still offer the app completely free to anyone on a development store.

Old reply: Hi, I am sorry if there is any confusion. I went ahead and issued you a credit for $19.99 for our app.

Our app is free for development stores. You can use the app for free until you upgrade your account to a paid Shopify plan.

This information is listed in our app listing and plans section of our app. I am sorry if there was a communication error in any way.

Also, our other app you are using. R Terms and Condition Checkbox is completely free :)

Have a great day,
Jon
Relentless Apps

Update: We just updated our app :) You will now be allowed to use our app for free with unlimited product options on one product. We also still offer the app completely free to anyone on a development store.

Old response: Hi Ayuob, I just sent you an email to s*****t@angeldreamers.com. Our app is free for development stores and anyone who isn't on a paid Shopify plan as listed in the app listing.

For everyone on paid plan the app has a 14 day trial.

I sent you a store credit to use our app for free on top of the 14 day trial to see if our app is a good fit for you.

Email me back and let me know if you have any more questions

Jon
Relentless Apps

I am sorry you had issues with the app. Please send an email to contact@relentlessapps.com and we will be happy to get everything working for you.

We genuinely apologize for the issues you've encountered while using our app. As a small business run by just two people, we’re deeply committed to providing a seamless experience for our users, and we appreciate your patience as we work through any issues you have.

I also went ahead and issued you a credit for our app that will apply to your first bill.

We hope to hear from you soon,

Jon
Relentless Apps
contact@relentlessapps.com

I just checked and it looks like Paypal or Shopify fixed the issue you were having with paypal and draft orders.

I am sorry for the inconvenience this caused you. We did everything in our power to notify Shopify and Paypal about the issue to have them fix this as quickly as possible.

If you have any more questions or need any help please send us an email.

Thank you,
Jon
Relentless Apps

You will be happy to hear we switched to another company called StackHERO February 21st at 4am PST. We upgraded our mysql version, client library, and have unlimited connections now. We haven't seen any emails about this issue since.

I am sorry for all the issues, and the inconvenience it has caused you and your business.

We were trying our best to work with the company we used for the MySQL database. We went back and forth with them making changes thinking the issue was fixed only to have it come up again intermittently. It has been very frustrating to say the least.

Let me know if you are still having any issues or if you need any help.

Jon
Relentless Apps
contact@relentlessapps.com

Hi Cheryl, I'm sorry there was a little confusion on what plan you had to be on for price add-ons to work. We try our best to clearly communicate that price add-ons are only available on the Advanced Plan. From day one we have had this information clearly stated on the app listing and plans page in our app.

I also see you emailed us 3 years ago that price add-ons weren't working. We replied stating you needed to be on the Advanced Plan for price add-ons to work. After that, I see you were on the Advanced Plan for 2 years. Several months ago you downgraded the app again and sent an email about the same issue. We replied again stating the price add-ons are only available in the Advanced Plan.

We are just a two-person company trying to make the best apps possible with the best customer service.

If you think there is another place where we could have this information please email me back and let me know.

We have sent you a few emails and haven't heard back from you.

When I checked we always responded to your emails within a few hours.

I would appreciate it if could email us back and let us know what else we can do to help you.

Thank you.