Recensies (17)

Algemene beoordeling
3,8
Cijfers per recensieniveau
  • 82% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 12% recensies zijn 1 sterren
4 oktober 2024

This is a fantastic app! It took just 5 minutes to set up, and it looks amazing on the site. It offers so many features that can make your site stand out like the top-tier ones. I'm really happy I discovered this app and highly recommend everyone to give it a try!

ergonspace
Canada
7 dagen gebruiken de app
2 november 2024

Useful App, But the Customer Support is Awful

While the Vimonial Shoppable Video & UGC app is somewhat helpful, the customer support is shockingly bad. I waited for hours for a response, and even though Leon was marked as online, he completely ignored my questions. It’s beyond frustrating to be left hanging with no assistance when issues arise. The lack of care and responsiveness from their support team makes the app feel unreliable. Don’t waste your time if you expect even basic customer service—this experience has been a huge letdown.

AURAPRO SAUNA™
Canada
8 dagen gebruiken de app
Vimonial - Display Video Testimonials & UGC heeft geantwoord 3 november 2024

Thank you for sharing your experience with us. We’re glad you find the Vimonial Shoppable Video & UGC app helpful, though we're sorry to hear that our customer support didn’t meet your expectations.

We’d like to clarify a few details in hopes of addressing your concerns. As you’re on our free plan, support is provided during our business hours, which are based in Germany. We received your message early in the morning (4 am our time) on a weekend, and we responded within 5 hours, once business hours resumed. We understand that waiting for a response can be frustrating, and we're continually working to manage response times across time zones as efficiently as possible.

Our customer team worked diligently to provide a custom code for your unique setup, and we're glad we could assist with the customization you needed. Thank you for giving us the chance to support your project, and we’ll use your feedback to continue improving our service for all users.

If you have further questions or need additional assistance, feel free to reach out to us.

26 augustus 2024

doesnt start

Focus Boost
Italië
Ongeveer een uur gebruiken de app
Vimonial - Display Video Testimonials & UGC heeft geantwoord 2 september 2024

Hi Focus Boost,
Thank you for your feedback, and we’re sorry to hear that you’ve had trouble getting started with Vimonial. Your experience matters to us, and we want to ensure that you have everything you need to successfully integrate video testimonials into your Shopify store.

We couldn’t find any record of contact through our live chat or email support, nor do we see that you scheduled one of our free onboarding sessions with our expert engineers.

We’d love to offer you personalized assistance to get Vimonial up and running smoothly. Please feel free to book a session with one of our experts at your convenience. We’ll walk you through the setup process and answer any questions you might have.

Thank you for giving Vimonial a try, and we hope to turn this experience around for you!

Best regards,

4 april 2024

App is great but it keeps crashing, when I try to upgrade it says Internal error, videos are slow in upload process

Foerge
Verenigde Staten
7 maanden gebruiken de app
14 juni 2024

great experience with customer care agent!!!

Kinshape
Cyprus
Ongeveer 6 uur gebruiken de app
3 februari 2024

Amazing app with an amazing support!

Poloxio
Canada
3 dagen gebruiken de app
8 december 2022

Works like a dream to display uploaded video testimonials. Customer service was very helpful and quick to respond.

teqnigrip
Verenigde Staten
Meer dan een jaar gebruiken de app
4 juni 2023

La seule application de témoignage qui permet d'intégrer des vidéos, ça me sauve la vie. Le support est super réactif et de bons conseils !

mntrfit
Frankrijk
Meer dan een jaar gebruiken de app
25 mei 2023

Amazing app. I use the app primarily to showcase custom ugc videos as testimonials on my product pages with gempages. I tried other apps like loox, but they dont have the functionality where you can add videos manually. Vimonial lets you manually add videos, which is a game-changer. You can either upload local videos or tiktok/instagram videos. This makes it perfect for brands that have a lot of influencer and ugc creator posts on social media. Customer service is also super responsive and helpful. They also listen to feedback and are open to adding new features which is a testament on how much they value customer satisfaction.

Noedel Krant
Nederland
12 maanden gebruiken de app
30 juni 2023

Amazing app and amazing customer service. Lionel helped me so much, I was completely lost in how to use this app and he made understanding it so easy. 10/10 recommend.

Crystal Body Drip
Verenigde Staten
9 maanden gebruiken de app