レビュー (62)

総合評価
4
評価レベルごとの件数
  • 評価の69%は5つ星です
  • 評価の6%は4つ星です
  • 評価の5%は3つ星です
  • 評価の3%は2つ星です
  • 評価の16%は1つ星です
編集日:2020年4月29日

Had a few issues in the beginning with the app and getting it working correctly but after a few messages we did get the menu working fine. The app its self is very easyto use and allows lots of options which for a free app is great. Only having an issue at the moment now with it working on mobile devices but will update the review again once we get this resolved.

Candor Services
イギリス
アプリの使用期間:約2ヶ月
Vital Appsが返信しました 2020年4月2日

Hi,

I see you just sent me 1 email and we already replied that email. I'm here to support you if you need any help, just please reply to our email or contact via chatbox inside the Shopify app for faster support

Thank you

---
Updated 28/4/2020
We already replied to you within 1 working day (Except weekend). It's not fair for us while we are working hard to support you for a free app and keep getting a negative review from you for the problem which is not from our app

編集日:2021年8月26日

Menu editor is extremely laggy and produces glitchy results. When I was having an issue getting menus to appear in my theme, the team completely ruined my scss "fixing" the issue. I had to rehash my scss from scratch due to this since there is no versioning for assets in Shopify. REALLY BAD support. They cost me days of work on the scss. Unacceptable to delete/edit code without asking first.

Little Colorado
アメリカ合衆国
アプリの使用期間:15日
Vital Appsが返信しました 2021年8月27日

I am very surprised to receive your negative review. We’ve supported and reported the job on 19/8 and we have not received any of your comments about the SCS issue on your site.

Today we’ve received your unpleasant feedback on our app. With any complaint and issue, we would like to cooperate with you to handle it. We're waiting for your response via our support system

2020年6月16日

Bonjour,
Mon menu n'est pas publié même en cliquant sur publier. Comment faire svp?
pour que mon me nu soit publié?

altaw.shop
フランス
アプリの使用期間:21日
Vital Appsが返信しました 2021年3月9日

Je suis vraiment désolé pour la mauvaise expérience que vous avez eue lors de l'utilisation de notre application. Nous améliorons l'application en ce moment, et quand elle sera prête, nous publierons le dernier code qui garantira le bon fonctionnement de toute la boutique Shopify.

2020年6月23日

I have sent multiple emails, also provided access as collaborator. Its over a week, still I am not getting any response. Lost my patience. I am uninstalling this app. Not happy with App as well as support.

Démodé [www.demodestore.com]
アメリカ合衆国
アプリの使用期間:8日
Vital Appsが返信しました 2021年3月9日

I'm so sorry for the bad experience you got while using our app. We are improving the app right now, and when it's ready, we will publish the newest code which makes sure will work smoothly on all Shopify store. From now on, we also check the app support email every day to answer any question as soon as possible

編集日:2022年1月9日

The app is nice to use but will not publish to the website, despite following the instruction videos closely. The support is as good as non-existent. We have waited 3 days to get help installing the menu, and it's still not sorted out.

XBODY UK
イギリス
アプリの使用期間:4日
Vital Appsが返信しました 2022年1月11日

Firstly, I'm so sorry for the bad experience you got while using our app. We had 2 days off last weekend, you contacted us for support during that time, so we didn't reply immediately, I'm so sorry for that.

On Monday morning, when we came back to work and got your message, we already sent response messages and the support request to access your website but didn't get a reply from you, maybe at that time you already uninstalled our app

If you change your mind, feel free to install the app again and we'll assist you if you need any help while using our app

Thank you

編集日:2021年12月6日

I just spent over two hours customizing this menu just to find that it does NOT work with 2.0 themes! Please fix!

Esoteric Awakenings
アメリカ合衆国
アプリの使用期間:約2時間
Vital Appsが返信しました 2021年12月8日

Hi,
I'm sorry for the bad experience you got while using our app. Maybe your theme is a bit special, so that the app doesn't work well on it.

Because we're testing carefully and it's working well on 2.0 theme. We already tested on Dawn (It's default 2.0 online store theme developed by Shopify and it's displaying nicely)

We have already contacted you for support, and has been waiting for your response

2020年8月23日

loin d'être facile à utiliser de plus si vous disposer d'une boutique avec beaucoup de menu je ne le vous recommande vraiment pas

La vallée des bonnes affaires
フランス
アプリの使用期間:約1時間
Vital Appsが返信しました 2021年3月9日

Je suis vraiment désolé pour la mauvaise expérience que vous avez eue lors de l'utilisation de notre application. Nous améliorons l'application en ce moment, et quand elle sera prête, nous publierons le dernier code qui garantira le bon fonctionnement de toute la boutique Shopify.

2021年12月23日

At first glance this looks decent. I spent several hours making menus and then my images would all vanish. I would add them back for them only to disappear again. Unusable app.

PLT Solutions
アメリカ合衆国
アプリの使用期間:約2時間
Vital Appsが返信しました 2021年12月26日

Hi,
Firstly, I'm sorry for the bad experience you got while using our app.
Regarding your feedback, the images are not displaying. That's strange. All our other clients who install this app to display images on the menu perfectly

I checked all the support channels but didn't get any message or email from you. So we don't have any chance to check the problem.

Could you please send us a message? then we will check to find exactly the problem while using our app, then we will support and make sure it can help you to create a menu as you wish

編集日:2023年3月6日

I installed it on Dawn theme 8.0, and doesn't work. I'm not able to add the mega menu to my theme. Does this work with this theme?

Almalu Products
アメリカ合衆国
アプリの使用期間:40分
Vital Appsが返信しました 2023年3月6日

Yes, our app is fully tested on the Dawn theme and it's working fine. Maybe there's some special code or feature on your website which is compatible with our app. Therefore, feel free to contact us via the support system inside the app (Click on the Help icon from the left sidebar), and we will check carefully to make sure the app works well on your Shopify store

編集日:2021年10月23日

The worst customer support in the world! I contacted them on Wednesday, today is Saturday ... They write me back a very short answer, i provided them with everything even access to our page!! and we debated about the problem and then they stopped replying.

Pawdventure
スロベニア
アプリの使用期間:10分
Vital Appsが返信しました 2021年10月26日

I'm sorry for the bad experience you got while contacting us. We replied immediately when you contact us, however, for some reason, the email comes to your spam box.

Finally, we touched each other and completed the support as your request.

If you need further support, feel free to contact us via email, or via online chat for faster support

Have a great day