
Color Swatch King: Variants
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Literally the worst app i ever tried, i don't understand all these positive reviews. The app is way too complicated for the function it has; just simple images for every product option. When I finally found out how to select an image for a product, it still didn't show up on my product page and besides i realized that the system took this picture for EVERY product with the same 'color' as of course, many products have. It's totally unlogical and not user friendly, i gave up on it. I downloaded GLO color swatch and literally within one mouse click, everything works perfectly and automatically there, i highly recommend it over this garbage
Na het abbonnement af te sluiten worden er maandelijks nog steeds kosten afgesloten... Oplichters
Buggy app with minimal support.
We are having HUGE issues with a recent update that Swatch King have done and the support is ignoring our request for assistance. This has impacted our store in a huge way across metafields and SEO data. We would appreciate it if someone could reach out urgently.
I am having problems with their Variants description app and swatch app and sent them numerous emails asking for help but they would simply ignore you. Have been trying for a month to get help and subscribed to their apps for more than a year. NO SUPPORT AT ALL!
Not sure if they are still in business.
To be honest, I'm truly disappointed. I have been using this app for over three months now, and I believe I have gained some level of authority to voice my concerns. I have reached out to them twice to address my issues, but both times have been incredibly frustrating. Their technical support is never available online, despite automated messages promising a response within three hours. However, even after waiting for four sets of three hours, I still haven't received any contact from them. It has been a painful experience, and I am considering switching to a different app. However, due to the significant amount of work involved in such a transition, I have been patiently waiting for their assistance, albeit with a sense of resignation. Therefore, I would once again advise everyone to exercise caution when making their choices, unless you wish to add more workload to themselves in the future.
The app does not perform as described. It has multiple issues with showing the wrong colors and even worse is when you disable the app the wrong color variants do not go away. Highly misguided app and should be taken off the app store to protect other shop owners.
When i saw the reviews i really thought that this will help with the variants but instead was a really headache. There is no video (docs) for this app. hard to follow up and you can not customize more likely it takes all the info from what you have and you cant even change the images for the variants and the colors. it is like you got stuck on it. Also, my theme got messed up by the way... in the end this got more expensive. Now i have to find help to fix this problem
Hey Rosemary,
We are quite unhappy to see you go, and we'd genuinely like to apologise for the inconvenience caused.
We have tried reaching out to multiple times (d***n***s**p@@gmail.com) over the last few days but we haven't received any response. We offer support via chat and email and our executives are available from 8AM-12AM IST to answer your queries and assist you with the app setup.
That said our apps are build with utmost care so as to not mess up with theme functionality, we would request you to give us an opportunity to have a look at the issue and fix it so that you dont have to bear any additional cost.
And we take pride in our reviews as they speak for the kind service and product we deliver to our merchants.
We want you to give us another chance and I assure you that we will not let you down. I would request you to please download the app again and let us assist you with your store setup.
Eagerly waiting to see our app installed in your store.
Shreya Pillai
Customer Success Specialist