CBB • Fundo de Vídeo , 204 avaliações
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I love the app it really improved the presentation of my site I got an awesome video up that connects with my customers... Im wondering if I can have different videos on different pages....
Terrible - very lacking in control, placement, sizing and stability. Loaded two vidoes up on site - worked fine that day. Within 24 hours videos were not working on site. I would not recommend this software/app.
Leigh J mack, MD, PhD
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
The merchant had the app installed for a few minutes and posted this review after uninstalling the app, so we were unable to assist with its configuration.
Unfortunately, we did not receive any email requesting support, if we had, we could have assisted the merchant in configuring the app.
We emailed them offering our help, but received no response.
The app works smoothly, as can be seen in the app demo store.
I AM REALLY DISAPOINTED WITH THE STAFF. THEIR VIDEO STOPPED WORKING ON MOBILE 2 DAYS AFTER I PURCHASED IT AND NO ONE IS RESPONDING TO ME TO FIX IT. LOOK FOR ANOTHER APP
This customer contacted us saying that the video was not working on mobile. We replied quickly to him showing the video working good on mobile (proof can be seen at https://youtu.be/mY1T-7wB-e0) and asking which mobile device he was using but he got angry and uninstalled the app and wrote this negative review. Then installed the app for a minute in another store just to write another negative review.
When he contacted us we tested their store on multiple Android and iOS devices and found no issue. We replied quickly to their message.
Die App ist absolut intuitiv zu bedienen und die Videos lassen sich an jedem gewünschten Platz auf der Webseite platzieren. Ein kleines Problem auf der Startseite wurde vom Support innerhalb von wenigen Minuten behoben. So macht das Spaß! Herzlichen Dank!
Thank you for your amazing 5-star review! We're glad to hear you are satisfied with Video Background and that our support team assisted you properly.
Have a lovely day,
Customer Success Team | Shop Circle
Worst app ever!!!!!!!! Nothing works!!! Lots and lots of glitches in the store. And while the support staff is very nice when it comes to their ability to resolve things - nada! Please do yourself a huge favor, and don't you dare download it!
And if anyone thinks I'm just writing this without proof, I have the correspondence with the support team in my email that will show the enormous difficulties and their incompetence.
Dear Sweety-Crib,
Thanks for trying our app CBB • Video Background in your store.
We have been reviewing all the conversations you have had with the customer service and indeed there was a configuration problem while configuring the video in your store. First of all because the Vimeo URL was not correctly (it included '?share=copy/' which is not a valid format) and then there was a problem with the mobile location.
We are really sorry you did have a bad experience while configuring the app, but we were trying to help you answering all your emails within minutes. Just for you to know, we are also happy to jump into a call or chat whenever a merchant asks for it, so in case this is your preferred contact method you can ask for it.
I can see that, after the video was configured, there was a problem in the sound on mobile view and the ticket was escalated to our technical support. After that you did uninstall the app, so they did not have the chance to keep helping you.
We have tried to contact you back, so in case you are interested in keeping using the app to the fullest we are happy to jump into a call or chat to help you configuring your videos in your store. In case you decide to reinstall the app, please reply to any of our emails or send a new one to support@codeblackbelt.com. We are available 24/7 and happy to help you!
Regards,
Code Black Belt's support team
We do not want to leave a negative review but unfortunately have no choice at this time as we have contacted support without a response. We will be glad to leave a positive report upon our issues being at least acknowledged, and hopefully resolved.
Thanks for contacting us. We replied to your first message just 20 minutes after we received it.
The app is correctly configured in your store but it is simple disabled. If you enable it you will see how it is working. Please check the video recording of your store at https://youtu.be/Ttt9nPC8VCY
You can contact us at any time and we will be happy to assist with the app configuration.
Embed dynamic videos in your store in minutes
From replacing static images to background video on your home page, Video Background enables you to choose any public Vimeo, YouTube, or other preselected video and embed it on any page in your shop in minutes.
first i am not like this app owner attitudes because , after i installed this app , this app was performing bad and slow to my site www.gymsupplementsus.com . i requested the app owner give me a call or come to google meet. he refused my request. the have not that facilities. humble to request to everyone avoid this app and i also inform to shopify app department to take legal action.
Excellent customer service. If you have any issue just drop them an email and they will answer. Love the app as well. I'd give 10 stars if I could.
"SO BUGGY. I cannot replace an element or edit the preferences for my video. I cannot even chose the video I want as the background. Really brutal."
Above is my original review. I am changing my review to 3 stars thanks to the great customer service and attempts to solve my problem. I am only rating 3 starts because I was still running into issues with loading other youtube videos on my site while using video backgrounds, the app seemed to cancel out my other videos so I could not use it.
Hello Josh,
Thanks for trying our app.
I can see that you contacted our support team and they configured the app for you and you were satisfied with the result, so we consider this request as solved now.
Anyway, if you need any further assistance, just drop us an email at any time and we will quickly help you with the app configuration.