Order Printer: PDF Invoice App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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- prices are linked to products, not orders. if you change your product price, then print a customers invoice at a later date, it reflects the product price at the time you print, not the price at the time of purchase.
- I was told that there is no work around for the above issue.
- when printing an invoice for international customers, it shows the aud product price crossed out, with the correct price above it (like a sale strike through) and the currency is not correctly itemised.
The plans information is deceiving, I upgraded to the starter plan as it said 'unlimited orders' and yet I can only print 10 at a time, so it is not clear. When I reached out to support, the VERY rude support person, Pete said:
"We will not be at this place if we provide deceiving info to our clients so you can cut that part.As soon as shopify deliver us your precious recent payment, it will be refunded"
Nice. Very good customer service there...
Hi there,
Thank you for bringing your experience to our attention. I'm Jack, a Customer Support Supervisor here at VIFY, and I'm writing to you regarding your recent 1-star review and your interaction with our support agent, Pete.
I was extremely concerned and disappointed to read about your experience. First and foremost, I sincerely apologize for the rude and unprofessional manner in which Pete responded to your inquiry. His comments were completely unacceptable and do not reflect the standards of customer service we strive for at VIFY. We are taking this matter very seriously and have already addressed it with Pete directly. We are retraining our team to ensure all communication is respectful, helpful, and empathetic.
Secondly, I want to address your concerns regarding the "unlimited orders" claim on our Starter plan. I understand your frustration and confusion. While the Starter plan does allow for unlimited orders, it appears there's a misunderstanding regarding the printing limitations. The "10 prints at a time" refers to the maximum number of print jobs that can be queued simultaneously, not the total number of orders you can process. We recognize that this distinction isn't clearly explained, and we are actively working on revising our plan descriptions to eliminate any ambiguity and prevent similar misunderstandings in the future. We appreciate you pointing this out.
Regarding the refund, I can confirm that it has been processed promptly on our end. If you haven't received confirmation of the refund within 14 business days, please don't hesitate to contact us again, and I will personally help you check it.
We value your business and want to regain your trust. I understand that an apology doesn't fully rectify the situation, but I hope you can see that we are committed to learning from our mistakes and improving our service. I would be happy to discuss your printing needs further and answer any questions you may have about our plans. Please feel free to reply to this email my personal one jack@vify.io at your convenience.
Sincerely,
Jack
I selected this plugin based on the multiple language support.
Sadly, you can only select a single default language for the invoices to be generated in. Only the language of the invoice-email is automatically selected based on the customer location.
seriously, i have been charged a 89 annual fee without my knowledge, before is tottally free, i have been used this for a long time, they started to charge customer recently but without letting me know, i never know until i check my invoice from shopify
Hello,
I'm Jack from the VIFY Team.
As discussed earlier, you opted for our annual paid plan at $89/year through the app: https://prnt.sc/DeefRxEwKeyW.
Please note, we only proceed with charges upon your explicit authorization via Shopify.
Since Shopify bills the entire cycle upfront, you were charged the full amount accordingly.
However, upon your recent contact with us, we did promptly issue a full refund.
We kindly ask if you could update your review to accurately reflect your experience with us.
Best regards,
Jack
No funciona correctamente. Es preciso que el desarrollador de aplicaciones actualice Vify Order Printer, que el desarrollador de la app no ha realizado.
We used to use this app to create our invoices by adding the shipping costs as a separate item to the purchases and removing the original shipping from the bottom of the invoice since German tax laws require that the taxes for the shipping are a) in synch with the the tax for the ordered items (e.g. book tax 7% = shipping tax 7%, clothes tax 19% = shipping tax 19% etc.). It was easy to manipulate the invoices the way we needed them to be suitable for the German tax authorities. After an update that we did NOT install (and we haven't been asked either) the whole interface is different, editing the orders the way we need them is now impossible. Before that, it was all nerdy and performing not that efficient but we got what we needed at the end of the day. That's over now and we will have to look for a different solution.
Hat nicht funktioniert
No se puede instalar, se queda bloqueada dando vueltas a la rueda
Hola equipo de Shad Bikes,
Lamentamos mucho escuchar que no pudieron instalar nuestra aplicación en su tienda.
Hemos enviado un correo electrónico separado sobre este asunto, por favor, compruébenlo amablemente y hágannos saber si desean aceptar nuestra propuesta.
Ayudarles a instalar la aplicación y configurarla es nuestra máxima prioridad, así que esperamos recibir su actualización pronto.
Saludos,
Equipo de VIFY