Videowise Shoppable Video UGC

Our account manager Andrej is fantastic—he's always available to assist us, offering new suggestions and optimisations. We've also noticed a clear improvement in our conversion rates since working with him.

We’ve had an excellent experience with Videowise so far. The setup was quick and intuitive, the platform has made it incredibly easy to integrate video content throughout our store, and the service from Anastasia has been top notch. From product demos to UGC and testimonials, everything looks clean and interactive. The shoppable video tools are a huge plus and have noticeably elevated the browsing experience for our customers. 5/5

Love this app and the Videowise team! We’ve been using Videowise on our Shopify store and it’s been such a great addition. It’s extremely user-friendly and was super easy to set up and start using right away. It makes it simple to showcase our products, testimonials, and UGC videos in a clean, engaging way - and we love the shoppable video features that really help boost overall user experience on our site.

Their support team has been incredible! Johanna has been amazing to work with - super friendly, quick to respond, and always willing to jump in to help us optimize, and make recommendations so we can make the most of all the features.

Highly recommend Videowise if you want to level up your website with engaging, high-performing videos!

We’re very happy with Videowise. The videos look great on our store and we can already see a positive impact on sales. The support team is always fast to help, and Tijana has been amazing. Definitely planning to keep using it

So easy to use! Videowise is user-friendly and couldn't be more simple to understand. Adding UGC video has been extremely helpful for our customers and it takes no time at all to upload and tag it. If I ever do have a question, Carlos is there whenever I need him. Couldn't ask for a better program or customer service rep!

Fantastico! App bom demais! O app é muito facil de usar, tem muitas funcionalidades, é muito pratico de subir videos, trazer os videos das redes sociais, realmente incrivel a experiencia. Mas realmente preciso dar destaque para o atendimento: (destaque para o consultor Carlos) Suporte sem igual! Oferece um atendimento que acolhe, fazendo o cliente estar muito bem amparado para qualquer situação que precisar. Foi necessário traduzir algumas coisas no app devido a nossa loja ser no Brasil e eles ofereceram todo suporte, modificaram exatamente como precisamos. O Carlos nos acompanhou nas lives, deu sugestões, colocou a mão na massa e implantou e configurou o app, sem precisarmos nos preocupar. Enfim, sem palavras. Excelente!

Videowise has been incredibly easy to use, and the onboarding experience along with the ongoing strategy and support from Carlos has been top notch. The platform has made it simple to integrate video into the customer experience and drive engagement. The only improvement I’d suggest is adding the ability for comments to flow directly into the Videowise dashboard so live hosts can see them in real time.

Working with Katarina at VideoWise has been an absolute game changer for my store. She is not only incredibly knowledgeable, but also patient, proactive, and genuinely invested in helping me succeed. From the very first conversation, she made everything feel easy and achievable, walking me through each step and offering expert advice that has had a massive impact on my results.

Thanks to her hard work and guidance, my store is performing better than ever. She goes above and beyond every single time, and I truly couldn’t recommend both her and videowise more. If you have the chance to work with Katarina, take it – she’s amazing!

Videowise has elevated the way we present products to our customers. Instead of just static images and descriptions, we can now showcase short, impactful videos that give customers a better sense of how everything works in real life. The backend is user-friendly and intuitive, with a variety of widget options that fit seamlessly into any part of our site. Best of all, the platform is optimized so it doesn’t drag down our site speed—a huge win.

And the customer support? Top-notch. Johanna has been amazing—always responsive and helpful whenever we need anything.

Just never saw what justified the cost here.

We were going to delete it a month or two ago and only kept it because they'd made our legacy plan free. But then we got our next Shopify bill and they'd charged us $100 again.

So now we're deleting and feeling a little salty over the breach of trust...

• It's really unpleasant to work with on the backend - just unintuitive in every possible way.

• For us at least it doesn't deliver value to justify the price tag. Maybe we're missing some use case but there are lots of apps for embedding social content on your shop for cheaper if that's all your looking for.

• Trying to reach their customer service is a non-starter. It's an AI chatbot that doesn't give substantive answers.

• The UGC detect feature just wasn't that reliable or robust. It misses a lot of content that other ones pick up - not sure why.