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Never use this app. The employee who was supposed to help me was so rude.
Hi there,
We're very sorry to hear that you felt your experience with our support team didn’t meet your expectations. We always strive to be respectful, helpful, and prompt in every interaction.
Looking into our communication history, we provided you with detailed guidance: including screenshots, links to help articles, and a personalized Loom video, to ensure the feature was correctly set up on your store. We're committed to helping all our users succeed, and we're sorry to see that this wasn't reflected in your review.
If you're open to giving us another chance, we’d be happy to assist you further and clarify any misunderstandings.
Best regards,
Videowise Team
NEGATIVE REVIEWS NEVER LIE. You know that!
I installed the app to my client's store from the very beginning, 2-3 years ago, when they had only a few customers. It worked like a trash, but I was patient. Claudia - the CEO - asked me for ideas to improve the app, and he provided FREE FOR LIFE to my account. Now the app has changed a lot, and a lot of those change were the ideas I shared with them. About a year ago, suddenly his staffs did not give me full access to the app --> Claudiu apologized that nobody in his team knows that special offer Free For Life, they fixed it and gave me full access again. AND NOW, SUDDENLY THAT THING HAPPENED AGAIN! They removed the feature which I was able to use from the beginning, and ask me to pay to use it. THEY BROKE THEIR PROMISE, AGAIN AND AGAIN! They made me feel wrong with my client because I promised my client that he can use the app FREE FOR LIFE which Claudiu the CEO told me. They stole my ideas, they promised good things, they beg me to remove the negative review, and when they get some more customers, they broke their promise. SUCH A HORRIBLE AND UNTRUSTABLE COMPANY! SHAME ON YOU GUYS, EVEN CANNOT KEEP A SIMPLE PROMISE! ****************************************************
UPDATED AFTER THE APP'S RESPONSE
****************************************************
Blackmail?? Sounds funny PROMISE BREAKER! No worry, I no longer want that feature which you called "premium" while it was promised to be FREE FOR LIFE for my account :)) I have all photos, emails as proofs of what you Claudiu promised me, and I don't mind if anyone asks me for those proofs, just email me drc.supply@gmail.com . I'm telling the truth so I'm not afraid of that. Shame on you guys!
One thing I forgot to mention: my client (the cosmetic company) used to blame me because they received a lot of spam emails from you guys advertising for the service, even without a Unsubscribe button. That's annoying, stop it!
VideoWise has notified Shopify regarding this user's harassment of our team and blackmail attempt with this 1-star review.
Shopify's official reply:
"People like the individual you encountered are an unfortunate but persistent reality in business, it’s extremely unlikely that any app provider will exist without getting some negative reviews.
The response you provided to the review was great, and it does a tremendous job portraying what your company stands for and your ongoing professionalism. This will go along way with your current and future clients. - Adam (Shopify Support)"
We have respectfully tried countless times to invite this user to a conversation but they have continued this abusive and condescending behavior.
At VideoWise, we deeply care about customer success, we work closely with some of the top Shopify brands and our other reviews anywhere else show that.
Claudiu Cioba
Founder & CEO of Videowise
Videowise has been an amazing asset for our shopify website so far as most of our content is video based. They have been super accommodating with us! The customer service we have received from Anastasia has been nothing short of excellent.
This app has proven to be an exceptional platform for effortlessly hosting and showcasing video content across various websites, offering extensive customization and styling possibilities. Its user-friendly interface makes it easy to navigate, and the support team has been outstanding in offering guidance for optimizing display and resolving any challenges encountered.
If you're looking for the best video app for your E-commerce store, look no further. The team at Videowise has made it super-simple to integrate videos across homepage, PDP, core pages, and to help bring them to life for increased engagement and conversion.
Not to mention their all-star customer service which is second to none.
We're thrilled with this platform and can't wait to push our future forward together!
Amazing tool! Saves a lot of time with the custom editing on the store/ landing page. The HTML.liquid installation allows you to use it no matter the type of builder you're using. And the Cherry on the cake? ALL VIDEOS ARE HOSTED by VideoWise granting you Fast refresh rates with no extra video hosting provider needed!
Great customer service
The team are very helpful and Leonardo in particular was great! Helped me get set up 1-1 basis even replying in his OOO hours!
Love this app!
The Videowise App has been a game changer for the customer experience on our website. Making the switch from YouTube to Videowise videos enables the customer to interact with the video and shop directly using product links. It's also great to be able to apply brand colors to the individual modules to create a cohesive look and feel with the rest of the web page.
Highly recommend this app to highlight various pieces of content while making the shopping experience even more convenient for users!
Amazing app, excellent support, helped me a lot to shop, thank you very much, it improved my shop !!!!
We appreciate your review!
Claudiu Cioba
CEO, Videowise
I was abit skeptical to try this app, But within 7 days I have a 7% Conversion Rate on the videos watched. 7%! The team is absolutely incredible. They helped me through every step even though it was supper simple. Well done guys, Def recommend this one. AND. All my social videos are in ONE spot!
Rich data insights and really fun to use.
:) Thank you soooo much for this amazing feedback! Happy to always be here for you! <3
- Liana
A great app to add videos to your site. What I love about it are the shoppable videos, and the analytics are great to track conversions. Amazing customer service as well.
Happy to have you as our customer! :) Thank you for the amazing feedback <3
- Liana
Loved working with the team! Dora and the others are all super helpful, offer great advice, really worked with me on implementing the widgets (which i'm loving and implementing on all stores). What I like about it, especially if you're going to use vertical video, is that it allows the smooth tiktok swiping motion to continue watching as well as offering an add to cart button. OH and it's hosted on like a CDN or something so it doesn't affect page speed! Which is huge!! Highly recommend to anyone!
An excellent app! Shoppable videos are the way to go and increase conversions so easily1 It looks super good and it helps with faster page load which is super important. I absolutely recommend this app. Would definitely recommend to anyone who wants to increase their sales
This really means the world to us, THANK YOU!
- Liana
This app is amazing! I believe this app will be revolutionary for online storefronts. Also, their customer support is amazing! If i could give 10+ stars i would :)
Hurray! Thanks a bunch, we're super grateful and always here for you! <3
- Liana
This app is a game changer. We have looked into all video apps and this one goes beyond what we actually needed. Great shoppable videos, many formats available, super easy to work with- these guys even helped us placing them wherever they convert the more. 100% efficient dedicated support. I'd give a 10* if I could.
Thank you so much on behalf of our team, it's been really great working with you as well! 🙏
- Claudiu
Very user friendly app with exceptional support. Have already seen trackable results and sales coming through. Highly recommend this app.
Thank you so much, we're happy about the results as well. Can't wait to do a case study 🚀🚀
I used this app found it perfect for product videos on my product page. Support from Mr. Cladiu CEO is awesome. He helps me to set up the app. Thanks
It was my pleasure :)
I don't know how to set up the widgets and the Auth Claudiu a video guide for me with many details. Thank you so much, and have a great day.
Appreciate your review! We are currently redoing all of our support videos so thank you so much for trusting us :)
- Claudiu
really good support, i had trouble implementing videos into my website and they did it for me in under 20 minutes!
Appreciate your review Hasani! We were happy to help edit your product page and create a dedicated area for videos. Best of luck!
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Claudiu
Founder & CEO
I had issues with putting the embed code into my theme code and the team was so efficient and responded quickly. I appreciate them for resolving my issue as quickly as they did.
We're always happy to help and share our insights on what are best places to add video to your online store in order to increase shopper engagement and conversions. Thank you for your review, we really appreciate it!
Claudiu Cioba
Founder/CEO
Very fast response and resolving of an issue I had. Even got a video with instructions and recommendations. Great app, great team!
Our team will always go above and beyond for our customers. Happy we could help!
Very cool app. They instantly matched the product review videos from YouTube to the products on my store. Claudiu was also very helpful walking through the product setup. Very cool.
Thank you so much, happy to be able to help you!
Claudiu,
Founder of Reeview.app
Amazing app. They were very helpful with the app and gave me a direct number that I can call if I am having any issues. I lOVE IT !
Thank you for your review and we're happy that we could help you!
The app's founder is a very hard worker! He called me within five minutes of installing the app and guided me through it. He also assured me there will be more features coming! This app looks AMAZING on mobile! I'm very impressed with this app's capabilities. You need it if you take using videos on your store seriously.
Thank you for your review, I am very happy that we could help boost conversions on your store.
- Claudiu Cioba, Founder of Reeview.app