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Anna was incredibly helpful at answering all my questions, and assisting me with things I couldn't figure out on the site.
This app gave (and is still giving) me so much trouble. I spent an entire weekend working 16 hours a day putting my placeit models back onto my store because Shopify discovered it was a bug in this app removing them. Now, I have tried to remove it, and it is still holding on to some code and won't come off of my site. I have tried to contact the developer, and I have gotten no response. DO NOT DOWNLOAD THIS APP to your store.
Hi Sassy T's, please be assured that take these kind of technical issues really seriously, and we've escalated this internally at Shopify to get to the bottom of it.
We're sorry that we didn't get an opportunity to help remedy this with either you or Shopify support directly.
Separately, we have reached out to Shopify support and requested that they provide the evidence and logs that show that our app caused these issues as you have indicated in your review.
Just so you're aware, we've have never had any other '000's of stores report any issues such, or similar to this, as our app only has READ ONLY access for inventory and order details, not UPDATE access. At this point, we believe that any issue is highly likely to be coincidental to other activity (or another app) on your store setup around the same time, one that has write access to inventory items.
I believe that the care team has also helped remove the remaining widget that needed to be inserted manually into your theme that is NOT currently an automated supported feature with the v2.0 themes.
We'll update the reply here when have more information from the Shopify technical team.
I have been using Helpfulcrowd on another platform for some time. It helps us to get more sales. When I transferred the site to Shopify, I have problem to get Helpfulcrowd setup. Luckily, the support team from Helpfulcrowd helps me to setup all the things, including transferring the data from old platform to Shopify and the widgets on Shopify. Very great help from Yusuf , the CS Agent . Thank you so much! Love this Apps and it has free plan with a lot if functions more than enough for us to use. Even a paid plan is worth the money. Keep up the good work team!
This Reviews App is really a 5 stars app. There is everything we need and so much customization. Also, they have a Help Section with everything explicated with videos and screenshots. And the support team is excellent.
Marianne,
Thank you for lovely review and kind words. So glad that you find our HelpfulGuides of assistance and that you love the customisation.
You should see what's coming next.....
Great app! Easy to use and the service is very friendly and professional. I migrated my store from another platform to shopify and Yusuf helped me out many times when in need of advice or assistance.
He really knows what he is doing and is always ready to help.
Highly recommended!
Amazing app and very fast support.
The support staff helped us migrate from Ecwid to shopify. It was so easy and fast.
Hello APEXEL INDIA,
Thank you for your fantastic review! We're thrilled to hear that you've had an amazing experience with our app and found our support to be fast and efficient.
We're glad we could assist you in the migration process from Ecwid to Shopify, making it a smooth and hassle-free experience for you. Our team is dedicated to providing top-notch support to ensure our users are satisfied with our services.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Thank you for choosing HelpfulCrowd, and we wish you continued success with your business.
Warm regards,
The HelpfulCrowd Team
Recently we moved from Ecwid to Shopify. Collecting reviews in Ecwid was done using the Helpfulcrowd App, so we asked Helpfulcrowd if they could help us move all reviews to Shopify. And they did a great job. Thank you Yusuf for your help and quick responds to all my questions. Thumbs up!
This is first time on shopify app i received a more and more support and help than expected , these guys are really super duper helpy and friendly, Love this app and double love to their support :-* <3
My store Link is, https://byrnewears.com
We installed this app and were so suprised how quickly we began to gather reviews. Install was easy and we were alble to invite past customers to leave product reviews right away which they did! We have tried other reviews apps (including some VERY expensive ones) and did not get the same results. Also the customer service is excellent. We had a small problem with our store (not the app) and this was sorted almost instantly! We would be happy to reccomend to anyone and will be using this app from now on! Thank you!
Very great app Yusuf was so much help to help m improve my website and reviews! definitely hop on this app if you need reviews