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評価順
Hele opplevelsen og erfaringen med VidaXL er bare katastofal. Enormt med reklamasjoner på kvaliteteten og kundeservicen...hvor de enn holder til i verden... blir du bare mött med.... god dag mann...ökseskaft. Hvis du ikke får beskjed eller flere kommunikasjoner om at du er på feil kontaktplass????? Utallige brudd i distribusjonen, der ordrene ikke blir godkjent og bruker flere uker til å få teknikken på plass. Og de er overhode ikke lösningsorientert, de gir et standardsvar som ikke har noe med ärende å gjöre og slik driver de på hele tiden. Så enkelt forklart, det skal bli enn sann glede å avslutte Vida XL.
So far, everything is working as expected and does what it claims. Updates are slightly slow. Unfortunately, we’ve had to stop selling VidaXL due to changes in their return policies.
Very bad app, the app keeps causing price changes for certain items. Support is difficult to reach, only a bot. Personal support should be available within 2 hours, after 4 hours still no feedback. When uploading products you can't set in advance which products in the category are uploaded, no, all products in that category are uploaded. This of course makes the shop confusing to edit.
Good day!
The response time of our support desk replies within 2 hours on business days. You can easily get in touch with us via woosa.com/contact or within the app settings via the live chat bulb.
Expecting personal support when paying only $29.00 a month is outrageous. You can contact us if you are interesting in VIP treatment, I will share our price for that.
The app is made to update prices automatically. vidaXL changes their prices often, therefore your prices also change often. This is literally the purpose of the app.
Kind regards,
Jessica
Woosa
If you're considering installing the app, don't. I've already imported 15,000 products, and most of them are out of stock. Some even show stock levels of more than 50. This isn't a new problem. I'll update my review once this issue is resolved. Be cautious and don't risk damaging your website.
Thank you for your review and contacting your support department.
We discovered that vidaXL uploaded new products to their feed but waited until Wednesday to clear the stock. This is why you saw products without stock in your shop.
Glad we could solve this and you have stock now in your shop.
Bad. No suport . No any guidance. Haotic synk to a lot of products that I don't need. So. verry bad experiences. I gave up on this app.
Have been very happy with both the app and the support. Considering the cost is very low compared to other similar apps I think we get a lot of value. The questions we have had have been answered in a timely manner, and Woosa have been very helpful.
I installed this application to easily import products and I had a very bad experience, it has been writing emails for more than a week without immediate help, the import has been going on for more than a week. it's a shame because the application would be useful.
Hi Hobby Shop Solution,
Thank you for your review.
Where did you sent your email to? You can easily reach us via support@woosify.com and we will reply during business hours within 2 hours.
Let us know where we can assist!
Kind rergards,
Team Woosify
Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again.
They never solve the actual problem.
This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order.
Support has not replied since we asked refund.
Hi team Julgiganten,
Thank you for your review. Sorry to hear that you're experiencing trouble with our app and Support Desk.
We have seen indeed, that your ticket was lost in many responses. We'll give it priority right away!
P.S. We already noticed that there are no duplicates created in your shop, only duplicates existed (with the a similar product title) in the XML feed of vidaXL.
Enjoy your day!
Ciao,
Team Woosa
I have spent incredible amount of time and also some money Guinea pig testing this beta app. It's a shame that we have to pay to be testing this clearly buggy and not working app as you can see from other reviews as well. The product import stops for no reason and it will create duplicate products if it is run again. Duplicate products with same SKU's also show different stock quantities so it would create a lot of problems if someone would rely on this app for selling. Also there is no documentation available.
Waste of time , there is no way to start 30 days trial , once you register they will take you to VidaXL site and they are asking 30Euros to Join and Start Dropshipping . There is no need for this plugin , you can directly start dropshipping with VidaXL , Misleading!
Hi Shoplane,
Sorry that you feel like we're misleading you.
We - Woosa - are the developers of the plugin. VidaXL is basically a seperate company who provides the dropshipping solution. Therefore we both charge a subscription fee, since we both have done an effort to make a solution available.
However, it seems this is not clear from the beginning. Therefore we'll adjust our introduction text. Thank you for the heads up!
Best regards,
Team Woosa