Arvostelut (177)
Tarkenna
-
Luokituksen mukaan
NEGATIVE REVIEWS NEVER LIE. You know that!
I installed the app to my client's store from the very beginning, 2-3 years ago, when they had only a few customers. It worked like a trash, but I was patient. Claudia - the CEO - asked me for ideas to improve the app, and he provided FREE FOR LIFE to my account. Now the app has changed a lot, and a lot of those change were the ideas I shared with them. About a year ago, suddenly his staffs did not give me full access to the app --> Claudiu apologized that nobody in his team knows that special offer Free For Life, they fixed it and gave me full access again. AND NOW, SUDDENLY THAT THING HAPPENED AGAIN! They removed the feature which I was able to use from the beginning, and ask me to pay to use it. THEY BROKE THEIR PROMISE, AGAIN AND AGAIN! They made me feel wrong with my client because I promised my client that he can use the app FREE FOR LIFE which Claudiu the CEO told me. They stole my ideas, they promised good things, they beg me to remove the negative review, and when they get some more customers, they broke their promise. SUCH A HORRIBLE AND UNTRUSTABLE COMPANY! SHAME ON YOU GUYS, EVEN CANNOT KEEP A SIMPLE PROMISE! ****************************************************
UPDATED AFTER THE APP'S RESPONSE
****************************************************
Blackmail?? Sounds funny PROMISE BREAKER! No worry, I no longer want that feature which you called "premium" while it was promised to be FREE FOR LIFE for my account :)) I have all photos, emails as proofs of what you Claudiu promised me, and I don't mind if anyone asks me for those proofs, just email me drc.supply@gmail.com . I'm telling the truth so I'm not afraid of that. Shame on you guys!
One thing I forgot to mention: my client (the cosmetic company) used to blame me because they received a lot of spam emails from you guys advertising for the service, even without a Unsubscribe button. That's annoying, stop it!
VideoWise has notified Shopify regarding this user's harassment of our team and blackmail attempt with this 1-star review.
Shopify's official reply:
"People like the individual you encountered are an unfortunate but persistent reality in business, it’s extremely unlikely that any app provider will exist without getting some negative reviews.
The response you provided to the review was great, and it does a tremendous job portraying what your company stands for and your ongoing professionalism. This will go along way with your current and future clients. - Adam (Shopify Support)"
We have respectfully tried countless times to invite this user to a conversation but they have continued this abusive and condescending behavior.
At VideoWise, we deeply care about customer success, we work closely with some of the top Shopify brands and our other reviews anywhere else show that.
Claudiu Cioba
Founder & CEO of Videowise
Great app! Claudia is BEAST at customer support helping us integrate it into our product pages. So nice and SO CLEAN!
We appreciate the kind words, thank you so much!! 🙏
Best Support Ever! As a business owner, I don’t have time to spend learning new apps and figuring out how to optimize them. VideoWise has an amazing support team that helps optimize the app on my website. I love it. I’m
Thank you sooo much! :) We're always happy to help <3
- Liana
Hands down, the customer support ever. Sarah helped me with everything: explaining the platform and onboarding, and provided excellent advice. Excited about starting to explore Videowise!
Amazing platform, which makes it easy to use videos from all of your social channels or uploads anywhere on the site.
The team is super helpful with setting everything up so it's very smooth and painless to get up and running.
I 100% recommend the app.
Thank you, appreciate your feedback! We're always here to help. :)
Much love,
- Liana
Fantastic product, reviewed 5-6 different video UGC platforms and Videowise is the best by far! Very impressed by their team, UX principles, performance, ease of use in the platform, how many edge cases / use cases they have thought through, vision and pace of engineering. Initial test results have boosted our RPS by nearly 10%. Excited to continue to growth with Videowise.
We had such a great time working with Dr. Squatch, one of the industry's most professional teams! As much as we appreciate this review, what we appreciate more is how rigorously you have tested our product.
Thank you, 2023 is gonna be a blast!
Claudiu
Founder & CEO of Videowise
Videonwise can increase the performance of your website (increasing the conversion rate, and decreasing the bounce rate) while you increase the user experience of your customers, with video content. The app is easy to manage and the team is super helpful!
Really happy with this app, easy to use and very effective. Nothing sells our product better than video from our happy customers. Great team and customer support over at Videowise, always available to help when we have questions!!
Very straightforward and intuitive to use. We were looking for the best way to showcase video assets in line with the aesthetics of our site, and Videowise didn't disappoint. Plus, their customer service is truly top notch. Our rep, Leonardo, has always been readily available to answer any questions we had.
VideoWise app is a must-have for any e-commerce business looking to drive sales and engagement through video content. They are constantly innovating and adding new features, while at the same time fixing any issues that might be happening to existing capabilities. The team is very responsive to feedback and is happy to provide solutions and ideas.
Installing and implementing a plethora of video widgest on your website is pretty easy and intuitive, and you can even bulk publish a bunch of videos, but that depends on your store and the type of content you'll be sharing.
Some of the features could be improved on (like analytics dashboard), but no app is perfect and this one is very close to it.
Overall, I highly recommend VideoWise for your on-site video marketing and education efforts.
Thank you for your review and your feedback, as you already know we never stop innovating and we build software faster than anyone in this industry. Excited to continue working with Dr. Dennis Gross!!