Avaliações (215)

Avaliação geral
5
Pontuação por nível de classificação
  • 97% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
21 de novembro de 2022

Super helpful - assisted me in making sure I was able to feel confident with the app! Have answered all of my questions and shared screen recordings to talk me through anything I was struggling with. Thank you!

AYM
Reino Unido
23 days usando a aplicação
Questão respondida por Videowise 22 de novembro de 2022

Thanks for your feedback, we're always here to help! <3

- Liana

19 de setembro de 2023

We are early into our Videowise partnership, but the signs have all been positive. We were able to prove that including their widgets on the home page provided a boost to conversion. Our CSM Leonardo was extremely helpful during onboarding and is a continuous source of support. We're excited to roll out Videowise in more placements across the site. Setup is easy, and the software is very user-friendly. I'd recommend their tool to any store owner looking to incorporate more UGC on their site.

Dalstrong
Estados Unidos
22 days usando a aplicação
24 de julho de 2023

Apps works well so far!
Leonardo from customer service been very helpful, and helped us to get things going.
I appreciate all the support!

Freezbone
Estados Unidos
21 days usando a aplicação
29 de março de 2023

Videowise is a great platform with many use cases. Shoppable videos on-site, embedding videos off-site, and QR scannable codes. You can do so much with it.

Onboarding, customer support, and communications are efficient through Slack. They are truly an extension of your team. You won't get the usual SaaS onboarding call and then they move on to the next.

Jide has been an enormous help and I enjoy working with him. And most importantly he gets sh*t done. I am excited to see the analytics in the next 12 months.

With just a week since implementing, on-site added time reached 24 hours, and 1034 videos were watched. These are just the starting numbers and I'm confident Videowise will help us increase exponentially once we analyze further.

They are constantly taking in user feedback and implementing quickly. Videowise is definitely the main app in our tech stack. Thanks Videowise team and thank you Jide!

iGel Beauty
Estados Unidos
19 days usando a aplicação
Questão respondida por Videowise 31 de março de 2023

Thank you for your feedback, we're happy to be working together and to always be there for you!

Much love,

- Liana

6 de julho de 2023

Great tool! Not the most affordable video app but can't find the same features on other similar apps. Plus, it is very easy to use. Can't way to see new features in the future! Leonardo for the tech support is very knowledgeable and helpful.

WUE
Estados Unidos
19 days usando a aplicação
Questão respondida por Videowise 7 de julho de 2023

Thank you for the great review and feedback, we appreciate your support!

- Liana

17 de agosto de 2023

We deployed Videowise a few weeks ago, and I'm already seeing great results. It really brings the site to life and allows consumers to see real people using our products. Leo has been amazing to work with, he is super knowledgeable, responds very quickly, and has enabled all the features and functionality on the site with ease.

StackedSkincare
Estados Unidos
17 days usando a aplicação
Editado a 31 de julho de 2022

NEGATIVE REVIEWS NEVER LIE. You know that!
I installed the app to my client's store from the very beginning, 2-3 years ago, when they had only a few customers. It worked like a trash, but I was patient. Claudia - the CEO - asked me for ideas to improve the app, and he provided FREE FOR LIFE to my account. Now the app has changed a lot, and a lot of those change were the ideas I shared with them. About a year ago, suddenly his staffs did not give me full access to the app --> Claudiu apologized that nobody in his team knows that special offer Free For Life, they fixed it and gave me full access again. AND NOW, SUDDENLY THAT THING HAPPENED AGAIN! They removed the feature which I was able to use from the beginning, and ask me to pay to use it. THEY BROKE THEIR PROMISE, AGAIN AND AGAIN! They made me feel wrong with my client because I promised my client that he can use the app FREE FOR LIFE which Claudiu the CEO told me. They stole my ideas, they promised good things, they beg me to remove the negative review, and when they get some more customers, they broke their promise. SUCH A HORRIBLE AND UNTRUSTABLE COMPANY! SHAME ON YOU GUYS, EVEN CANNOT KEEP A SIMPLE PROMISE! ****************************************************
UPDATED AFTER THE APP'S RESPONSE
****************************************************
Blackmail?? Sounds funny PROMISE BREAKER! No worry, I no longer want that feature which you called "premium" while it was promised to be FREE FOR LIFE for my account :)) I have all photos, emails as proofs of what you Claudiu promised me, and I don't mind if anyone asks me for those proofs, just email me drc.supply@gmail.com . I'm telling the truth so I'm not afraid of that. Shame on you guys!
One thing I forgot to mention: my client (the cosmetic company) used to blame me because they received a lot of spam emails from you guys advertising for the service, even without a Unsubscribe button. That's annoying, stop it!

Cosmetics
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Videowise 30 de julho de 2022

VideoWise has notified Shopify regarding this user's harassment of our team and blackmail attempt with this 1-star review.

Shopify's official reply:
"People like the individual you encountered are an unfortunate but persistent reality in business, it’s extremely unlikely that any app provider will exist without getting some negative reviews.

The response you provided to the review was great, and it does a tremendous job portraying what your company stands for and your ongoing professionalism. This will go along way with your current and future clients. - Adam (Shopify Support)"

We have respectfully tried countless times to invite this user to a conversation but they have continued this abusive and condescending behavior.

At VideoWise, we deeply care about customer success, we work closely with some of the top Shopify brands and our other reviews anywhere else show that.

Claudiu Cioba
Founder & CEO of Videowise

23 de junho de 2022

Videowise is a superb addition to our store. It offers a clean and fast loading way to add videos to our landing pages. And the ability to make videos shop-able by making add-to-cart buttons pop up during video playbacks is a great feature. Much better than embedding youtube videos on your pages (like we used to do). Onboarding process and support is great too. 5/5

DeskBoard Buddy
Canadá
15 days usando a aplicação
Questão respondida por Videowise 24 de junho de 2022

We're so grateful for your feedback! Thanks for sharing it with us and the community. <3

- Liana

1 de junho de 2023

Easy to use / activate. So many impressive tools within the app, We are sure we will get out of this incredible results. Customer service was next level amazing. Fast and efficient & very informative.

Breeze Balm
Austrália
13 days usando a aplicação
Questão respondida por Videowise 6 de junho de 2023

Thank you for the review, it means a lot to us!

Always happy to help,

- Liana

5 de junho de 2021

I had issues with putting the embed code into my theme code and the team was so efficient and responded quickly. I appreciate them for resolving my issue as quickly as they did.

Sunnishop
Estados Unidos
12 days usando a aplicação
Questão respondida por Videowise 6 de junho de 2021

We're always happy to help and share our insights on what are best places to add video to your online store in order to increase shopper engagement and conversions. Thank you for your review, we really appreciate it!

Claudiu Cioba
Founder/CEO