Avaliações (62)

Avaliação geral
4
Pontuação por nível de classificação
  • 69% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 5% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 16% das classificações são de 1 estrelas
14 de setembro de 2022

La création de menu en elle-même est plutôt sympathique. En revanche, le service client est inexistant et non compétent. 1 semaine d'attente pour résoudre un problème d'insertion du menu sur notre site. Après plusieurs jours, on nous répond qu'ils sont désolés que vous ayez désinstallé l'application alors que ce n'est pas le cas. Puis après encore un jour ou deux d'attente, on nous dit que tout est ok et en ouvrant notre site on se retrouve avec 2 barres de menu l'une sous l'autre. L'original et la leurs. Désinstallation immédiate. Merci pour le temps perdu.

Market Fit
França
Over 2 years usando a aplicação
Questão respondida por Vital Apps 14 de setembro de 2022

Cher,
Je suis désolé que l'application n'ait pas tout à fait répondu à vos attentes, vos précieux commentaires nous aideront à améliorer notre produit et notre service.

Nous nous efforçons d'obtenir une application de haute qualité et un bon service et tenons compte de vos commentaires pour de meilleures améliorations. N'hésitez pas à partager avec nous d'autres idées

Meilleures salutations,

----------------------

Dear,
I am sorry that the app didn’t quite match your expectations, your valuable feedback will help us improve our product and service.

We strive for high-quality app and good service and definitely consider your feedback for better improvements. Do not hesitate to share with us any further insights

Best regards,

Editado a 1 de agosto de 2021

doesn't work can also be just me, but I also don't get any responses to my emails so not a good app for me

Baboeletje
Bélgica
4 months usando a aplicação
Questão respondida por Vital Apps 4 de agosto de 2021

Thanks for taking the time to leave us your review. I'm also sorry for the bad experience you got while using our app.

I have just checked again with our support team. Maybe when you sent the messages to us, it's our offline time (Weekend), so we didn't reply to you immediately.

However, when we start working, we already supported and sent you our instruction on how to display the menu, but have no response from you (Maybe it's your offline time as well)

Anyway, we're always ready to support you if you need help, just please send us your message or email, then we will answer as soon as possible

Editado a 26 de agosto de 2021

Menu editor is extremely laggy and produces glitchy results. When I was having an issue getting menus to appear in my theme, the team completely ruined my scss "fixing" the issue. I had to rehash my scss from scratch due to this since there is no versioning for assets in Shopify. REALLY BAD support. They cost me days of work on the scss. Unacceptable to delete/edit code without asking first.

Little Colorado
Estados Unidos
15 days usando a aplicação
Questão respondida por Vital Apps 27 de agosto de 2021

I am very surprised to receive your negative review. We’ve supported and reported the job on 19/8 and we have not received any of your comments about the SCS issue on your site.

Today we’ve received your unpleasant feedback on our app. With any complaint and issue, we would like to cooperate with you to handle it. We're waiting for your response via our support system

23 de junho de 2020

I have sent multiple emails, also provided access as collaborator. Its over a week, still I am not getting any response. Lost my patience. I am uninstalling this app. Not happy with App as well as support.

Démodé [www.demodestore.com]
Estados Unidos
8 days usando a aplicação
Questão respondida por Vital Apps 9 de março de 2021

I'm so sorry for the bad experience you got while using our app. We are improving the app right now, and when it's ready, we will publish the newest code which makes sure will work smoothly on all Shopify store. From now on, we also check the app support email every day to answer any question as soon as possible

Editado a 9 de janeiro de 2022

The app is nice to use but will not publish to the website, despite following the instruction videos closely. The support is as good as non-existent. We have waited 3 days to get help installing the menu, and it's still not sorted out.

XBODY UK
Reino Unido
4 days usando a aplicação
Questão respondida por Vital Apps 11 de janeiro de 2022

Firstly, I'm so sorry for the bad experience you got while using our app. We had 2 days off last weekend, you contacted us for support during that time, so we didn't reply immediately, I'm so sorry for that.

On Monday morning, when we came back to work and got your message, we already sent response messages and the support request to access your website but didn't get a reply from you, maybe at that time you already uninstalled our app

If you change your mind, feel free to install the app again and we'll assist you if you need any help while using our app

Thank you

Editado a 6 de dezembro de 2021

I just spent over two hours customizing this menu just to find that it does NOT work with 2.0 themes! Please fix!

Esoteric Awakenings
Estados Unidos
About 2 hours usando a aplicação
Questão respondida por Vital Apps 8 de dezembro de 2021

Hi,
I'm sorry for the bad experience you got while using our app. Maybe your theme is a bit special, so that the app doesn't work well on it.

Because we're testing carefully and it's working well on 2.0 theme. We already tested on Dawn (It's default 2.0 online store theme developed by Shopify and it's displaying nicely)

We have already contacted you for support, and has been waiting for your response

23 de agosto de 2020

loin d'être facile à utiliser de plus si vous disposer d'une boutique avec beaucoup de menu je ne le vous recommande vraiment pas

La vallée des bonnes affaires
França
About 1 hour usando a aplicação
Questão respondida por Vital Apps 9 de março de 2021

Je suis vraiment désolé pour la mauvaise expérience que vous avez eue lors de l'utilisation de notre application. Nous améliorons l'application en ce moment, et quand elle sera prête, nous publierons le dernier code qui garantira le bon fonctionnement de toute la boutique Shopify.

Editado a 6 de março de 2023

I installed it on Dawn theme 8.0, and doesn't work. I'm not able to add the mega menu to my theme. Does this work with this theme?

Almalu Products
Estados Unidos
40 minutes usando a aplicação
Questão respondida por Vital Apps 6 de março de 2023

Yes, our app is fully tested on the Dawn theme and it's working fine. Maybe there's some special code or feature on your website which is compatible with our app. Therefore, feel free to contact us via the support system inside the app (Click on the Help icon from the left sidebar), and we will check carefully to make sure the app works well on your Shopify store

Editado a 23 de outubro de 2021

The worst customer support in the world! I contacted them on Wednesday, today is Saturday ... They write me back a very short answer, i provided them with everything even access to our page!! and we debated about the problem and then they stopped replying.

Pawdventure
Eslovénia
10 minutes usando a aplicação
Questão respondida por Vital Apps 26 de outubro de 2021

I'm sorry for the bad experience you got while contacting us. We replied immediately when you contact us, however, for some reason, the email comes to your spam box.

Finally, we touched each other and completed the support as your request.

If you need further support, feel free to contact us via email, or via online chat for faster support

Have a great day

24 de março de 2020

dove e scritto? prima scrivete gratuito poi installata vai alla documentazione e viene critto che ce da pagare?
scrivetelo!!! disinstallo subito la correttezza e la base di tutto

Dopo aver installato Mega Menu Pro , avrai 15 giorni di prova gratuita .

brobigshop
Itália
8 minutes usando a aplicação
Questão respondida por Vital Apps 28 de março de 2020

Mi dispiace tanto per averti confuso. Prima era una prova gratuita di 15 giorni, ma al momento questa app è totalmente gratuita per te. Installa l'app e divertiti

Ora rimuoverò il testo della tariffa o la versione di prova gratuita nel documento, grazie per avermelo fatto notare