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I am leaving a review. When it works, it works great. There can be glitches. This concludes my review.
Hey there Silver Falls,
Thanks for the feedback and we are so sorry that we weren't able to address your issues in real time. We always try to provide real-time support, but it might take us a little longer due to other client requests, as is the case yesterday ;-(
We've listened and Yusuf in our care team is reaching out to you directly to get to the bottom of the plan upgrade.
In regard to the Safari issue, we've also recently just launched our embedded app and have found a snag in it when using Safari, as Apple has locked down on all cookies. For that reason, we are temporally recommending other browsers until the team can release a fix. The browser is not related to the access to the slider though, that is a plan restriction issue that Yusuf will address with the developers. We apologise for the inconvenience and hope to have all it all straightened out in the near future.
We appreciate the continued support and hope to get all these above snags sorted out for you in quick order and get you back to being an advocate.
Thanks again for taking the time to write the feedback.
It's also easy for customers to write reviews. As a bonus Yusuf from the helpful crowd was incredibly helpful, professional and lovely, I was considering leaving and he explained to me reasons I should stay, And I will be staying now because of him. https://sarahnorahskin.com check out my store!
I switched to use this review app because it supports video comments, includes Q&A, and invites review automatically. It was not easy to upload previous reviews using their templates, but customer support was great and Yusuf solved my problem within a minute.
https://vintageatticsevenoaks.com We are so pleased with this app. Yusuf helped us to tweak it, we have been using this app for a couple of years now and can really recommend it. Yusuf from HelpfulCrowd has made lots of adjustments to help us integrate with product tabs! Thank you :)
This app is awesome and their customer support is second to none..I am a free plan member but the support I get is absolutely mind-boggling...instant reply...instant solution...can't find a single flaw. Yusuf's support is fantastic...not a single second delay in response and support...keep up the good work
This app is the best among its class, the customer support is the best, thanks for the helping hand with setting it up
I am loving this app more now after I upgraded. I like all the features and how you can customize it to match your aesthetic. You have to understand coding a bit in order to embed most of the features, but as a non-coder, after much testing and trying i figured lot's of it out. Their cs was also very helpful.
This is a great app! I have needed help twice and each time the response was quick and my issues sorted! Tend not to leave reviews but I'm happy with the service Yusuf provided today. www.dilecta.co.uk
Really amazing app, has lot of features and it's really beatiful on design and structure. The support is also very very attentive and kind.
FULL STARS!!
Helpful Crowd is the best Shopify review app available. You can check out the app installed on my store at bushcrafts.com
I have had several Shopify stores over the years I've tried all the top review apps. Compared them HC is by far the most affordable and it includes ALL the important features that the others don't. You get written reviews, photo reviews, video reviews, and a Q/A section all in one app. There are even more options available.
You will have the option to publish responses to customer questions and reviews on your website. Customers can leave full reviews right through their email, including videos and photos. You can send out post-sale review requests by email and there are options to send them automatically or manually. The only thing you cannot do is edit the customer reviews, however, you do have the option to not publish specific reviews (or questions).
When I installed the app it was not compatible with my theme. I contacted support through their chat (at 4 AM) and it was fully installed within a couple of hours. Furthermore, Support migrated my existing reviews from my old non-Shopify webstore along with some reviews on other sales channels FOR FREE!! Yusuf was such a great help and I'm amazed at how he went well above and beyond what I expected especially since I was still on the FREE plan!! I recommend using the chat if you need support.