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The whole shipping process has been and continues to be a learning experience for us! The support we've received from ASR has been nothing but phenomenal. Molly has been great not only as a problem solver (due to user error) but also as an educator, providing us with detailed instructions and recordings. We highly recommend this app to manage shipping.
I've been looking for this app since we opened our online store. We've got multiple types of products that are only available in certain areas. There was no other solution available to us to make our store work. It's been a lifesaver!
Does exactly what it's supposed to do. Very customizable. Brian was a big help setting up the shipping methods as well, great customer support, responded very quickly.
We're huge fans of advanced shipping rules. We have a pretty large catalog of over 20,000 SKUS and a rather complicated inventory management system, so finding apps that don't cause problems with our store or checkout can be a challenge. Not only that but finding a way to setup shipping for everything from pill boxes that weight an ounce or two up to protein powders or cases of drinks that weight 20-50 pounds can be a huge challenge. Advanced shipping rules works great for us!
The app does what it's supposed to do. The app allows me to provide blended shipping rates for products that are shipped separately and from different locations. The team went out of their way to help me today.
This app is amazing. Originally, I was using this app for just one product. Although I got help setting it up, I was barely taking advantage of everything this app can do.
Jump ahead a year and the company wants to put in all sorts of crazy specific restrictions - completely different for different products, countries, etc. Not only can this app do everything I needed, but my brain had hit a wall that day and Molly went above and beyond to help me sort it all out. It seems I made everything 100x more complicated than it needed to be, and she was very patient in explaining it in a way that I could understand.
I have also surfed through other things this app can do... and it kind of blows my mind. Thank you soooo much. Will definitely install this on other sites in the future.
This app allows me to do things I thought weren't possible on Shopify! For example: I can provide Pick Up options, Delivery options, and more for my customers which makes their experience so much better! I cannot say enough great things about this app and will continue to use it forever and ever.
This app has allowed us to do precisely what we need in terms of a more complex shipping solution. We had a long journey in setting this app up due to the Shopify 'single' and 'multi' origin shipping nuances, but ASR supported us all the way.
Jay and the team were careful to understand our needs, and whilst we presented them with a few unique requests and scenarios, they went above and beyond to help us achieve what we need. Thanks all :)
This app works flawlessly! It's easy to set up and has all the options anyone would need. Had a problem and spoke with Brian who took care of the issue right away. Thank you so much!
This has been a lifesaver app for shipping perishables and eliminating the cheaper, slower shipping options we have!
Not only that, but the support is top notch! I've emailed them for help setting up and making changes on multiple occasions and I always get a response back within minutes and the problem completely solved within hours. I can't think of a single other company with that kind of service! Well worth the very small cost!!