vidaXL Dropshipping , 52 รีวิว
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Hi, how do I communicate with your support team? Never got a response after clicking 'Get Support' button or I don't know where a response was sent. Thanks. Update: tried creating a ticket on your website linked on another review to get some info. Couldn't submit because I didn't provide Wordpress user/password. Don't have wordpress and really? you ask for user/password via online form...?
Hi NPM Workshops,
We can imagine this is very unclear to you. We will make sure that this will be changed as soon as possible.
For now you can submit a ticket by choosing "Account/Billing". We're happy to help you!
Best regards,
Team Woosa
Customer Service is useless. They responded to my first email, and when they requested something which I provided information on they have not responded in the last week. Before they respond in the comments (like they have done so in the other bad reviews) YES, i have emailed support@woosa.com.
Hello Casaza Store,
Thank you for your review.
I can see where it went wrong. Your impatience on getting a reply is working against you. Instead of getting the ticket "to the top" again, every reply puts it back to the bottom.
We reply based on oldest response and not on newest responses. Every 24 hours you should get at least one reply.
We have you now on top of the list and will get back as soon as possible.
Kind regards,
Team Woosa
I have attempted to contact Woosa the app developer multiple times and they have not responded. There is no user manual, Stock quantity does not sync.
Hi Newstart Furniture,
Sorry to hear that you couldn't reach our support desk. We're available via phone, email and live chat via our website: woosa.com/support/.
Our opening hours are 08:30 to 17:00 CET time.
Best regards,
Team Woosa
I don’t really enjoy this plugin, the products variant like sizes, colours etc are listed as single products, it’s so hard for customers to find the size or colours they prefer. Please developer look in to this, is very important. Thanks!
Hi Furnishmaxi,
Unfortunately this is not solvable for the app itself. vidaXL simply doesn't have a recognizable structure in their product feeds, to recognize parent products and its variations.
We also want it to be otherwise. Thank you for your review though, hopefully to rest of the app such as the fast synchronization is worth the struggle!
Kind regards,
Team Woosa
Eigentlich 0 Sterne es gibt viel zu viele Probleme mit der App. Man erreicht keinen für Hilfestellungen, die Produkte verschwinden von heut auf morgen. Ich arbeite Stunden lang um die Optimierung der Produkte/Kategorien, aber auf einmal ist alles weg. 0 Sterne
Hello,
Sorry to hear that you are experiencing problems with our app.
Where did you try to reach us and solve any issues? We can't find a ticket in our ticket system. If you are still open to discuss a solution, you can do so here: woosa.com/support.
Hopefully we'll talk soon!
Best regards,
Team Woosa
Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again.
They never solve the actual problem.
This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order.
Support has not replied since we asked refund.
Hi team Julgiganten,
Thank you for your review. Sorry to hear that you're experiencing trouble with our app and Support Desk.
We have seen indeed, that your ticket was lost in many responses. We'll give it priority right away!
P.S. We already noticed that there are no duplicates created in your shop, only duplicates existed (with the a similar product title) in the XML feed of vidaXL.
Enjoy your day!
Ciao,
Team Woosa
Their customer support is not the best.
Started transferring products, on 24/6, after 24 hours, only a very small percentage were transferred. I am writing to their support if this is normal. I am told that the transfer will take 24-48 hours. After 14 days, only a small fraction is transferred and it is basically only sold out items, despite the fact that I have set it to not transfer sold out items. I contact their support and get a quick response. they want access to my store so they can fix the error. I accept their request immediately. After 2 days, I get an email from them that I have not complied with their request and if I do not respond within 2 days, they will interpret it as that the issue is resolved. I reply to them immediately that I have accepted their request 2 days ago and can see that no one is logged in from Woosify, despite having access. Now 3 days have passed since my last email to them and still have not heard anything and no one has logged in to access my store. I am writing this review in hopes of resolving this issue. and this does not happen to others who use Woosify in the future. It's expensive to pay for their subscription if you can not use it anyway.
Hi team GoodFella,
Thank you for your review. Sorry to hear that you experience our service as not that good.
Looking at our conversation, we don't agree the fact that our Support Desk is lacking. There only has been 1 email from your end received and you have received a reply on that within 2 hours, asking for access to your shop to investigate the issue. We have never received a reply on that, even after our system reminded you of that automatically after 2 days.
Please send us a new email with your email address to support@woosify.com. So that we can actually solve the issue for you and be sure to keep communicating with us via email.
Hope to have informed you well enough.
Greetings,
Team Woosify
Lodged a support request on Monday for a critical issue. Product images are being removed on live SKUs synced via this app. Friday no response. Not good enough, looking into other solutions.
Hi Bargain Avenue,
Sorry to hear that you are not satisfied.
VidaXL had an issue with the product images yesterday indeed. We load them from their CDN and therefore it didn't show in your store. However, they fixed the issue and it has nothing to do with the functionality of the app itself.
Let us know if you have any more questions via support@woosify.com. We are happy to help!
Kind regards,
Team Woosify
Currently the app is worthless. Please do not install before the devs have fixed the bugs that are currently present. Hope it gets done quickly
Hi KiesGwn,
Sorry, we have missed your 1-star review!
Did you already submit a support ticket via our website? In that case we can investigate and solve the issue for you.
Hopefully we'll talk soon!
Best regards,
Team Woosa
I can't even get the app started since the support doesn't answer and give me the API key - the first they sent did not work and the app did not work I had to download the app three times. Sad they can't get better software and support for this app.
Hello Home of HappyDesign,
Woosa is the developer of this app, which offers great support with a good response time via our website or the live chat, see: woosa.com/support.
VidaXL is the dropshipping company where you need the API key from. Can you please escalate your request to Woosa? So that we can support you in getting the API key from vidaXL as soon as possible?
Thanks in advance.
Best regards,
Team Woosa