Viral Loops Referral Marketing

Using the app as a pre-launch campaign tool and so far the support has been great. Very responsive. looking forward to seeing future features.

I ran my first campaign with Viral Loops and gathered 4,000 Messenger subscribers, 1,050 Instagram followers and a few thousand in sales! I used their Messenger giveaway campaign template.

I'm also launching an Ambassador program in the next few weeks with them. Loved their support and marketing advice on how to make my campaign successful.

The only thing I missed was integration with Klaviyo, but they told me that it's on the way for the next month or so.

The majority of the 10+ months I've been paying for the subscription I was trying to set it up. It took 162 emails back and forth to get this set up on my page, even with a web developer. It was the messiest installation I've ever seen with clueless customer service. They constantly send you links to articles they've written (to help their SEO, not their customer) even when you've read these articles and they do not answer your questions. They were also incredibly rude and continued to tell me that any help was outside of the scope of my payment plan, but I could upgrade to get better customer support.

After my campaign was finally up and running, their fraud detection flagged every single referral, even when it was painfully obvious there was zero risk. I had to manually go through each one and determine the risk myself.

Then they did an "upgrade" and all of my customization that I spent months on didn't work anymore and my page was live and looked horrible, without any warning or notice.

To top it off, you can not cancel your subscription yourself online. You have to email them and they refuse to cancel it until the end of the payment period and won't confirm your cancelation.

I went with them because it was the cheapest option, but alas, you do get what you pay for.

Viral Loops helped us gathered 35,000 leads in 20 days with a Messenger Referral Template. Their integration with Manychat is a game-changer.

They also wrote a case study about us: viral-loops.com/blog/35k-leads-with-messenger-referral-campaign/

What they can improve: We'd like to see more campaign templates and automated reward options for free products.

Also, their customer success manager was on top of our campaign and helped us made several optimizations.

Beware - They are the least responsive app merchant that I've ever dealt with. Subscribed to one of their paid plans. Ran into technical issues. Reached out via chat, but they were never available. No idea what time zone they are in, but I literally stayed up till 2am PST hoping to catch them live via chat. The chat was sent to them via email. They sporadically responded via email causing delay to fix the issues. While waiting for them to help resolve one of the last technical issues, I noticed that they blocked access to my account preventing me to continue making changes to my pre-launch marketing campaign that I was hoping to launch ASAP. I am still waiting for them to respond, but their lack of responsiveness and willingness to help have caused a significant delay in my launch.