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Worked well until it didn't. Their customer service "Justin" most useless help I've ever received on a Shopify app. Don't recommend it. Don't plan on getting it fixed if you have issues, their support even had the nerve to bash my store when it was an issue related to their app not syncing properly.
Pretty good overall, needs a few updates to the features to be one of the best editing apps available. Worth trying before going to any paid apps. Fast and good customer service.
I only wish I had Vela years ago... It is brilliant, smart and smooth, easy and quick to work with. Already saved me HOURS of work and will save so much more in the future. Can't even think about going back to how I used to work before, in both my shops on Shopify and Etsy. Thank you for a outstanding app
This is great must have app!
it turned my life much easier spacially with the new feature of creating profiles and applying them in bulk
once i needed support it was very kind, responsive and proffesional
Thank you!
Good app and such an amazing support! Had a problem and it was resolved by them almost instantly. Highly recommend it.
I hardly ever leave reviews but after spending a few hours with this app I can say I am very happy that I found it! Very user friendly and the couple of questions I did have were answered almost immediately on a Sunday evening! Not just that but they provided links to very helpful tutorials for each of my questions! Integrated my Etsy and shopify stores and made bulk edits in just a couple hours setup time. Published new listing from Etsy to shopify and visa versa! Can't wait to see how much time this app will save me and best of all I got it for half of what the competition was charging me. Awesome! Awesome! Awesome! Thank You!
This is hands down the best app I've ever used. I still can't believe it's free. Let's you easily update multiple listings at once and saves you so much valuable time. Works great with Etsy and Shopify and they have AWESOME customer service. You won't be disappointed!
Don't use this app!!!
Knocked out all compare at prices and all variant pictures throughout my store and several others that used it (I'm part of an Ecom group)!!
Horrible app costing hours of work after!!! DO NOT USE!! If I could give -5 stars I would
So dissappointed!!! It worked perfectly in the beginning. I did a few changes today and out of sudden a lot of info of my products were deleted. I have to put the price, colour of the products and quantity all over again. (so mad and dissappointed)
This is the first time I write a bad customer service review. They are, specifically Justin, so bad to the point all of the good things from this app combined cannot make up for the ignorance and assumption they put me through. As a owner, I carefully went through each and every tutorial clips they have. TWO MESSAGES in the conversation and Justin already assumed I had not watched any video. He forced down on the conversation twice, and up until my confirmation and screenshot that I watched the video he asked for a screen recording. Be aware, this app doesn't work on text or message!!! Only via calls or screen recordings at your convenience (or theirs?). He claimed that because he had 'customers from over 72 countries', therefore it's best for you to: 1) watch the clips, and 2) make a screen shared call with him to avoid 'back and forth between chat/email' quote-on-quote. Well you know, no one gives a care how many customers the app is troubleshooting at the moment. It is part of your JD and get used to it, or ask for a raise maybe? Like Klaviyo, they queue the customers so everyone has their numbers and wait to get a full attention rep who is willing to help you, listen or text. Clearly, they just do this as a chore and don't appreciate the customers (with 21 and still counting one-star reviews with no response). If you feel like working with someone who cares, STAY AWAY FROM THIS APP.