![Variant Option Product Options](https://cdn.shopify.com/app-store/listing_images/87de98472933292768e9633a005e80a8/icon/CIy1_Z7N6_sCEAE=.png)
Variant Option Product Options
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Support for this app is terrible and they have an incredibly long response time. There's a major issue that's hurting my sales and they can take up to 4 days to reply.
Hi Boruch. We fixed all the issues you had with our app. There were issues with your third party app pagefly that we needed to fix that took longer than expected.
When I looked at our email interactions we always responded within a few hours.
Please let us know if there is anything else we can do to help you.
Thank you,
Martin
Relentless Apps
The app is great for being able to add customization to products and added variants; however, it does override a lot of the theme options which has caused layout issues for our site.
Very supportive staff, very quick in reply to inquiries and support in any issue.
Great app which is far more feature rich than most similar apps. Sorts out formatting in Shopify variants as well as those within the app. Brilliant customer service too. Day or night, these guys are there to help. Highly recommend.
This app does provide a way to customise the product options and it was really easy to use. It has the conditional logic that I was looking for. However a huge drawback is that I am unable to connect a product image to the product selections. I am afraid that if this isn't resolved I will have to look for another app, it is a non negotiable for me. But it was easy to use and looked good in my Shopify store, so if you don't need to connect images then it is a good option for customisation.
Our app can load an image associated with a variant if you are using Shopify Options. Sometimes certain themes need some code to make that compatible.
Can you contact us here https://www.relentlessapps.com/contact/ or send us an email at contact@relentlessapps.com and we can fix the issue for you.
Brilliant app does exactly what I needed. Had a bit of trouble setting it up but spoke to Jon who replied super quick and sorted out my issue. Also very patient with me
Carol Taffytownuk
I really wanted to like this app. I really did but the premium plan has overall failed for me. Firstly, the order print page wasn't showing the values my customers were choosing. I contacted the Relentless team and they got back to me immediately, saying tech support would keep in touch within 4 days. It has been weeks and no one got in touch.
Secondly, I implemented several coupon codes for email subscribers and for various sales including free shipping. It's been a month and I thought it odd that no one was using these coupon codes. That is, until I realized my "Discount Code" field during checkout was completely missing. I looked it up and thought maybe I had to upgrade my account. Well, $70 later, nothing helped. I then did some testing and realized the main issue was this app. For some reason, when customers select variants with an upcharge, discount codes just simply don't work. Automatic discounts don't show a newly calculated subtotal and the discount code box on the checkout page is no longer displayed. The only way customers could add a discount code was if they chose options that didn't cost extra.
This app was great from the get-go but after using it for a month, I realize the serious limitations of the premium plan and will unfortunately, have to update my 400+ items for something else more viable and compatible. I think this app is excellent for shops that don't have any upcharges on their variants. The basic plan will work perfectly but if you're going for the premium $18.99 plan which lets you add pricing for your variants, I would recommend another app's premium plan like Product Customizer. It's $19.99 but works seamlessly with discounts which I really appreciate.
We have updated our app and we now offer a solution for discount codes on the cart page. You can test it on our demo page.
https://tinyurl.com/vspu3ub
Our app is compatible with Shopifys free Order Printer App, if you add a few lines of code. Below is more info.
https://www.relentlessapps.com/kb/shopify-order-printer-app-compatibility/
This app was everything I hoped it would. It makes it incredible easy to manage the variants of my products.
This app appeared to be very good and useful, however it broke the swatch option on my product and would not uninstall completely. Contacting the app developer proved to be unhelpful as they stated that the app was fully removed and the issue was not something that was caused by their coding.
Hi Lance. I see I emailed you a month ago. I had sent a request to access your store and look into the issue but you declined the access and never emailed me back.
We would be happy to look into this again and fix any issues caused by our app.
I sent you another request to look into this issue.
Jon
Relentless Apps
Been using the app for a short while and its great for file uploads of custom items. The download method of files should be more intuitive.
The images used to download with the correct file type when you clicked on them, but Shopify made a change a few months back to .webp files. There isn't anything we can do, I am sorry about that.
You can download the original file type following the instructions on this article
https://www.relentlessapps.com/kb/how-to-download-file-uploads-as-the-original-file-type-jpg-png/