Variant Option Product Options
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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It looks great, but there are two major issues caused by the app. First, you need to to add some custom code to liquid file in Shopify in order you want to track FB "AddToCart" events. Second, I had some issues with product options, All my variants appeared as "sold out". Even if I don't track my inventory. I didn't change anything and today it's works fine again.
EDIT: It would have been great, if you contact all users about issues with your app. All products on my website were wrongly shown as "sold out". In my case, I lost about $1000 that day, because my customers didn't buy from my store.
About the pixel issue. I'm using standard Debut theme. I would expect at least all Shopify standard themes to be supported.
We upgraded our app so FB pixel will work automatically work with all themes.
We have helped you with everything you have asked for. If there is anything else we can do let me know.
Thank you,
- Martin
Relentless Apps
very dissapointing app.... after lots and lots of hours confugurating after view weeks not working well. shows no more option pictures. Lost of money... so sad.
We tried to email you about this issue but we never heard back.
Since everything was working fine before, your comments make me believe it was another app that you installed causing the issues.
Sometimes, things just don't go as expected but I think we deserve a chance to help you fix the issue you had and provide you with great, immediate service.
We will be happy to set up the app for you right away.
- Jon
Relentless Apps
This app does not do anything we needed for variants. It's very basic, and we were misled. They told us: "Unfortunately, upsell apps that change the functionality of the add to cart or checkout button will delete our app's data. Most product option apps will have the same issue. You also cannot use any Shopify discount codes." They also said "just delete your other apps so ours will work."
We have learned this is false information, and we replaced the app with a better version. Not helpful people.
Hi Chrissy, we do our best to answer every question and fix every problem, but sometimes there are limitations on what we can do because of compatibility issues with other apps.
I did come across an upsell app recently that doesn't change the functionality of the add to cart button which allows our price add-ons to work correctly with it.
You can check that app out below.
https://www.relentlessapps.com/kb/compatible-upsell-apps/
You can also use Shopify Discount codes with our price add-ons by using one of the discount code apps I recommended.
I also emailed you back to get some more information on what you meant by "false information". Please email us back so we can understand what we said that was wrong and fix this for the future.
Jon
Relentless Apps
App wont work. In addition to what they charge, they will send you an email forcing you to take 1 more paid app so the actual price they charge will actual charge. What is this scam?? How does Shopify even allow that?
Update: Shopify made an update and discount codes now work with our apps price add-ons. No third party app needed.
Old Response: Hi Barak. Despite your negative review, it looks like you liked our app enough to be using it months later :)
We tried our best to help you by adding product options for you, answering all your emails, giving you an extended free trial, and giving you a discount to offset the price of KartDiscount.
We don't force anyone to install another paid app. Our app uses draft orders to collect our price add-ons and at the moment Shopify hasn't made this compatible with discount codes. You will need to add another app to get discount codes working with our price add-ons.
If there is anything else we can do to help you please let us know.
- Martin and Jon
Relentless Apps
I'm using this app with the Shella theme which was performing just fine at first. It seemed to be compatible until last night. I've had 7 sales come thru that were attempting to buy one product and were shown an opposite product in the cart. They were also charged for the opposite product which means I have to issue 7 refunds. This has also slowed down my sales as I get 20/day before this time and today is my busiest day of the week and I'm sitting at 7 sales???? I lost money over this app glitching tf out.
Sorry about that Adebayo. We fixed this issue :)
We had updated our app the other day to better support our integration with another app called UploadKit. The update caused the issue with your theme. Everything is working now.
We went ahead and gave you a refund for our app. Let me know if there is anything else we can help you with.
Martin
Relentless Apps
Such a loss of time, prices are disappearing over time. Full of bugs, can't refresh without loosing all the work. If I could put 0 stars I would've ! Stay away from this app
I am sorry the app didn't work for you. We tried to contact you but we never heard back.
We will be happy to set up the app for you right away and fix any issues with our app.
Jon
Relentless Apps
https://www.relentlessapps.com/contact/
Support for this app is terrible and they have an incredibly long response time. There's a major issue that's hurting my sales and they can take up to 4 days to reply.
Hi Boruch. We fixed all the issues you had with our app. There were issues with your third party app pagefly that we needed to fix that took longer than expected.
When I looked at our email interactions we always responded within a few hours.
Please let us know if there is anything else we can do to help you.
Thank you,
Martin
Relentless Apps
My response to your reply: Your response to my complaint is much too late. I had raised this issue, but you said you couldn't help me. And now, when I give a 1-star review, you can suddenly help? And don't write that the images are still there, because they aren't. I have tested on different browsers and also in incognito mode. The images were gone. It remains a terribly bad app; I have since found a much better app (with online chat for support, so you don't have to wait two days for a response).
First review:
This app is the worst I've come across. I had created 80 image swatches. After a few days, they disappeared. So, I recreated them, and again, they vanished after a few days. I did this four times and then sent an email to support, but they had never seen this before and couldn't provide an answer. So, I entered everything again, only to have it all disappear once more. This is truly outrageous. There are plenty of alternative apps out there. Definitely do not choose this one.
I am sorry you had issues with the app Geert. I see you uninstalled out app before we had a chance to look into this further and diagnose the issue.
I had my technical expert look into this and the images are still uploaded as you can see in the link below.
https://bcpo.s3.us-west-1.amazonaws.com/762d11-3.myshopify.com/8651187650909-aquamarijn.png
If you re-install the app we would be happy to look into this further and diagnose the issue.
Since you are the only store experiencing the issue that leads me to believe another app might be deleting the metafield data from our app somehow.
Jon
Relentless Apps
This app appeared to be very good and useful, however it broke the swatch option on my product and would not uninstall completely. Contacting the app developer proved to be unhelpful as they stated that the app was fully removed and the issue was not something that was caused by their coding.
Hi Lance. I see I emailed you a month ago. I had sent a request to access your store and look into the issue but you declined the access and never emailed me back.
We would be happy to look into this again and fix any issues caused by our app.
I sent you another request to look into this issue.
Jon
Relentless Apps
The app work well with Chrome, but I can not open it with Safari on my Macbook. Please fix it, I want to use this app
Thank you for letting us know. We fixed this issue and users on Safari and Macbook are you are able to log into the app with these now.
Please let us know if there is anything else we can do to help you.
Jon
Relentless Apps