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Pleurat​, I had Shopify email you with the details about your refund.

Here is the email from Shopify: "We are sending this email to formally let you know that the refund from the developer of your app which is relentless has been successfully processed. This is amounting to $8.99. The refund was made back to the original method of payment. You will see this reflected on your financial statement in a few business days, usually three to five days depending on how quickly your payment provider processes the refund."

If you didn't get the refund please email us back so we can contact Shopify to take care of this.

I didn't get any emails about our app not working properly. If you need any help with the app send us an email and we will be happy to help.

- Martin
Relentless Apps

I contacted Shopify and they already reversed these charges. You won't see our app charges on your upcoming bill.

We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.

When I looked into this I saw you installed our app in October of last year and the 14 day trial started from that date. That's how our old system worked and why you were charged.

Sorry for the inconvenience,

If you can respond to my email with anything we else can do to help I would appreciate it.

Jon
Relentless Apps

I contacted Shopify and they issued you a refund.

We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.

You had previously installed our app last year and used up your free trial, so that is the reason why you were charged. That's how our previous system worked, giving a 14 day trial from the first day you installed.

If you have any more questions let me know :)

Thank you,

Jon
Relentless Apps

Hi Pocket Parfum, the app is free for development stores and any store on a Shopify trial as stated in the Pricing section of the app listing. I can see how this can be a little confusing. I am sorry about that.

Our app has a free 14-day trial for you to test out the app and see if it is a good fit for you before paying anything. We have over 18,000 happy customers that think the price is worth it for all the amazing functionality our app brings to their store :)

Please give our free trial a shot and see if the app is a good fit for you. We have spent hundreds of hours working on and perfecting it and I am sure after trying it out you will see the value in it.

Salut Pocket Parfum, l'application est gratuite pour les magasins de développement et tous les magasins bénéficiant d'un essai Shopify, comme indiqué dans la section Tarification de la liste des applications. Je peux voir comment cela peut être un peu déroutant. Je suis désolé.

Notre application propose un essai gratuit de 14 jours pour vous permettre de tester l'application et de voir si elle vous convient avant de payer quoi que ce soit. Nous avons plus de 18 000 clients satisfaits qui pensent que le prix en vaut la peine pour toutes les fonctionnalités incroyables que notre application apporte à leur magasin :)

Veuillez essayer notre essai gratuit et voir si l'application vous convient. Nous avons passé des centaines d'heures à travailler dessus et à le perfectionner et je suis sûr qu'après l'avoir essayé, vous en verrez la valeur.

Hi we fixed your problem :)

We also have code to translate all the words of our app to any language you want.

https://www.relentlessapps.com/kb/how-do-i-translate-the-english-text-displayed-by-the-app/

Hi Steven. I sent you an email explaining everything there.

Our app is free for development stores and merchants that are on a Shopify Trial and not on a paid plan for Shopify.

If you are on a paid Shopify Plan then we have a 14-day trial to test out the app before paying for the app subscription.

If you have any more questions please reply to the email I sent and we would be happy to help you in any way we can.

Jon
Relentless Apps

Hi IDÉALINE, the app is free for development stores and any store on a Shopify trial as stated in the Pricing section of the app listing. I can see how this can be a little confusing. I am sorry about that.

Our app has a free 14-day trial for you to test out the app and see if it is a good fit for you before paying anything. We have over 17,000 happy customers that think the price is worth it for all the amazing functionality our app brings to their store :)

Bonjour IDÉALINE, l'application est gratuite pour les boutiques en développement et toutes les boutiques en essai Shopify, comme indiqué dans la section Tarification de la liste des applications. Je peux voir comment cela peut être un peu déroutant. Je suis désolé.

Notre application propose un essai gratuit de 14 jours pour vous permettre de tester l'application et de voir si elle vous convient avant de payer quoi que ce soit. Nous avons plus de 17 000 clients satisfaits qui pensent que le prix en vaut la peine pour toutes les fonctionnalités incroyables que notre application apporte à leur magasin :)

Hi ONZUE, the app is free for development stores and any store on a Shopify trial as stated in the Pricing section of the app listing. I can see how this can be a little confusing. I am sorry about that.

Our app has a free 14-day trial for you to test out the app and see if it is a good fit for you before paying anything. We have over 17,000 happy customers that think the price is worth it for all the amazing functionality our app brings to their store :)

Oi ONZUE, o aplicativo é gratuito para lojas de desenvolvimento e qualquer loja em uma avaliação da Shopify, conforme indicado na seção Preços da listagem do aplicativo. Eu posso ver como isso pode ser um pouco confuso. Me desculpe sobre isso.

Nosso aplicativo tem uma avaliação gratuita de 14 dias para você testar o aplicativo e ver se é uma boa opção para você antes de pagar qualquer coisa. Temos mais de 17.000 clientes satisfeitos que acham que o preço vale a pena por toda a incrível funcionalidade que nosso aplicativo traz para sua loja :)

Jon
Relentless Apps

Hi Appalachian Bittersweet, the app is free for development stores and any store on a Shopify trial as stated in the Pricing section of the app listing. I can see how this can be a little confusing. I am sorry about that.

Our app has a free 14-day trial for you to test out the app and see if it is a good fit for you before paying anything. We have over 17,000 happy customers that think the price is worth it for all the amazing functionality our app brings to their store :)

Please give our free trial a shot and see if the app is a good fit for you. We have spent hundreds of hours working on and perfecting it and I am sure after trying it out you will see the value in it.

Hi Mary, I sent you an email. Please email me back and we can get everything working properly in your store.

Jon
Relentless Apps
contact@relentlessapps.com