Advanced Shipping Rules , 447 recensies
Had a big problem for years having our shipping grates all over the map with crazy prices having to refund customers shipping fees to what they actually cost, as we do not inflate the price. Customer pays what we would pay. Then we discovered ASR - Advanced Shipping Rules. They solved our problem overnight ! Had 1 hiccup then spoke to support and within hours IT WAS FIXED! Great support, Thank you ASR!
Nitro Pinball Corp
Molly on the Customer Service Team will go above and beyond to provide support. The app is simple and easy to use but able to provide a lot of flexibility with shipping options that wouldn't be available otherwise.
I've been using the app now for a while for our store and its a great solution for setting up multiple shipping options. The rules are easy to setup and very flexible based on a multitude of fields so you can always find the right way to calculate shipping.
In addition the support is great as shipping is sometimes complex due to the multi-market nature of ecommerce.
Beyond excellent customer service. app works great and whenever we have an issue (always our error getting things set up correctly) we get immediate customer service to troubleshoot.
Great app, has really unlocked a ton for us to actually have control of our shipping. Team is awesome with excellent support!
Hard to configure, but the support team is here for us, and they have a secret weapon: a team of tech-savvy squirrels ready to assist with their acorn-nimble coding skills! ️
App works really well and simplifies what is normally a very complicated process of loading different shipping rates for different zones, particularly with unique products of different weights and sizes. Support is exceptional, particularly Molly who was super quick to respond and worked out the issue straight away. Would highly recommend.
This app has helped us elevate our storefront and increase revenue. Their support team is phenomenal and incredibly helpful. Couldn't recommend this team and their app more!
Advanced Shipping Rules gives us better control over our many sites with regards to complicated shipping set ups with rules management with integration for our ERP and Shopify platforms. Their support team is fantastic, esp. Molly, who was quick to respond and found the resolve we needed quickly. This app is user friendly, easily comprehensible and gives our company a lot of options to play with product groups, shipping rules and integration control.
We have been using this app for a while but suddenly having an issue with assigning the product to each shipping rule. We did not make any changes nor added a new app but suddenly these problems occurred so we can not update any products at the moment which is impacting the sales. I contacted via phone which never really works so contacted via customer service email to ask for help with the matter. They offered to help but still no updates and no follow-up. This is very frustrating. I understand that we are not the only client they have but this is very disappointing with the customer service and no help since the problem occurred which passed 26+ hours. PLEASE HELP US TO RESOLVE THE ISSUE WITH THE APP!
UPDATE: Our problem occurred on Monday around 11:50 AM CDT so we notified the app via email. Then on Monday at 11:27 PM CDT, we received an email from them regarding the solution that might help to fix the issue but it was almost after 12 hours since the email has been sent. On Tuesday at 3:56 AM, I checked their email but the solution they offered did not work so asked for further assistance to resolve the issue. Then at 10:19 AM (Tuesday), the team offered to forward our issue to the developer. Since that email, all throughout Tuesday, I sent 4 emails in total because this was an urgent issue with our online. But, no update or no communication came through. At that point, I had no option but to leave a review because it passed more than 26+ hours since I reported the problem to the app customer service. Thankfully, my review grab the attention of the owner, he was able to communicate with me personally, explained the current situation, and helped to expedite the process. Our website shipping is heavily dependent on this app since we are dealing with complicated shipping methods. And once this caused an issue, most of the sales which are coming from out-of-town customers could not submit any orders which were very urgent matters to our small business. The owner explained why their response was delayed and apologized for the matter which I truly appreciated. With their help, we were able to fix the issue on Wednesday. They explained what caused these issues and assured us this will not happen again. However, I hope that the person who first checked my email regarding the issue could have been thoughtfully looked into the matter and escalated the problem to the developer. Thank you for all your help.
Thanks for your complaint. We could have done better. Our assessment at the time was that this error was only preventing new rates from being configured, rather than existing rates failing and so we didn’t treat your matter urgently. We don’t have developers available to respond to non-critical on short notice. Instead the problem was fixed in around 20 hours. We realize now that not being able to configure a new rate was critical and urgen for you, and your follow up emails deserved a more rapid response. We are sorry. We will try to do better next time. And at least the issue you at has been fixed for you and all users, so we appreciate the feedback.